Well done VM - NOT in the 5 top worse companies...
05-05-2009, 13:30
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#16
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,295
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Re: Well done VM - NOT in the 5 top worse companies...
Well, congrats VM for not being on the list. There once was a time when NTL was a permanent fixture in surveys like this.
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05-05-2009, 13:42
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#17
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Well done VM - NOT in the 5 top worse companies...
Quote:
Originally Posted by Chris
Well, congrats VM for not being on the list. There once was a time when NTL was a permanent fixture in surveys like this.
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There's always next time lol
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05-05-2009, 13:46
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#18
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Inactive
Join Date: Apr 2004
Location: Warrington
Services: | Freeview | VirginTV XL with TiVo | BB L | Phone M |
Posts: 564
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Re: Well done VM - NOT in the 5 top worse companies...
Quote:
Originally Posted by Paul
There's always next time lol
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Does that make this a missed target for VM? 
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05-05-2009, 20:16
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#19
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Inactive
Join Date: Sep 2008
Location: Halifax, West Yorkshire
Services: 2 Samsung Tivo's, XL tv, Sky Sports Pack
Posts: 106
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Re: Well done VM - NOT in the 5 top worse companies...
Its another case of ' coming soon' from VM just like HD
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05-05-2009, 20:21
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#20
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Inactive
Join Date: Nov 2003
Location: Cardiff
Posts: 259
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Re: Well done VM - NOT in the 5 top worse companies...
Interesting that Vodafone and Sky both have the same outsourcer.....
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12-05-2009, 11:24
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#21
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Well done VM - NOT in the 5 top worse companies...
Quote:
Originally Posted by Welshchris
i called tech support and because the password wasnt working they said i had to speak to customer services to verify account details and then put back to tech support it was a joke lol
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I called VM’s CS the other day about changing a service so I phone 150 and option 2 change of service then option 3 change of service. Went through to India or Manila, I wanted some information in regards up grading my BB. “Yes sir if you would like to give me your details I will set that up for you”, no I only won’t some information first. “I’m sorry sir I do not have that”. I tried again and got the same. I then tried the option to leave and got straight through to a UK call centre and spoke to a very helpful gentleman who was able to answer my questions.
What is the point of having options when you choose the correct options and the people you speak to don’t know anything about the service they are selling, and isn’t it funny when you threaten to leave you go to a UK call centre.
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29-05-2009, 14:18
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#22
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Inactive
Join Date: May 2009
Location: a
Services: XL Virgin broadband, L Virgin phone L Virgin TV Sky +
Posts: 60
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Re: Well done VM - NOT in the 5 top worse companies...
Damn
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29-05-2009, 14:44
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#23
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 73
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,365
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Re: Well done VM - NOT in the 5 top worse companies...
I'm remembering a time with Ntl when I would make a pot of tea,have a snack ready and have a book handy and just sit at the phone reading,drinking and eating until I got an answer...I never do that now. 
Mind the simple step of providing a service status number must have cut down on some of the unnecessary phone calls..
__________________
Hell is empty and all the devils are here. Shakespeare..
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01-06-2009, 12:00
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#24
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Inactive
Join Date: Sep 2004
Services: XXL Broadband, Phone
Posts: 604
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Re: Well done VM - NOT in the 5 top worse companies...
I've never had a bad call with Three, or been kept holding for any length of time.
Probably the only decent indian call centre I've ever been put through too.
Sadly, only the business customers have a UK-based call centre now.
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01-06-2009, 19:40
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#25
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Inactive
Join Date: Apr 2009
Posts: 84
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Re: Well done VM - NOT in the 5 top worse companies...
they probably would have been in top 5 if everyone thats left since it became vm had voted
As NTL they were incompetent at a few things but as VM there a deliberate rip off with most stuff
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