Are these levels OK for 50meg

cnewton2k · 23-05-2009, 16:59

I am now gettin slow speeds and browsing etc

see attached pic

Tech support said everything was ok

chickendippers · 23-05-2009, 17:01

Cable Forum - View Single Post - Cable Modem Signal Level

cnewton2k · 23-05-2009, 17:22

this is for 50meg not the others so i would think that wouldnt be correct?

Joxer · 23-05-2009, 17:50

Any particular reason to post a word document of a screenshot?

cnewton2k · 23-05-2009, 18:16

because it was easier for me!

Peter_ · 23-05-2009, 18:43

Quote:

Originally Posted by Solventcandy

because it was easier for me!

Your Downstream is fine what about your Upstream, just cut and paste the line for ease and speed.

cnewton2k · 23-05-2009, 19:41

Channel Type 1.0
Channel ID 2

Frequency
(Hz) 47400000

Ranging Status Success

Modulation 16QAM

Symbol Rate
(KSym/sec) 2560

Mini-Slot Size 2

Power Level
(dBmV) 55.75

T1 Timeouts0 T2 Timeouts0000 T3 Timeouts

T4 Timeouts0

---------- Post added at 20:41 ---------- Previous post was at 20:23 ----------

what are the uncorrectable codewords? is seam to get quite a few of these at the moment!!

Peter_ · 23-05-2009, 20:43

Quote:

Originally Posted by Solventcandy

Channel Type 1.0
Channel ID 2

Frequency
(Hz) 47400000

Ranging Status Success

Modulation 16QAM

Symbol Rate
(KSym/sec) 2560

Mini-Slot Size 2

Power Level
(dBmV) 55.75

T1 Timeouts0 T2 Timeouts0000 T3 Timeouts

T4 Timeouts0

---------- Post added at 20:41 ---------- Previous post was at 20:23 ----------

what are the uncorrectable codewords? is seam to get quite a few of these at the moment!!

Your Upstream is a little on the high side and may need a engineer to lower it.

What you see in the logs are updates that are not required and therefore disabled by Virgin.

cnewton2k · 24-05-2009, 08:18

Quote:

Originally Posted by Moldova

Your Upstream is a little on the high side and may need a engineer to lower it.

What you see in the logs are updates that are not required and therefore disabled by Virgin.

Thanks for that, will try and ring support this afternoon! I have just tried but got put through to New Deli! And surprising enough he didn't have a clue what he was talking about! Told me there was a fault in my area and that it should be fixed within a few days! But there ain't nothing listed on the VM Status page!

lsproc · 24-05-2009, 09:11

Not every fault is listed on that page, only the main ones are. Ive seen faults on the newsgroups which arent on there.

Peter_ · 24-05-2009, 10:13

Quote:

Originally Posted by Solventcandy

Thanks for that, will try and ring support this afternoon! I have just tried but got put through to New Deli! And surprising enough he didn't have a clue what he was talking about! Told me there was a fault in my area and that it should be fixed within a few days! But there ain't nothing listed on the VM Status page!

Ring Monday after 0800 and you should get through to a UK agent.

cnewton2k · 24-05-2009, 15:21

Quote:

Originally Posted by Moldova

Ring Monday after 0800 and you should get through to a UK agent.

Ok cheers

cnewton2k · 24-05-2009, 15:36

Quote:

Originally Posted by Moldova

Well you are getting a engineer on so maybe better to wait and see what he says.

Sorry you have lost me now!!

Peter_ · 24-05-2009, 15:42

Deleted that post as I posted it in error

nutellajunkie · 25-05-2009, 01:21

Quote:

Originally Posted by Moldova

Ring Monday after 0800 and you should get through to a UK agent.

or alternatively, almost any time, to get through to non-UK agent..