Upgrade from 2 - 10 meg - Page 14

Peter_ · 06-05-2009, 22:03

Quote:

Originally Posted by VMboy

I forgot to ask the girl at VM for a specific modem for when I get the free upgrade to 10meg

Which modems are they sending out right now for the 2 to 10meg upgraders? and should I call them tomorrow and request this quick start modem kit you mention, or will I really need this as I have a stand alone modem and will only be replacing the modem, unless there is a special tool for removing the end of the coax cable that appears to be screwed in.

You will just get a modem which will have a plastic spanner included with it and it will be an Ambit 256 as that is the only modem supplied to all customers apart from 50Mb.

tdadyslexia · 06-05-2009, 22:08

Quote:

Originally Posted by VMboy

I forgot to ask the girl at VM for a specific modem for when I get the free upgrade to 10meg

No need to.

Quote:

Which modems are they sending out right now for the 2 to 10meg upgraders?

I don't know.

Quote:

and should I call them tomorrow and request this quick start modem kit you mention,

No

Quote:

or will I really need this as I have a stand alone modem and will only be replacing the modem,

No you won't need it!

Quote:

unless there is a special tool for removing the end of the coax cable that appears to be screwed in.

Just unscrew it with your fingers

Mark360 · 06-05-2009, 22:30

I'm hoping that my speeds will increase when I get my new modem, I may also upgrade to 20MB. When I was on the phone to them before they said I could upgrade for Â£1.50 less a month.

VMboy · 06-05-2009, 23:07

Quote:

Originally Posted by Moldova

You will just get a modem which will have a plastic spanner included with it and it will be an Ambit 256 as that is the only modem supplied to all customers apart from 50Mb.

If as many people have said the coax can be unscrewed and removed with your fingers, I take it they send this spanner for this purpose?

So when I get this new modem it will incorporate a spanner, I wouldn't have thought it being plastic would be much good.

BenMcr · 06-05-2009, 23:28

The reason it is plastic means that when you use it to tighten the connector you can't do it too tightly - which you can with a metal spanner - as it will slip when it gets the right tightness

RandomLocation · 07-05-2009, 02:21

I hope I'm being upgraded now.

Oh now look.

VMboy · 07-05-2009, 02:41

Wow, that is slow.

---------- Post added at 02:37 ---------- Previous post was at 02:35 ----------

Quote:

Originally Posted by BenMcr

The reason it is plastic means that when you use it to tighten the connector you can't do it too tightly - which you can with a metal spanner - as it will slip when it gets the right tightness

I understand.

And these spanners do come with these modems that they are sending out, that is for sure, yeah?

---------- Post added at 02:39 ---------- Previous post was at 02:37 ----------

My speed just now is

---------- Post added at 02:41 ---------- Previous post was at 02:39 ----------

Quote:

Originally Posted by RandomLocation

I hope I'm being upgraded now.

How come it says ISP Telewest Broadband on mine, and yours says Virgin Media?

RandomLocation · 07-05-2009, 02:43

That's strange, maybe it's something to do with what datacentre we're both accessing, I do not know though, I'd like to know too, curious now haha.

tdadyslexia · 07-05-2009, 03:07

Quote:

Originally Posted by RandomLocation

I hope I'm being upgraded now.

Geeee that is slow

Cable Forum Speed Test
Thu, 7 May 2009 02:20:19 UTC

Test 1: 1024K took 4062 ms = 252.1 KB/sec, approx 2077 Kbps, 2.03 Mbps
Test 2: 1024K took 4063 ms = 252 KB/sec, approx 2076 Kbps, 2.03 Mbps
Test 3: 1024K took 4078 ms = 251.1 KB/sec, approx 2069 Kbps, 2.02 Mbps
Test 4: 2048K took 8109 ms = 252.6 KB/sec, approx 2081 Kbps, 2.03 Mbps

Overall Average Speed = approx 2076 Kbps, 2.03 Mbps

mehimandher · 07-05-2009, 06:43

I registered for my upgrade yesterday at 13:00 and then rang to ask when will the speed be updated, I was informed it would take 24 hours, so I hope when i get home from work it'll be sorted.

07-05-2009, 07:08

Heres the 2nd official link
https://my.virginmedia.com/dashboard/speedupgrade
It actually tells you to register for your speed increase from 2Mb to 10Mb if you want to in My Virgin Media now

VMboy · 07-05-2009, 08:17

Quote:

Originally Posted by vinh1000

Heres the 2nd official link
https://my.virginmedia.com/dashboard/speedupgrade
It actually tells you to register for your speed increase from 2Mb to 10Mb if you want to in My Virgin Media now

Thanks for the link, I used it signed in and got this message.

Good news - you've already registered for your broadband upgrade! Why not check out all the other great stuff in My Virgin Media.

So at least I know I registered correctly.

bikeman · 07-05-2009, 08:32

Bit perturbed to get an email re the upgrade with a link for me to enter my username/password - bad form for VM with all these phishing emails going around.

Also registration doesn't seem to actually do anything apart from tell you that 'your area will be upgraded in the next couple of months' - I already knew that.

Hawkmoon230 · 07-05-2009, 12:07

Just a question I have because of the VM customers services insistence on a new 12 month contract. Do they get a commission for getting you to renew the contract (I know lots of Mobile phone companies reward telephone staff if they get you to say yes to a new contract).?

VMboy · 07-05-2009, 12:13

Quote:

Originally Posted by Hawkmoon230

Just a question I have because of the VM customers services insistence on a new 12 month contract. Do they get a commission for getting you to renew the contract (I know lots of Mobile phone companies reward telephone staff if they get you to say yes to a new contract).?

But it's not a new contract is it?