Upgrade from 2 - 10 meg - Page 12

Mark360 · 06-05-2009, 20:05

Just rang Virgin and they said I was upgraded yesterday, I havnt noticed any speed upgrade. My speedtests always seem to show 2.08MB now, so maybe i'm best just waiting for my new modem to arrive and see what happens!

VMboy · 06-05-2009, 20:11

Quote:

Originally Posted by Mark360

Just rang Virgin and they said I was upgraded yesterday, I havnt noticed any speed upgrade. My speedtests always seem to show 2.08MB now, so maybe i'm best just waiting for my new modem to arrive and see what happens!

Have you re-booted your modem, and how did you originally request your free upgrade?

I take it you received an email from them informing you that you had been upgraded?

DrStrange · 06-05-2009, 20:14

Quote:

Originally Posted by BenMcr

BB M 2Mbit = Â£20 before discounts with current STM

BB M 10Mbit = Â£20 before discounts with higher STM - so a free upgrade

BB M 2Mbit = Â£18 before discounts with current STM.
So, nearly free but not quite.

VMBoy, you're lucky. I registered online a week ago and just got a message acknowledging that I'd registered - no indication of when I'd be upgraded. Maybe your region was due to be upgraded soon anyway?

Mark360 · 06-05-2009, 20:18

Quote:

Originally Posted by VMboy

Have you re-booted your modem, and how did you originally request your free upgrade?

I take it you received an email from them informing you that you had been upgraded?

Rebooted about 20 times, and I registered on the bit were they send you out a new modem if needed..

VMboy · 06-05-2009, 20:23

Can someone give me some speed test links, good reliable ones I mean, thanks

---------- Post added at 20:22 ---------- Previous post was at 20:21 ----------

Quote:

Originally Posted by Mark360

Rebooted about 20 times, and I registered on the bit were they send you out a new modem if needed..

Can you provide the link you used, I will see if it's the same one that VM told me to use.

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------

Was it this one you used?

http://www.virginmedia.com/myvirginmedia/gofaster/

RandomLocation · 06-05-2009, 20:23

Quote:

Originally Posted by VMboy

Can someone give me some speed test links, good reliable ones I mean, thanks

I recommend http://www.speed.io over any other available on the net.

dcclanuk · 06-05-2009, 20:25

Quote:

Originally Posted by DrStrange

BB M 2Mbit = Â£18 before discounts with current STM.
So, nearly free but not quite.

VMBoy, you're lucky. I registered online a week ago and just got a message acknowledging that I'd registered - no indication of when I'd be upgraded. Maybe your region was due to be upgraded soon anyway?

Price for 2mb is going up by Â£2 from next month's bill, hence free. So till u get the 10mb, you are going to pay Â£2 MORE for the same service, while the RPI is negative [deflation

]... but once you get the 10mb I don't think anyone will be complaining

Mark360 · 06-05-2009, 20:27

Quote:

Originally Posted by VMboy

Can someone give me some speed test links, good reliable ones I mean, thanks

---------- Post added at 20:22 ---------- Previous post was at 20:21 ----------

Can you provide the link you used, I will see if it's the same one that VM told me to use.

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------

Was it this one you used?

http://www.virginmedia.com/myvirginmedia/gofaster/

Yeah, it was that one.

tdadyslexia · 06-05-2009, 20:34

I have registered for the Free upgrade, CSC said that it should be upgraded to 10Mb in half hour, and that was yesterday, mine is still at the 2mb it seems.

The upgrade site said that I would require a new modem. The upgrade site said NTL would send me out a new modem for this upgrade.

FairyFairy · 06-05-2009, 20:40

What does the 'ping' bit actually mean??

Hawkmoon230 · 06-05-2009, 20:42

Quote:

Originally Posted by BenMcr

Customer Services should be sorting out the swap. Press Option 4 for 'Anything else' if they try and charge you get them to check process. It is definately down as FOC install

Did that and the woman went to check then came back and said "no if you go from a STB to a cable modem it is a new service and therefore a new contract and an install charge as a new connection is needed from the wall socket (the cable modem cannot be connected to the same cable as the STB)".

Raistlin · 06-05-2009, 20:44

Quote:

Originally Posted by FairyFairy

What does the 'ping' bit actually mean??

I think that's the time it takes a small packet of data (the ping) to travel to and from the target system.

It's called a ping because it's a little like sonar, you send a packet out to see if there's something running at the other end.

Assuming you're running Windows XP click Start > Run and type cmd and then press enter.

In the prompt that comes up type: ping www.bbc.co.uk and then hit enter. Your system should now 'ping' the BBC

Mark360 · 06-05-2009, 20:51

Scientific Atlanta WebSTAR EPC2100R2

06-05-2009, 20:51

Quote:

Originally Posted by Hawkmoon230

Did that and the woman went to check then came back and said "no if you go from a STB to a cable modem it is a new service and therefore a new contract and an install charge as a new connection is needed from the wall socket (the cable modem cannot be connected to the same cable as the STB)".

oh dear, that means my services haven't been working for the last few years - I have always had a modem & an stb connected to the same cable.

So annoying - if she wasn't sure she should have checked, instead of coming out with an untrue statement like that

VMboy · 06-05-2009, 20:53

Quote:

Originally Posted by tdadyslexia

The upgrade site said that I would require a new modem.

Can I ask which modem you currently have?