Upgrade from 2 - 10 meg - Page 9

VMboy · 05-05-2009, 21:44

Fairy Fairy,

This will help me, what is the name and model of your modem?
I am hoping it's the same as mine.

FairyFairy · 05-05-2009, 21:49

Quote:

Originally Posted by BenMcr

I possibly think that the timetable link is specific to your own area. Posting it for other people won't work. Will try and find out tomorrow

That's not very useful then !!!

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Quote:

Originally Posted by VMboy

Fairy Fairy,

This will help me, what is the name and model of your modem?
I am hoping it's the same as mine.

Its a Foxconn Model EO8CO13.00

VMboy · 05-05-2009, 21:55

Quote:

Originally Posted by FairyFairy

That's not very useful then !!!

[/COLOR]

---------- Post added at 21:49 ---------- Previous post was at 21:45 ----------

Its a Foxconn Model EO8CO13.00

So they must be doing the upgrade in your region then if you received an email from them.

---------- Post added at 21:55 ---------- Previous post was at 21:54 ----------

I will feel much better if I were to be told that I don't need a new modem either.

Current one is Motorola Surfboard SB5100

FairyFairy · 05-05-2009, 22:03

I just did a Broadband Speed Test using Think Broadband

05/05/09 22:00 1997.95 Kbps 237.52 Kbps
05/05/09 21:30 1439.19 Kbps 236.79 Kbps
05/05/09 21:28 1603.55 Kbps 239.31 Kbps
05/05/09 21:26 1229.92 Kbps 238.73 Kbps
04/05/09 20:46 2001.36 Kbps 237.87 Kbps
03/05/09 08:56 2002.85 Kbps 238.60 Kbps

and it went down as I applied for the upgrade!!!! ?????

VMboy · 05-05-2009, 22:05

Quote:

Originally Posted by FairyFairy

I just did a Broadband Speed Test using Think Broadband

05/05/09 22:00 1997.95 Kbps 237.52 Kbps
05/05/09 21:30 1439.19 Kbps 236.79 Kbps
05/05/09 21:28 1603.55 Kbps 239.31 Kbps
05/05/09 21:26 1229.92 Kbps 238.73 Kbps
04/05/09 20:46 2001.36 Kbps 237.87 Kbps
03/05/09 08:56 2002.85 Kbps 238.60 Kbps

and it went down as I applied for the upgrade!!!! ?????

Sorry, can you explain what you mean?

FairyFairy · 05-05-2009, 22:18

The figures are the downstream and upstream

VMboy · 05-05-2009, 22:24

Quote:

Originally Posted by FairyFairy

The figures are the downstream and upstream

I know what the figures are, I was referring to when you said it went down when you applied for the upgrade.

FairyFairy · 06-05-2009, 07:53

Oh ... I see

It had been running on a steady 2000 (ish) whatever they are called -- then when I sent the mail it dived to 1300 ish ... and the other ones of the same date!!!!

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Back to normal today

06/05/09 07:52 2001.75 Kbps 239.17 Kbps

VMboy · 06-05-2009, 10:09

Funnily enough my internet went completely off around 12:30 this morning, it's back now though.

BazzaH23 · 06-05-2009, 10:43

Quote:

Originally Posted by VMboy

Funnily enough my internet went completely off around 12:30 this morning, it's back now though.

Same here although I am on 10mb now.

VMboy · 06-05-2009, 14:08

Quote:

Originally Posted by BazzaH23

Same here although I am on 10mb now.

Did your TV service freeze when you turned it on? I turned on the TV, and the picture looked like when you press pause when watching catch up, it then went back to normal, but I was unable to view ITV1 or CH4

Were you on 10mb before the internet went offline?

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Mine is still at the 2mb it seems

BazzaH23 · 06-05-2009, 14:30

Quote:

Originally Posted by VMboy

Did your TV service freeze when you turned it on? I turned on the TV, and the picture looked like when you press pause when watching catch up, it then went back to normal, but I was unable to view ITV1 or CH4

Were you on 10mb before the internet went offline?

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Mine is still at the 2mb it seems

I had 10mb before the down time this morning

But I got a new modem yesterday thats when i got 10mb

VMboy · 06-05-2009, 14:42

Quote:

Originally Posted by BazzaH23

I had 10mb before the down time this morning

But I got a new modem yesterday thats when i got 10mb

Was that after you registered the mac address with VM?

I wonder if you would have still got the 10meg speed if you had used the old modem?

Also, did you receive an email from them telling you that your area had been upgraded and that you were eligible for an upgrade?

Peter_ · 06-05-2009, 14:45

If you do not register you will only receive the upgrade in October so best to register.

Hawkmoon230 · 06-05-2009, 15:13

I spoke to VM again today and was told that it is not a Â£30.00 charge for the cable modem but for the installation. I said that I would agree to the Â£15.00 reduced charge that I was offered yesterday and that was when I was told that because I am going from a STB to a cable modem for my BB I will need to take a new 12 month contract. Is this right or if not who should I contact to get it sorted out. As others have said this seems a mighty strange kind of free upgrade!