50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?)

[Velcrohead]

Ok, Lets hope things get fixed soon.
What about my levels I posted, Are they ok?.

[Neil1454]

Originally Posted by Velcrohead

Ok, Lets hope things get fixed soon.
What about my levels I posted, Are they ok?.

Power Level
(dBmV) 3.58 0.75 0.78 N/A
RxMER
(dB) 37.94 37.36 37.94 N/A

Well your power levels should be as slow to 0 as poss so your ok there.
RxMER = SNR which is good as well by the looks but then again you are on 256QAM so you'd expect these been around this.

What about your upstream power?

[Velcrohead]

Originally Posted by Neil1454

Well your power levels should be as slow to 0 as poss so your ok there.
RxMER = SNR which is good as well by the looks but then again you are on 256QAM so you'd expect these been around this.

What about your upstream power?

Thanks for the reply, I just wondered if all 3 channels should be the same.
Here are my upstream levels.

Channel Type 1.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 47408000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Cheers.

[Neil1454]

Originally Posted by Velcrohead

Thanks for the reply, I just wondered if all 3 channels should be the same.
Here are my upstream levels.

Channel Type 1.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 47408000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Cheers.

Looks OK 45 from what I can gather is ideal but almost 47 is pretty good.. 55dB ish I've been told is danger zone for the upstream.

[Velcrohead]

Ok, Cheers for that.
I was just wanting to check that all the levels were ok.
Cheers.

[xxnoelziexx]

My power levels are a problem for me

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 25808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 54.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 336 0 0 0
T4 Timeouts 13 0 0 0


Have seen a max of 59ish

[Velcrohead]

Are there any pages anywhere I could look at where good and bad levels are stated?.

[Neil1454]

Originally Posted by xxnoelziexx

My power levels are a problem for me

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 25808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 54.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 336 0 0 0
T4 Timeouts 13 0 0 0


Have seen a max of 59ish

Well I'm sure 2nd line have said on various occasions that upstream levels on 50mb should be in the 40's, around 45dB. 55 or higher is to high. In fact i'm sure they said that in the 50's at all is above where it needs to be.
post a message in the usenet group virginmedia.support.broadband.cable and ask them to check your modem they will tell you if they are too high. 2nd line respond in there.

[Peter_]

Originally Posted by lsproc

Uhh isnt 50mb meant to have more than 1 channel active? Or am I just missing something

Three downstreams and One upstream.

[Zhadnost]

Neither the BSRs or the UBR10Ks can support bonded upstream channels atm, so there will only be one US channel.