Stolen Virgin TV Box - Page 3

indie1982 · 22-04-2009, 21:45

I wonder what VM would say if asked about this, I doubt my home contents policy covers someone else's property in my home or even if insurance companies offer this! I can't comply with their T&C.

chamoan · 22-04-2009, 22:02

Quote:

Originally Posted by fizgog

They can't drive far incase the vans get STM'd.

lmao@that!

Milambar · 22-04-2009, 22:05

Home and contents policies do NOT cover other persons property. I found this out when I had a bike stolen from a friends I was visiting. It was taken out of his garage, and the insurers wouldn't pay out, because it wasn't their property.

The only way you could insure a Virgin box, is as a named item, for which we'd have to give proof of its value. Which is impossible to do, because Virgin don't make that information publically available (to the best of my knowlege).

Therefore that term is impossible to comply with.

bopdude · 22-04-2009, 22:24

Quote:

Originally Posted by indie1982

I wonder what VM would say if asked about this, I doubt my home contents policy covers someone else's property in my home or even if insurance companies offer this! I can't comply with their T&C.

Now that's a good point, anyone offer any 'real' advice on it

Matth · 22-04-2009, 22:24

Could the VM Box be interpreted as leased to you, for insurance purposes?

SMHarman · 22-04-2009, 22:58

Quote:

Originally Posted by Matth

Could the VM Box be interpreted as leased to you, for insurance purposes?

Yes - as if you don't return it at the end of the lease you are billed for it as you effectivly take ownership.

This is an insurance company being stubborn. Query it and then refer it to the FSA or insurance ombardsman. They will give in.

AndyCambs · 23-04-2009, 04:51

Quote:

Originally Posted by indie1982

I wonder what VM would say if asked about this, I doubt my home contents policy covers someone else's property in my home or even if insurance companies offer this! I can't comply with their T&C.

Then regretfully they would point out the terms and conditions where they say it's your responsibility to ensure the item is insured.

---------- Post added at 05:51 ---------- Previous post was at 05:49 ----------

Quote:

Originally Posted by Matth

Could the VM Box be interpreted as leased to you, for insurance purposes?

I suppose you could use the analogy of a car you have on hire purchase from the manufacturer. It doesn't belong to you until you have paid of all the payments due - but the insurance company do insure it.

Turkey Machine · 23-04-2009, 07:03

Quote:

Originally Posted by AndyCambs

Then regretfully they would point out the terms and conditions where they say it's your responsibility to ensure the item is insured.

Point back to Virgin that unless a dedicated insurance policy is opened for their STBs that the home insurance will not cover it, despite it being fully comp? It's far too restrictive T+Cs that cause problems like this, and it needs to be sorted quick. No company should have to rely on 2 pages (average book size page) of small print for covering their arses.

haydnwalker · 23-04-2009, 10:54

I will certainly be checking my home insurance policy! If I'm not covered, I will be cancelling my services, as thats completely unacceptible, VM probably know this is the case, but know if they put this in their T&Cs that thats covered their behinds and people must pay...

I know VM own the box and must recoup some costs involved with them, but they must also make things realistic, which is what they've unequivically not done here IMHO.

If we must insure them, then VM must contract an insurance company to provide an STB Insurance Service

BenMcr · 23-04-2009, 10:55

So maybe they should remove the 'you must insure it' and replace it with 'you must pay to replace it'?

AndyCambs · 23-04-2009, 11:19

And if you didn't have those terms in the terms and conditions I dare say there would be loads of thefts reported and a huge increase in sales at the car boot sales and on Ebay.

Besides -its no different to a car on hire purchase. The conditions of the HP agreement are that you insure the car fully comprehensive. Does that mean you will all be handing your cars back to the finance companies as the same applies?

akki007 · 23-04-2009, 12:05

Do insurance companies insure something that isn't yours though?

fizgog · 23-04-2009, 12:07

Quote:

Originally Posted by akki007

Do insurance companies insure something that isn't yours though?

Car insurance companies do, not sure about home contents insurance

haydnwalker · 23-04-2009, 14:44

Quote:

Originally Posted by AndyCambs

And if you didn't have those terms in the terms and conditions I dare say there would be loads of thefts reported and a huge increase in sales at the car boot sales and on Ebay.

Besides -its no different to a car on hire purchase. The conditions of the HP agreement are that you insure the car fully comprehensive. Does that mean you will all be handing your cars back to the finance companies as the same applies?

That's slightly different in the fact that car insurers insure not the owner but the registered keeper - which can be different to the owner.

AndyCambs · 23-04-2009, 14:55

Quote:

Originally Posted by haydnwalker

That's slightly different in the fact that car insurers insure not the owner but the registered keeper - which can be different to the owner.

But nevertheless, the car doesn't belong to you - but you are covered by the insurance company for loss or damage to it.

What I am trying to point out, that it's not unreasonable for them to ask for it to be insured against loss/damage/theft etc.