XXL on VIP Package?

Nero182 · 06-04-2009, 12:42

Hey guys,

I am on the Â£85 a Month VIP Package...And I was wondering if it was possible to get my Internet upgraded to 50Mb and if so how much extra would it be? The 50Mb is available in my area I have just checked!

Thanks

Peter_ · 06-04-2009, 12:46

Quote:

Originally Posted by Nero182

Hey guys,

I am on the Â£85 a Month VIP Package...And I was wondering if it was possible to get my Internet upgraded to 50Mb and if so how much extra would it be? The 50Mb is available in my area I have just checked!

Thanks

Â£80 for the install and probably Â£10/Â£15 a month on top of your present bill, call Customer Services on 150 or 0845 454 1111 for more information.

BenMcr · 06-04-2009, 13:16

Its Â£80 and an extra Â£10

Peter_ · 06-04-2009, 14:42

Quote:

Originally Posted by BenMcr

Its Â£80 and an extra Â£10

Thanks Ben

Nero182 · 06-04-2009, 16:15

Why Â£80 install? All the wires and all are here!?!

BenMcr · 06-04-2009, 16:22

Because that is the charge. Don't want to pay it, don't get 50Mbit.

danny85 · 06-04-2009, 16:25

ben you can be so rude at times he was only asking as to why it costs that much

BenMcr · 06-04-2009, 16:29

What else am I supposed to say? It costs Â£80 - thats it!

Pillhead · 06-04-2009, 19:17

just ask them to send the modem see what they say lol

chickendippers · 06-04-2009, 19:22

Or another way to look at it; if you don't want to pay Â£80, feel free to get 50Mb from another supplier that doesn't charge a setup fee

uknutz · 06-04-2009, 20:08

Quote:

Originally Posted by BenMcr

Because that is the charge. Don't want to pay it, don't get 50Mbit.

Quote:

Originally Posted by danny85

ben you can be so rude at times he was only asking as to why it costs that much

Like the original poster, I too would like to know what the charge is for. I am not saying I don't want to pay it, nor am I saying that I won't get the service because of it, I am just enquiring as to what the charge may cover (if anything) should anyone here know.

weesteev · 06-04-2009, 20:31

The install charge is split into 2 areas, its not a solid Â£80 fee.

Firstly its Â£30 install which is the standard charge for a manned installation. This is applicable to all new and existing subscribers.

Secondly, a Â£50 activation fee applies which will mainly cover any equipment charges (modem/router/USB adapter). Still a bone of contention for people who dont need the wireless N kit but Virgin could still levy the charge as for the modem only.

The fee cannot be waived at the moment unfortunately, even in retentions. I believe sales have new install offers where the install can be offered at subsidised prices but the Â£50 activation fee is a must. The install cant be placed to the billing system without the 2 charges being applied.

Hope this clarifies things.

p.s... Ben is correct, its an extra Â£10 per month with the VIP package, infcat its Â£10 per month with most triple bundles apart from customer loyalty deals.

merc2001 · 06-04-2009, 21:31

Quote:

Originally Posted by weesteev

The install charge is split into 2 areas, its not a solid Â£80 fee.

Firstly its Â£30 install which is the standard charge for a manned installation. This is applicable to all new and existing subscribers.

Secondly, a Â£50 activation fee applies which will mainly cover any equipment charges (modem/router/USB adapter). Still a bone of contention for people who dont need the wireless N kit but Virgin could still levy the charge as for the modem only.

The fee cannot be waived at the moment unfortunately, even in retentions. I believe sales have new install offers where the install can be offered at subsidised prices but the Â£50 activation fee is a must. The install cant be placed to the billing system without the 2 charges being applied.

Hope this clarifies things.

p.s... Ben is correct, its an extra Â£10 per month with the VIP package, infcat its Â£10 per month with most triple bundles apart from customer loyalty deals.

I got told that there was no leway from the prices as all employees have been told the person i spoke to said they wouldn't pay that price either

TMLeafs · 06-04-2009, 22:45

I ordered XXL it came to Â£80 is setup costs and Â£11 a month

I'm on VIP with an extra V+ box and NASN. Why is everyone saying Â£10 on here? I spoke to two members of staff they both said Â£11

Ordered it last Wednesday not getting installed till the 15th

Peter_ · 06-04-2009, 22:47

Quote:

Originally Posted by TMLeafs

I ordered XXL it came to Â£80 is setup costs and Â£11 a month

I'm on VIP with an extra V+ box and NASN. Why is everyone saying Â£10 on here? I spoke to two members of staff they both said Â£11

Ordered it last Wednesday not getting installed till the 15th

If Ben says it should be Â£10 then it should be Â£10, what accent did those agents have.