internet timing out

isoclene · 22-03-2009, 15:33

Hi newbie fed up here,
my internet keeps dropping out all lights on modem are working,vm faults keep saying its my computer i have phoned them about 8 times this week.
i have tried a different computer and reinstalled windows on my computer, but still dropping out. any help would be appreciated as i am starting to get really annoyed now.

modem is 250
xp pro sp3

Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) The s/w filename specified in the config file is the same as ...
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) A software upgrade filename was specified in the config file.
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) Authorized
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) Registration complete!
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) We registered with a DOCSIS 1.0 config file!
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) Received a REG-RSP message from the CMTS...
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) Sending a REG-REQ to the CMTS...
Sun Mar 22 14:31:59 2009 Sun Mar 22 14:31:59 2009 Information (7) CableModem SNMP configure complete
Sun Mar 22 14:31:58 2009 Sun Mar 22 14:31:58 2009 Information (7) IP init completed ok
Sun Mar 22 14:31:58 2009 Sun Mar 22 14:31:58 2009 Information (7) CableModem TFTP init ok
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Mar 20 17:03:02 2009 Fri Mar 20 17:03:02 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.8 dBmV
Downstream SNR : 36.1 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2

Agent47 · 22-03-2009, 16:55

Im getting network timeouts, been happening for over a week.

Agent47 · 24-03-2009, 11:39

Still getting network timeouts. WTF is going on.

First TimeLast TimePriorityDescription
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)The s/w filename specified in the config file is the same as ...
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)A software upgrade filename was specified in the config file.
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)Authorized
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)Registration complete!
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)We registered with a DOCSIS 1.0 config file!
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)Received a REG-RSP message from the CMTS...
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)Sending a REG-REQ to the CMTS...
Tue Mar 24 07:34:12 2009 Tue Mar 24 07:34:12 2009 Information (7)CableModem SNMP configure complete
Time Not EstablishedTime Not EstablishedInformation (7)IP init completed ok
Time Not EstablishedTime Not EstablishedInformation (7)CableModem TFTP init ok
Time Not EstablishedTime Not EstablishedError (4)ToD request sent- No Response received
Time Not EstablishedTime Not EstablishedInformation (7)CableModem DHCP client init ok
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging...
Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.

24-03-2009, 11:57

Agent47 have you called a support center or posted on the groups?

Agent47 · 24-03-2009, 12:06

Quote:

Originally Posted by xocemp

Agent47 have you called a support center or posted on the groups?

im gonna post and see what they say, this is a joke, every page i go to it times out and i need to refresh to load the page up.

24-03-2009, 12:14

So if you've not called a center or posted on the groups to make VM aware you have a problem, then how do they know you have a problem and then fix it?

Sort it out man!

isoclene · 24-03-2009, 21:35

not very helpful here.

24-03-2009, 21:41

Your power levels are fine, your modem logs mean nothing.
Have you alerted VirginMedia to your issue when you have no connection.

Do any of the lights change on the modem when your connection drops?
Do you have to reboot the modem to gain a connection?
Do you have to reboot your PC to gain a connection?
Do you get any errors, E.G a network cable is unplugged?
Have you tried to borrow a laptop/PC to test the theory that its not your PC, thus giving you something to present VM TSC with?
Are you using a router?
And if so have you tried with a direct connection?

Not helping us help you are you.

isoclene · 24-03-2009, 21:47

sorry for last post, yes i have contacted faults about 8/9 times about this.
they keep saying its my computer, but after trying a different computer and reformatting mine,
changed nic,
changed ethernet cable.

even ran in safe with networking , still timing out.
so i am at a loss now.

Agent47 · 25-03-2009, 08:53

Quote:

Originally Posted by isoclene

sorry for last post, yes i have contacted faults about 8/9 times about this.
they keep saying its my computer, but after trying a different computer and reformatting mine,
changed nic,
changed ethernet cable.

even ran in safe with networking , still timing out.
so i am at a loss now.

i got that excuse also its my computer, "try FF or chrome" the tech said. Typical crap response from VM.

NormCash · 26-03-2009, 12:01

Thos sounds like exactly the same problem that I'm experiencing at the moment. Connection drops out after 15-20 minutes use. Reboot of either modem or computer re-establishes it.

I've just had a VM engineer visit. He witnessed the problem actually occurring, but wasn't able to definitively diagnose it. "Stumped" and "baffled" were 2 of the word he used.

A bit of googling has alerted me to the fact that there seems to be a known compatibility problem between Windows Vista and some modems/routers. Various other possible solutions are recommended - disabling TCP auto-tuning, disabling internet connection sharing. I've done these, and still have the problem. The engineer is going to call me back later today to see how things are going (5-stars for this engineer, by the way!!). I'm going to tell him about the compatibility issue and see where we go from there.

Has anyone else out there experienced this problem??

Bluffdemon · 26-03-2009, 12:31

I have had this problem too , everything has been fine utill late last week when i noticed my 20mb connection was getting worse , and now all i seem to do is reboot the dam modem , i have been using vista for over a year with no problems whatsoever i also bought a netgear WNR2000 router that too has been fine , i know for a fact its not my pc or the router as i have done various test with different pc's with and without routers and its Virgin media's dam crappy network , to me it seems since 50mb has come out more problems have started ( well for me anyway ) because for years my net connection has always been spot on and i have never had to complain to them about my speed until now which i will do at the weekend in a polite way ofcourse !

Kursk · 27-03-2009, 00:55

Yep, me too, timeouts all over the place. My PC is clean, I don't use wireless, I don't excessively download and generally speaking over the years my connection has been rock solid so I'm not a VM hater. It's just not working. I've reported it.

It may be too soon to judge but it might be that the 'free' 4mb to 10mb upgrade may have come with baggage. There's no such thing as a free lunch eh?

Lynchy · 27-03-2009, 01:19

exactly the same prob for me in blackpool

NormCash · 27-03-2009, 09:34

It just so happened that earlier this week I had been considering leaving VM completely and moving over to O2 for broadband and BT for phone. As I am a current O2 mobile customer, the deal I was being offered was pretty good. I gave VM a call to let them know that I was considering this, and was offered a much improved deal to my current one.

Included in that deal was a wireless router which arrived yesterday.

In the course of my investigations into what was going on with my connection, I discovered that there is a known compatibility problem between Windows Vista and some USB devices, including modems and routers. This is something to do with the default settings in Vista's Power Plans, which send spurious signals to USB devices causing them to disconnect or reset periodically.

So, if you are having intermittant disconnect problems, ask yourself these questions: 1) Do I use Vista as my operating system, and 2) Is my modem/router connected to my computer via USB?

If the answer to both of these question are Yes, the solution may be as simple as changing your connector cable from USB to ethernet. I had to do that yesterday when installing my new wireless router. To test things out, I set some downloads running last night before I went to bed. When I checked this morning, they were still running away quite happily.

I'm actually beginning to think that my problem is solved (knock on wood).