50 meg down last night

pabscars · 25-03-2009, 09:39

I dont know if anyone else experienced this, but last night at approx 9:30 my internet connection was disrupted and would not let me connect for about 20-30 minutes.

Prior to the loss, I was in the middle of a game on Call of Duty 4, when my friends were complaining that my voice chat breaking up, so as per usual, switch off console, turn off router, turn of modem.

But just before I did this, I noticed the router lights flashing like mad, as with the modem lights, of which the second one from the left in particular seemed to flashing at approx 500 times a minute.

I waiting 20 seconds or so, rebooted the modem, but something unusual happened, I noticed the blue lights on the modem were all very dim indeed, almost invisible.

I then continued to reboot the router, and then subsiquently tried to fire up the xbox, but still no connection, and an error message blaming the cause due to dns problems,

I tried using open dns values but still nothing, finally i decided to unplug everything, waited 5 or 10 minutes, rebooted everything again which seemed to do the trick.

Does anyone have any suggestions as to a probable cause, or was there any planned outages last night in warrington? WA3

StevenJohnson · 25-03-2009, 11:07

Well I'm on the 10meg package and funnily enough around that time my connection dropped to 1meg and was like that for about hour and half. It's been like this for about 2 week now.

pabscars · 25-03-2009, 14:03

Quote:

Originally Posted by SteMan

Well I'm on the 10meg package and funnily enough around that time my connection dropped to 1meg and was like that for about hour and half. It's been like this for about 2 week now.

Ive never experienced complete loss before like this, yes sure slow speeds especially on the lower tiers in the evenings.

I,m sure more people would have noticed if they had been affected, so maybe its a local issue ?, I will have a look at my modem logs tonight to see if it shows anything.

Where area are you from SteMan

punky · 25-03-2009, 14:07

Quote:

Originally Posted by SteMan

Well I'm on the 10meg package and funnily enough around that time my connection dropped to 1meg and was like that for about hour and half. It's been like this for about 2 week now.

Are you using a set top box by any chance?

cimt · 25-03-2009, 15:16

Well, at about 1AM my 20Mb was down for about half an hour. It looks like I wasn't the only one with problems.

StevenJohnson · 25-03-2009, 17:15

Quote:

Originally Posted by punky

Are you using a set top box by any chance?

No I'm using a Modem with a Wireless Router, but even connected directly to the Modem the speedtest was reporting a bad download.

General Maximus · 25-03-2009, 18:42

mine was alright last night, I was hosting a left 4 dead game and had no probs at all

Peter_ · 25-03-2009, 18:49

Quote:

Originally Posted by pabscars

Ive never experienced complete loss before like this, yes sure slow speeds especially on the lower tiers in the evenings.

I,m sure more people would have noticed if they had been affected, so maybe its a local issue ?, I will have a look at my modem logs tonight to see if it shows anything.

Where area are you from SteMan

You are connected to brand new kit and they will have some teething problems, as for an outage it would only have affected you and any other 50Mb customers on the same uBR.

slowcoach · 25-03-2009, 21:59

My send and receive LED's on the modem have been flashing like mad since the area became 50Mb enabled but last night they went back to just the occasional blink as previously, I presume they are still fine tuning the system.

lowei · 26-03-2009, 00:19

Hi pabscar
Iam having problems myself with the 50 meg.After speaking to the so called virgin 50 meg team, they now blame it on the router they provided.so ive got to now speak with netgear.... Sick off all this @@@@

pabscars · 26-03-2009, 09:37

Quote:

Originally Posted by Moldova

You are connected to brand new kit and they will have some teething problems, as for an outage it would only have affected you and any other 50Mb customers on the same uBR.

Thanks Moldova, I appreciate what your saying, are you at liberty to divulge what may cause the outage eg a firmware upgrade/load balancing etc, if this is in fact the case then fine but the end user will suspect a possible issue, with his/her equipment.

I couldnt find any reference to any scheduled outages/updates, hence the post on here, when you read articles about mac cloning and people leaching off the system, you get a bit suspicious i suppose.

It wasnt a major problem just a minor hicup.

---------- Post added at 08:37 ---------- Previous post was at 08:08 ----------

Quote:

Originally Posted by lowei

Hi pabscar
Iam having problems myself with the 50 meg.After speaking to the so called virgin 50 meg team, they now blame it on the router they provided.so ive got to now speak with netgear.... Sick off all this @@@@

What are your problems lowei, not hosting on cod4 search and destroy by any chance.

Ive noticed that since my upgrade, the connection from a gaming point of view, was very good indeed, I never got a laggy game, regularly got selected as host, and basically kicked butt, which is great fun when the connection is in your favour as you will know.

However approx 2 weeks ago, something changed: I cant say for sure but now whenever i check my connection speed to speedtest.net via maidenhead, i get dire speeds, yet to the london server its better, and to outside the uk better again, yet it used to be the other way round

gaming is still ok, but dont usually get 4 bars anymore, ive been experiencing a little lag, which seems to have increased slightly as the days go on.

It just makes me wonder if there is now some kind of management going on with the 50 meg, this isnt based on any fact and could be complete twoddle, but something has changed, as now no matter what time i do a speedtest, it never gets over 20Mb and is usually between 10 to 20Mb.

Lets hope it is a bit of debugging going on, but if this is the case further explanation would be nice to put minds at rest.

lowei · 26-03-2009, 12:30

Yes you are right Pabscar hosting on cod4.It happened on Sunday where i could only host up to 6 people.Funny thing is last night was hosting fine then it kicks me off host and the lad next door on BT broadband who was playing in the same game as me now gets host.wtf iam paying a fortune for so called 50meg and some 1 on a copper line has better Internet than me?????yeh this is the mother @@@@@@ off all broadband.

jrwagh333 · 26-03-2009, 13:17

pabscars I am getting the EXACT same problem as you.
i have changed our DNS to OpenDNS and web pages do load alot quicker.

When i go to speedtest.net though I only get 10-15meg download. I use to be seeing number in the high 40's!

Do a speed test in Maidenhead (the recommend one for me) and I get about 10meg, Just done the Lodon one got about 38meg.

Im in Devon, Where are you to?
Your the 1st person I have come accross with the exact same problem as me.

pabscars · 26-03-2009, 13:59

Quote:

Originally Posted by jrwagh333

pabscars I am getting the EXACT same problem as you.
i have changed our DNS to OpenDNS and web pages do load alot quicker.

When i go to speedtest.net though I only get 10-15meg download. I use to be seeing number in the high 40's!

Do a speed test in Maidenhead (the recommend one for me) and I get about 10meg, Just done the Lodon one got about 38meg.

Im in Devon, Where are you to?
Your the 1st person I have come accross with the exact same problem as me.

I,m in Warrington, and speedtest,s have been naff from Maidenhead for 4 to 5 days approx, but previously i was getting over 50 meg down, and even well over on a number of ocassions.

I,m wondering if the people on the new docsis 3 network are for some reason being routed differently, who knows.

Ive not got the technical know how to find out

---------- Post added at 12:59 ---------- Previous post was at 12:50 ----------

Quote:

Originally Posted by lowei

Yes you are right Pabscar hosting on cod4.It happened on Sunday where i could only host up to 6 people.Funny thing is last night was hosting fine then it kicks me off host and the lad next door on BT broadband who was playing in the same game as me now gets host.wtf iam paying a fortune for so called 50meg and some 1 on a copper line has better Internet than me?????yeh this is the mother @@@@@@ off all broadband.

I noticed i couldnt host on cod4 the other day, there were 8 in the lobby and it kicked everyone out, although shortly after that my connection dropped completely and was down for about 20 minutes or so.

Ive not tried since though so dont know if it was an isolated incident, but the last time i played on cod4 it was garbage, but on ps3 on cod 5 its fine most of the time, just with the odd hickup, last night though i had loads of trouble trying to find games, and my friends not being able to join my lobby, so i just gave up in the end and went on free for all.

its been suggested that because the 50 meg is so new that your going to get the odd time when it missbehaves, i just hope this is in fact a direct result of some network tweaking and not a shape of things to come.

jrwagh333 · 26-03-2009, 14:08

This is very odd isnt it.

Got someone from the "50meg team" coming out today, lets hope he knows something... i doubt it though.

He might not even turn up, they might hand it to a non-50meg trained guy like they always do... Trained in what way is what I want to know. They don't know anything when I question Them.