Street cabinet

fudge · 20-03-2009, 22:14

Not sure if this is the right section to put this in , my opollagies if not .

I have contacted customer services by phone and sent them an e-mail regarding the state of the street cabinet by my house .
The problem with it is that it has been pushed backwards so much that the back is nearly touching the floor , I was hopeing they could get to it and put it right before it falls completley over and before every one looses there services , Its been 3 weeks now since i first phoned and its still like it , i was asked in the e mail for my phone number , i guess so someone would let me know whats happening about it but i havent herd a thing, Do i wait a few more weeks before contacting them about it again , i know i wont be to happy if i loose all my services if it falls after iv told them about it.

fireman328 · 20-03-2009, 23:41

You will probably have to wait for it to fall over and break some ones leg before any action is taken and then VM will blame you for leaning on it.

nutellajunkie · 21-03-2009, 09:29

there is one near me, they wrapped it in duct-tape..

Delta Whiskey · 21-03-2009, 10:33

Most of the boxes around here are held together by duct tape, a sad state of affairs. The last time I complained about the one that services my block, it took them a week to take a look at it and then all they did was put more duct tape around it to keep it closed.

Mr Angry · 21-03-2009, 10:42

As long as it's DUCTSIS 3 tape everything will be fine!!

beeman · 21-03-2009, 18:04

Quote:

Originally Posted by fudge

Not sure if this is the right section to put this in , my opollagies if not .

I have contacted customer services by phone and sent them an e-mail regarding the state of the street cabinet by my house .
The problem with it is that it has been pushed backwards so much that the back is nearly touching the floor , I was hopeing they could get to it and put it right before it falls completley over and before every one looses there services , Its been 3 weeks now since i first phoned and its still like it , i was asked in the e mail for my phone number , i guess so someone would let me know whats happening about it but i havent herd a thing, Do i wait a few more weeks before contacting them about it again , i know i wont be to happy if i loose all my services if it falls after iv told them about it.

As the box contains live voltage (for amps etc) and is (proberlly) on council propety (well there usually on council owned land) contact your local council's Health And Safety board informing them about the potential hazzard on there land reminding them then even though it is owned by VM THEY could still bee liable for any injury should the box fall over. They would have the power to FORCE VM to put it right within 24 hours (assuming your local authority is on the ball)

DRZ400 · 21-03-2009, 18:19

I know of 2 that are wide open.

If someone were to rip the cables out for 'fun', it'd be a monumental pain in the bum to fix for VM.

jungleguy · 22-03-2009, 13:55

you need to ring the cabinet hotline 08708883116
cheers

fireman328 · 22-03-2009, 15:24

Is that a free call, or a premium number ?

Graham M · 22-03-2009, 17:09

It's 0870 so national rate.

22-03-2009, 17:11

or you could just dial the direct landline number

0121 6281234 (saynoto0870)

m419 · 22-03-2009, 18:04

http://allyours.virginmedia.com/forms/cabinet.html

This is supposed to be the link for reporting it,but it doesnt seem to work

fudge · 22-03-2009, 18:57

m419 yes that is where i e mailed them from , no responce though

fireman328 · 22-03-2009, 19:01

Why am I not surprised !

browney · 22-03-2009, 19:34

I reported my local one on the newsgroup.

---------- Post added at 18:34 ---------- Previous post was at 18:33 ----------

Quote:

Hi Steven,

This has now been reported. Thank you.

--
Kind Regards

Mark Rothmans
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.