Virgin Media......

[lavrentis]

Hello there,

We’ve noticed recently that you’ve been using your Virgin Media Broadband connection to upload and download a lot more than we’d expect.

While we’re pleased that you’re enjoying using our broadband service, when someone downloads an unusually large amount of information over a long period of time, it can slow down the internet speed for other users. So, to make sure our service is fair for everybody, we’ll need to moderate the speeds of your service as mentioned in our Acceptable Use Policy.

If the amount that you’ve been downloading is affecting other Virgin Media users during peak times, we normally only reduce your speeds to 512Kbps for the rest of the day, and this is usually enough to help us make sure that everyone can enjoy a speedy broadband connection. But, if your use is higher than normal during the peak times of the week, and doesn’t seem to be getting any less even with the reduction to 512Kbps, we’ll eventually reduce your broadband speed during peak times to 80Kbps – and that’s for the rest of the week.

How this affects you
Because we have seen prolonged high usage on your account, we’ll be moderating the internet use during peak times for the rest of this week (until Sunday night).
This means that from 4pm to midnight from Monday to Friday, and 10am to midnight on Saturday and Sunday your broadband service will be 80Kbps (that’s just faster than a dial-up connection). During these times you might want to stagger your use, so that you’re not doing everything in one go. Outside of these times, you’ll be able to use your service as normal, with speeds of up to 8Mb. If you’d like to find out a bit more about why we do this just click here.

Keeping track of what you’re using
To avoid this happening again, you can cut down on the amount you’re downloading at peak times and, after Sunday, we’ll put things on your account back to normal. To help keep track on this, there are lots of handy tools available on the internet which can tell you how much you’re downloading over a specific period.
If the next time we look at our users we notice that you’re still downloading more than we’d expect, we’ll just apply the usage restrictions again and let you know what’s happening.

Want to know more about our Acceptable Use Policy? Just click here to read the whole thing.


The Virgin Media team


I havnt paid the full contract so Is there a way I can get a MAC code from them. I am ADSL by the way. Anyway, I only download overnight!!

[chickendippers]

Not a lot you can do about it. You are bound by the terms and conditions.

[Gary L]

Originally Posted by lavrentis

Hello there,

We’ve noticed recently that you’ve been using your Virgin Media Broadband connection to upload and download a lot more than we’d expect.

This means that from 4pm to midnight from Monday to Friday, and 10am to midnight on Saturday and Sunday your broadband service will be 80Kbps (that’s just faster than a dial-up connection)

It's your own fault. you shouldn't have touched it. it's a look but don't touch policy with Virgin.
That's just a little bit faster than a dial-up connection

[Stabhappy]

you may be able to buy your way out of the contract: how long is left?

[Gary L]

Originally Posted by Stabhappy

you may be able to buy your way out of the contract: how long is left?

A couple of MP3s and 22 emails.

[Stabhappy]

Welcome back Gary, I see you're back and stirring the pot rather enthusiasticly.

[Gary L]

Originally Posted by Stabhappy

Welcome back Gary, I see you're back and stirring the pot rather enthusiasticly.

Is that the Virgin charity pot?

[lavrentis]

I have 10 months left. I rang them up and they said there is a 5Gb limit a week in peak time, and said why? If it is unlimited. How would I download over 5GB in peak time when I start my downloading at 23.00.

Sod off Branson.

[Kymmy]

Why shout at Branson, VM only uses the Virgin brand and are not owned by him??

[lavrentis]

lol

Sod off Neil Berkett

[Kymmy]

He has, with your money and all the way to the bank....

Seriously though VM cable is good but thier DSL service is dire, oversubscribed and a joke...but then most other DSL ISP's are the same...Orange would have done the same once you hit 40Gb over a month which is soo easy to do... Mind you with cable I think I can hit that easy in a few days and I'm not even a heavy downloader...

[suggsy]

Originally Posted by lavrentis

I have 10 months left. I rang them up and they said there is a 5Gb limit a week in peak time, and said why? If it is unlimited. How would I download over 5GB in peak time when I start my downloading at 23.00.

Sod off Branson.

Just to let you know, i'm on the 20mg service, i download large files after 11pm with no probs at full speed, (i don't download anywhere near the 3gb threshold during the day), i find there are no speed limits or download limits at all if i 'play the game' with them.

Btw, i use newsgroups which costs, but i dont mind paying the extra so i have unlimited speeds and downloads.

Hope this helps

[lavrentis]

Can I cancel my direct debits to get out of Virgin or do I have to pay the contract?? I know If I pay I will get a Mac Code, is paying about £100 worth a MAC code or shall I cancel direct debits?

Thanks

[southwell]

Originally Posted by lavrentis

Can I cancel my direct debits to get out of Virgin or do I have to pay the contract?? I know If I pay I will get a Mac Code, is paying about £100 worth a MAC code or shall I cancel direct debits?

Thanks

You've agreed to a contract, either cancel through them by paying the charges or continue with their service. If you cancel the direct debit you will be in all kinds of trouble.

[moaningmags]

I'm not certain of this but if you just cancel the direct debits and try to go elsewhere, in order for you to have another provider, I think VM would need to remove the tags from your phoneline and I'm guessing they'd refuse as you owed them cash.