New contract rip off

[chuzzlemonkey]

No i wasn't joking - altho im unsure as to why you've quoted me there as your post appears to have nothing to do with what I was talking about?

Upgrading from one analogue package to another won't generate you into a new contract - which is what we're talking about at the moment...

And if someone hung up on you then you spoke to an idiot. But you will find that new training isn't handed out on dated packages that are no longer sold and are soon to be disabled anyway so that's probs why the idiot hung up.

It might actually be worth starting a new thread with the question about the channels that you shouldn't have received, though?

[Magilla]

Originally Posted by Rob M

If VM choose to give him a free upgrade without amending the contract that's up to them. If he elects to request a change to the terms of his service (the speed) then VM are entitled to request an additional contract period at that point.

Except it wasn't requested, it was imposed without consent.

Originally Posted by Rob M

Your mobile phone company will insist that you are locked in to a new contract if you go for a new/upgraded handset at the end of your contract period, this is often 18 months.

If, however, you change your service level but not the phone they will not.

[chuzzlemonkey]

Originally Posted by Magilla

Except it wasn't requested, it was imposed without consent.

If a customer has been placed into a contract without being advised then they can cancel within the right to cancel and go back to the closest available pricing to their previous package - they will know that they're in a contract as the on the first day of the new contract date a letter will be sent to advise them of this.

If, however, you change your service level but not the phone they will not.

Usually the case, however there are instances where they will recontract you on your current phone if you can coax a nice tast discount out of them. (Also depends on the mobile company)

[Tony Handyman]

Right to cancel, upgraded on the internet Friday 6th no speed increase by Sunday so got in touch with VM call centre, nice man there said it had not been upgraded yet and he would sort it out.

Saturday 14th a new welcome pack arrived with new contract dated from Saturday 7th, telling me I have SEVEN WORKING DAYS? Where are my seven days the letter has taken 6 days to get to me? I just feel like VM are using cheap backhanded deceitful sales tactics, have all there sales team come from selling double glazing or time share.

At least when I take out a new phone deal I get a nice new phone approximately £100 worth, so I don’t come away feeling like I’ve just been shafted. Twice this year I have altered my phone tariff, no change in my contract with them, just glad I didn’t swap my mobile over to virgin.

[BenMcr]

And yet again, it is not VM policy to tie you into a contract without telling you

If an agent has done so, they need to get pulled off the phone and beaten around the head with a stick until they learn to tell people

I would certainly make a complaint

[chuzzlemonkey]

Good deal on the mobile

Its not underhand beacuse if everyone does their job properly you'll be informed of the contract on the phone. I was just making the point that if you haven't been advised on the phone at least you'll get a letter to let you know

---------- Post added at 18:54 ---------- Previous post was at 18:53 ----------

Originally Posted by BenMcr

And yet again, it is not VM policy to tie you into a contract without telling you

If an agent has done so, they need to get pulled off the phone and beaten around the head with a stick until they learn to tell people

I would certainly make a complaint

Have had this conversation at least 6 times in the last week! lol...

[Mullington]

No offence, but the "overseas" call centre staff tell you NONE of this. They make out they are doing you a big favour when in fact they are shafting you. I never thought the demise from NTL to Virgin would be so quick.

[Arthurgray50@blu]

I didn't even think that VM gave out contracts, we have a verbal agreement with VM, and we have been with VM for a few years, Although we signed one, when we started, that was it, you can 'verbal contracts' not unless it is a new thing that they are bringing out.

[BenMcr]

The written contract thing is a legal requirement under the Distance Selling Regulations if you start a new 12 month term

[chrome]

Don't know if this is of any use

http://www.oft.gov.uk/advice_and_res...lation-periods

[Tony Handyman]

Hi all,
Just a quick update, Virgin admitted they were in error trying to impose another 12 month contract term. The contract has been removed and the £11.50 discount has stayed because my old £9.50 discount is no longer on the system. So I keep my 10MB and no contract, win win.
Would have been sad: to lose the speed now I’ve had chance to play about.

Thanks for all the replies.

[leexgx]

you never go back once you got 10mb or faster (nor can you any way) if you download a lot far faster (as long as you do it after 9pm or get STM'ed at 4pm so speed comes back at 9pm) you have to download 1.4gb between 4pm-9pm

[Gary L]

Originally Posted by Tony Handyman

Hi all,
Just a quick update, Virgin admitted they were in error trying to impose another 12 month contract term. The contract has been removed

Good. now they just need to cancel all the other contracts they tied the person in with without them knowing.