Virgin Media Horror - Please READ -

[AndyCambs]

Originally Posted by Mr_SEO

Hi, Just to update you guys. I put a complaint through last Wednesday but I still haven't heard anything from them. Which I can understand that this can take up months for virgin media to reply! But if I applied for a new connection then the letter would have come to my house straight away!!!

But seriously guys, If you are thinking of upgrading your 2MB or another package higher or even lower one, then diffidently you will be tied in for another 12 months or 18 months connection. On top of that Virgin Media will scam you one way or other. Furthermore you will be put through hell by Virgin Media customer "support" team. So please, please think, is it worth saving £1 a month for the hassle.

The best option is just wait until your contract finishes and then find yourself a good broadband company. Companies like O2, bethere, sky, talktalk etc offer competitive service. Just shop around and you surely will find a better deal. The best way for you guys is to take couple of hours of your time and compare Virgin Media terms and conditions with the competing companies. Be aware, Virgin Media does have one condition where they say, they reserve the right to make amendments to their terms and conditions. At this moment there's only one company which offers less than 12 months contract. Bether offers 3 months contract and after that you could just leave them. However please update in this forum if you have any others in mind.

I'm a normal working class individual and I don't think I or any other customer deserves to be treated this way. It's just not acceptable. Although it's clear the mistake was from Virgin Media but yet they have not accepted it.

BT will tie you in for another 12 months contract without even upgrading you..
Source: here

[joglynne]

Originally Posted by Mr_SEO

Just to let you know everyone... users chuzzlemonkey and MebMcr work for Virgin Media. This is quite obvious from their posts.... On every single customer issue they have defended virgin media... just look at their posts history.

these guys are quite brilliant in copying and pasting Virgin media terms and conditions.... I guess this is the reason Virgin Media employs them and pays them just to defend them... I wonder when they going to employ someone to do some good work!!

I think you will find that the majority of members already know this fact.

Neither of them have ever tried to hide who they work for and are respected members of this forum. Along with several other VM employees, they willingly donate their free time to give help and advise to fellow members on all the areas where people have issues with VM and I for one do not appreciate your attitude regarding them.

I have been following your thread but will no longer continue to do so.

Originally Posted by joglynne

I think you will find that the majority of members already know this fact.

Neither of them have ever tried to hide who they work for and are respected members of this forum. Along with several other VM employees, they willingly donate their free time to give help and advise to fellow members on all the areas where people have issues with VM and I for one do not appreciate your attitude regarding them.

I have been following your thread but will no longer continue to do so.

To be honest when I posted that I was expecting this anyway... but just to make you aware if you're not following my thread does not effect me at all. You go, tens will come.....

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Furthermore go and read their threads, on every single issue, these guys tried to defend virgin media. I am not criticizing them at all. At the end of the they have to do their job. And I respect that.

But I have my own opinions and I think you should not ask me to stop writing my opinions.. my attitude is not wrong at all. all I wrote was fact... They are getting paid to reply to our posts.... ask them...

[broadbandking]

So you would rather us (employees) not help you with issues you are having in which case I advise not to post on the forum for help if you don't like it.

Originally Posted by Mr_SEO

I thought this cableforum website was mainly for general public. I don't think virgin media staff should be allowed to post in here as cableforum posts' aim to present public opinion not corporate companies opinion. And if someone is employed by Virgin Media, then of course they are going represent a company's opinion especially when they are being to reply to our posts instead of helping virgin media customers and will defend them all the way through even if it crystal clear that the virgin media company was at fault.

Wrong. This forum isn't simply here for people to moan and rant, although you can if you want. It is here to get things done, to get people's Virgin problems fixed where possible, and to swap ideas and generally enjoy each others' company.

Virgin staff have always played an important part of that. They post here voluntarily in their free time and offer their expertise. Of course they don't come here to slag off their employer but on the other hand most of them have a lot of very good advice and knowledge to share, if you would only bother to listen.

Well that leaves me to search for another INDEPENDENT forum. or perhaps spend a little bit of money and time create one! anyone want to join me in this good cause?

Thanks
Mr_SearchEngineOptimiser

You're welcome to try. Others have. But we're still the original and by far the best.

[chuzzlemonkey]

Originally Posted by Mr_SEO

then why virgin media has tied me into a 12 contract without telling me? I know you going to say it was a mistake from an agent.

But to be honest general public has had enough of these nasty illegal tricks by Virgin Media....

I thought this cableforum website was mainly for general public. I don't think virgin media staff should be allowed to post in here as cableforum posts' aim to present public opinion not corporate companies opinion. And if someone is employed by Virgin Media, then of course they are going represent a company's opinion especially when they are being to reply to our posts instead of helping virgin media customers and will defend them all the way through even if it crystal clear that the virgin media company was at fault.

Well that leaves me to search for another INDEPENDENT forum. or perhaps spend a little bit of money and time create one! anyone want to join me in this good cause?

Thanks
Mr_SearchEngineOptimiser

SEO, we're not trying to 'corporate VM opinion' by advising you that it isn't VM policy to recontract you without telling you. We're merely stating a fact.
If you choose not to believe us then that's ok.

Cable Forum is an independant forum where many members of the 'general public' come to look for help (apparently i'm not a member of the public because i work at VM?). You are being given open and honest responses to your questions and genuine advice in regards to your complaint. With all due respect, it appears that you do not like the responses that you have had, therefore are unwilling to take the advice on board? Forgive me if i'm wrong.

If you're looking to start some kind of VM hate campaign here, im afraid its a lost cause.

I will confirm one more time for you, though.

The agent who recontracted you without telling you made a mistake and due to this your original price should be honoured up until the end of the original contract period, as should your original contract end date.

Fact. Sorry.

[Russ]

Originally Posted by Mr_SEO

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Utter rubbish.

[broadbandking]

Originally Posted by Mr_SEO

To be honest when I posted that I was expecting this anyway... but just to make you aware if you're not following my thread does not effect me at all. You go, tens will come.....

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Furthermore go and read their threads, on every single issue, these guys tried to defend virgin media. I am not criticizing them at all. At the end of the they have to do their job. And I respect that.

But I have my own opinions and I think you should not ask me to stop writing my opinions.. my attitude is not wrong at all. all I wrote was fact... They are getting paid to reply to our posts.... ask them...

Well they need to backdate my wages to when I started posting here as I am not paid to post here, if I was meant to be paid for posting I am owed alot of money.

Originally Posted by Mr_SEO

all I wrote was fact... They are getting paid to reply to our posts.... ask them...

I really don't think they are. But *if* they are, exactly what difference does it make? Neither we, nor they, make any secret of who they work for. You take their advice or else ignore it. Nobody's forcing you.

[chuzzlemonkey]

Originally Posted by Mr_SEO

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Furthermore go and read their threads, on every single issue, these guys tried to defend virgin media. I am not criticizing them at all. At the end of the they have to do their job. And I respect that.

I wish i was being paid to be on here! Im currently on my lunch break at work...UNPAID LUNCH BREAK...and i was also on here for a few hours last night before bed time. If anyone wants to pay me, though, feel free!

I'm not defending VM. SEO im agreeing with you in the sense that you have had poor service. Im not disagreeing with you in regards to the 'nasty tricks' either...im telling you you really are wide of the mark with that.

Originally Posted by broadbandking

So you would rather us (employees) not help you with issues you are having in which case I advise not to post on the forum for help if you don't like it.

I'm sorry, but I think you did not read my posts.

On this site I never indended to seek help from Virgin Media at all. The main purpose of this site is not seek help from virgin media employees... or is it? please clarify this for me?

And if you really want to help customers, then go and make a forum on your own virginmedia.com site.... or get on the phones or reply to email complaints effectively...

On the site you can reply to posts promptly just because every general member of public can see them but why can't reply to my emails that i sent about nearly days ago.. or the letter. I know why, because you don't care about them because no one else can see them...

I'm very sorry, i;m not having a go at you at all or any other virgin media employee.... But on these kind of tactics by virgin media.

I know, my posts are not going to make a huge impact on virgin media but i can assure you, changing someon's contract and then telling 3 times on the phone, oh it's our standard policy, is illegal.

---------- Post added at 16:16 ---------- Previous post was at 16:09 ----------

Originally Posted by Russ B

Utter rubbish.

I wonder why so sudden cableforum started to defend virgin media employees. All I said is what I believed! and my question was not cause any individual an offense at all.

Just think why would come to this site and spend my time writing these posts?

But after all I respect cableforum team that they allowed my posts.... thanks guys

[chuzzlemonkey]

Originally Posted by Mr_SEO

And if you really want to help customers, then go and make a forum on your own virginmedia.com site.... or get on the phones or reply to email complaints effectively...

On the site you can reply to posts promptly just because every general member of public can see them but why can't reply to my emails that i sent about nearly days ago.. or the letter. I know why, because you don't care about them because no one else can see them...

I'm very sorry, i;m not having a go at you at all or any other virgin media employee.... But on these kind of tactics by virgin media.

I know, my posts are not going to make a huge impact on virgin media but i can assure you, changing someon's contract and then telling 3 times on the phone, oh it's our standard policy, is illegal.

Whoever has told you its standard policy (if they really have) is talking rubbish.

We can post promptly on this site because we do so in our spare time as 'general members of the public'

There are no 'tactics' involved with your issue. REALLY.

And your posts will have no effect on VM at all as this site isn't regulated by or tied in with VM at all...

[Russ]

Originally Posted by Mr_SEO

On this site I never indended to seek help from Virgin Media at all. The main purpose of this site is not seek help from virgin media employees... or is it? please clarify this for me?

The purpose of this site is to post troubles and issues regarding cable services but generally from any Telco company. The help you get is either from other users or occasionally staff of those companies. We used to be a 'hate' site but 5 years ago we changed our direction to one of a more positive direction and the site improved as a result.

We are a self-help site. No-one has to post here and no-one has to offer help.

[chuzzlemonkey]

Originally Posted by Mr_SEO

---------- Post added at 16:16 ---------- Previous post was at 16:09 ----------


I wonder why so sudden cableforum started to defend virgin media employees. All I said is what I believed! and my question was not cause any individual an offense at all.

Just think why would come to this site and spend my time writing these posts?

But after all I respect cableforum team that they allowed my posts.... thanks guys

Oh dear.

By telling you (as a matter of fact) that VM employees aren't paid to post on here CF aren't defending VM employees but telling you a FACT.

Im telling you now we do not get paid for this. And i am not lieing.

[Russ]

Originally Posted by Mr_SEO

I wonder why so sudden cableforum started to defend virgin media employees. All I said is what I believed! and my question was not cause any individual an offense at all.

We defend ANY member from unfair or untrue attacks. You stated your belief as if it was a 'fact', which is the word you used.

I am assuring you 100% they are not paid to help on this site.