Slow Download speed (not throttled)

[DaveCheshire]

Hi there,

For the past week or so i've been getting intermittent problems with my modem slowing down below traffic shaped speeds 350-500kb at all times of the day regardless of wether i have used it or not.

I called tech support (reset my modem and downloaded, from microsoft etc) and they were going to send an engineer out but later that night (30 mins after i called) the problem seemed to solve itself so i called up the following morning and cancelled it.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.9 dBmV
Downstream SNR : 36.5 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

is there anything out of place here? should i call them up again?

Cheers

[Peter_]

Originally Posted by DaveCheshire

Hi there,

For the past week or so i've been getting intermittent problems with my modem slowing down below traffic shaped speeds 350-500kb at all times of the day regardless of wether i have used it or not.

I called tech support (reset my modem and downloaded, from microsoft etc) and they were going to send an engineer out but later that night (30 mins after i called) the problem seemed to solve itself so i called up the following morning and cancelled it.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.9 dBmV
Downstream SNR : 36.5 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

is there anything out of place here? should i call them up again?

Cheers

Looks quite normal for a EX-NTL connection well within operational parameters.

[Welshchris]

Originally Posted by DaveCheshire

Hi there,

For the past week or so i've been getting intermittent problems with my modem slowing down below traffic shaped speeds 350-500kb at all times of the day regardless of wether i have used it or not.

I called tech support (reset my modem and downloaded, from microsoft etc) and they were going to send an engineer out but later that night (30 mins after i called) the problem seemed to solve itself so i called up the following morning and cancelled it.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.9 dBmV
Downstream SNR : 36.5 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

is there anything out of place here? should i call them up again?

Cheers

This is what i dont understand, and ive heard it so many times.... Virgin Cannot find a problem, but we will send an engineer anyway and then it SUDDENLY clears up.

[DaveCheshire]

I found out the problem, or rather who the problem is missus keeps doing system restores on her laptop and making ip conflicts

[Peter_]

Originally Posted by Welshchris

This is what i dont understand, and ive heard it so many times.... Virgin Cannot find a problem, but we will send an engineer anyway and then it SUDDENLY clears up.

---------- Post added at 22:30 ---------- Previous post was at 22:29 ----------

Originally Posted by DaveCheshire

I found out the problem, or rather who the problem is missus keeps doing system restores on her laptop and making ip conflicts

But he found out the real reason and posted it, you may have issues Chris but not all issues are the same.

[Welshchris]

Moldova, think about it, if Virgin Media cannot find a problem, says theres no problem and then books an engineer and the problem clears up then there must have been a problem in the first place yet they reckon there were none.