I may have been throttled back - How can I tell?

[NormCash]

I think I may have gone over my monthly download limit, and as a result I believe that my web access has been chopped severely. However, as its never happened to me before, I just wanted to check with you guys to make sure! I'm on the L package.

For several weeks, I'd been downloading torrents of old US TV series. I may have pulled down about 50Gb of material in a fairly short time. Then about 2 weeks back, my web browsing capability just stopped. After a short time, maybe a restart, I found that I'd be able to browse for little while before I once again got "cut-off" (I should mention here that I'm not presently trying to download torrents, etc, simply doing ordinary browsing such as checking email, news sites, and such like). There seems to be a correlation between the length of time that I stay offline and the amount of browsing time that I have before I'm once again disabled.

Does this sound as if VM have limited me due to over use? If so, how long can I expect this to go on before "normal" usage is restored?

[Stabhappy]

Are you a virgin national or cable customer?

[NormCash]

Cable customer with a cable modem rather than an STB

[Pushkar]

Originally Posted by NormCash

Cable customer with a cable modem rather than an STB

Cable customers do not have a monthly cap, I did way more than 50gb a month and recieved no warning or disconnection.

[Stabhappy]

As you're having problems with even loading webpages, would it be possible for you to navigate to http://192.168.100.1 in your browser, log in if necessary using username and password 'root', and posting information in regards to:

Download frequency, power, SNR
Upstream power

Cheers

[NormCash]

Stabhappy,

Can you give me a little guidance on how to acquire that info?

---------- Post added at 14:25 ---------- Previous post was at 14:04 ----------

Stabhappy,

Sorry about that...I see what you mean now.

Unfortunately, I haven't had occasion to access my account for many years, and I'll be damned if I can remember what my bloody user name is!! Aarrggghhhh!

On the face of it, does my described problem look like something I need to call Technical Support about? If so, will they be able to establish my identity without my username?

[Noggo]

click here for details on Virgin Media's traffic management download/upload limits and times.

An easy way to check is to do a speedtest from www.speedtest.net. If your upload speed is around 500kb/s you're not STM'd and if it's around 128kb/s you've hit the downloaded or upload limit for this time period.

[xpod]

Unfortunately, I haven't had occasion to access my account for many years, and I'll be damned if I can remember what my bloody user name is!! Aarrggghhhh!

You dont need your Virgin username to log into your modem(sorry)....just "root" for both the username and password

[NormCash]

Thanks, guys! Here are the details:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 5
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 1.5 dBmV
Downstream SNR : 40.5 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.0 dBmV
Upstream Mini-Slot Size : 2

Anything look strange? (Please keep in mind that I'm not too technically proficient , so layman's terms if poss!)

---------- Post added at 14:38 ---------- Previous post was at 14:35 ----------

Originally Posted by Noggo

click here for details on Virgin Media's traffic management download/upload limits and times.

An easy way to check is to do a speedtest from www.speedtest.net. If your upload speed is around 500kb/s you're not STM'd and if it's around 128kb/s you've hit the downloaded or upload limit for this time period.

Upload speed is about 500kbps. So I guess its something else causing my difficulties?

[Turkey Machine]

Those numbers are fine, my 2Mbit modem has exactly those and absolutely no probs with it. I reckon something's going on further down the line, anybody else wanna come in?

[Noggo]

I know you say you're not currently downloading any torrents, but is the torrent program still running in the background.

[NormCash]

Originally Posted by Noggo

I know you say you're not currently downloading any torrents, but is the torrent program still running in the background.

No. I fully exited from the programs when the problem started occurring, and haven't loaded them up since.

This is certainly a weird one, but there must be a reason why this is happening. If it keeps up over the weekend, unless anyone has some insight it looks as if I may have to suffer the indignity of a call to Tech Support.

[Peter_]

Originally Posted by NormCash

No. I fully exited from the programs when the problem started occurring, and haven't loaded them up since.

This is certainly a weird one, but there must be a reason why this is happening. If it keeps up over the weekend, unless anyone has some insight it looks as if I may have to suffer the indignity of a call to Tech Support.

Have you checked in the DOS screen for > netstat -b < to see what is running.

[takisawa]

My 10mb service does exactly this.
I download torrents now & again but there doesn't seem to be any correlation with me downloading & the slow service.
Its like someone flicks a switch every 10 mins or so. It will hang, waiting to load pages etc, then works again nice & fast for a few mins, then stops, then works, etc etc.
Be keen to hear any possible solutions...

[Peter_]

Originally Posted by takisawa

My 10mb service does exactly this.
I download torrents now & again but there doesn't seem to be any correlation with me downloading & the slow service.
Its like someone flicks a switch every 10 mins or so. It will hang, waiting to load pages etc, then works again nice & fast for a few mins, then stops, then works, etc etc.
Be keen to hear any possible solutions...

Are you on XP or Vista