2mb to 1mb?

revolt1 · 28-02-2009, 11:37

hello.

Ive noticed my speed drop from 220kbs to 120kbs.Im using stp the silver one.Any ideas why my speed has dropped recently?
Im in the Brighton Area

Noggo · 28-02-2009, 11:42

off the top of me 'ed it sounds like STM, with a 50% drop off in speed
For details look here: http://allyours.virginmedia.com/html...t/traffic.html

cimt · 28-02-2009, 11:43

Does this only happen between 4PM and 9PM? I could be wrong, but you may be getting STM'd for going over a download limit in that time.

Noggo · 28-02-2009, 11:47

the easiest way to find out is to look at what your upload speed. Visit www.speedtest.net and do a speedtest and look at your upload speed.
If it's around 256kb/s you're not STM'd and if it's around 128 kb/s you're STM'd

revolt1 · 28-02-2009, 11:52

No its been constant for 3 weeks now.I use cant stream movies that well at 120kbs.220kbs was good quality

---------- Post added at 12:52 ---------- Previous post was at 12:47 ----------

Ok thanks just done some reading about STM.Why are they limiting people if you pay for it? Thats *****ing Unbelievable

cimt · 28-02-2009, 11:57

That's been happening for over a year. It's shocking that some customers still don't know about this.

Noggo · 28-02-2009, 11:58

what's your upload speed? Are you sure it's STM, as its been constant for 3 weeks.

revolt1 · 28-02-2009, 12:07

Hi Noggo.I just done that speed test thing and got these results.Thanks

download 842kb/s upload 55kb/s

---------- Post added at 13:07 ---------- Previous post was at 13:02 ----------

For some reason the horse racing I stream is slow on 120kbs but at 240kbs which i pay for was good.

Kymmy · 28-02-2009, 12:08

So on 120Kbps do the Horses run slower???

revolt1 · 28-02-2009, 12:10

Yes it keeps buffering its really annoying

Noggo · 28-02-2009, 12:15

I don't think it's STM with 55 kb/s upload speed.
goto http://192.168.100.1/ and look at your modem config pages, you should see one marked `Signal' go there and post the info on that page (power levels down and up stream and Signal to noise ratio for downstream). Someone will probably tell you if there's a problem with the figures.

Other than that get in touch with tech support, which you can do two ways. By telephone or newsgroup support and if you don't want to spend hours on the phone I suggest you try VM's newsgroup support.

For how to setup outlook express for newsgroups:
http://www.virginmedia.com/customers...setting-up.php
and the group you need to subscribe to is:
virginmedia.support.broadband.cable

Post on the above newsgroup with a description of your problems and see what they're got to say on the matter.

revolt1 · 28-02-2009, 12:18

Noggo I dont have a modem I have a silver setop box with a green wire

Noggo · 28-02-2009, 12:21

Any1 please advise how to look at the signal levels on the STB thingy? (I'm assuming you can look at the levels)

Matth · 28-02-2009, 16:17

Settings, number 6 (technical stuff), then page through with the red button.

You do not get downstream level, but if the SNR and error rates look good, the level is probably ok.
You do see the upstream level, and trying to remember, is 55 the critical level, at which the upstream power is maxed-out?

Other thing, is the event logs, if it's stacking up anything that looks bad.

zer0 · 01-03-2009, 19:38

"speed drop from 220kbs to 120kbs"
iv had the exact same thing for the last week 1mbit 24/7

and please dont say "are you sure its not stm" or "have you checked the speed with this ..."

i know what speed i have and how long iv had it