50Mb areas - Page 5

BenMcr · 02-02-2009, 19:26

Quote:

Originally Posted by g0mit

I have just phoned cs asking about 50m my 12 month contract ends in June the Pearson I spoke to said I would not be on a new 12 month contract is this correct please
George

No. 50Mbit is a new 12 month contract

g0mit · 02-02-2009, 19:58

Thanks Ben

beeman · 02-02-2009, 20:36

Quote:

Originally Posted by Broadbandings

Remember a PM I sent you Ben about hell freezing over? They just can't help themselves...

Luckelly for him he has his email proof as that forms part of a legal contract

(terms agreed at time of sale become part of the contract even if it conflicts with TOS and/or the person had no authority to give it)

*sloman* · 02-02-2009, 21:58

Are VM going to post an schedule like all other upgrades any time soon.

I want none STM BB NOW!!!

20MB no STM would be fine!

piggy · 02-02-2009, 22:19

Quote:

Originally Posted by beeman

Luckelly for him he has his email proof as that forms part of a legal contract

(terms agreed at time of sale become part of the contract even if it conflicts with TOS and/or the person had no authority to give it)

errrrrrrr no!! all you get is a apology and you are told the salesman was mis-informed.

beeman · 02-02-2009, 22:26

Quote:

Originally Posted by piggy

errrrrrrr no!! all you get is a apology and you are told the salesman was mis-informed.

It depends how far you want to take it. Such a thing DOSE form part of a legal contract, its just upto yourself if you wish to take it all the way to court (with the costs involved etc). I know i have taken a simmilar issue to the small claims court regerding claims made by a sales person on the warrenty on a TV i brought some time ago

and funny enough my case was baised mainly on verbal agreement (with notes I had made on the paperwork)

BenMcr · 02-02-2009, 22:29

But that is for something you actually bought. Not an offer for a deal in the future for a service you had not yet purchased

beeman · 02-02-2009, 23:12

Quote:

Originally Posted by BenMcr

But that is for something you actually bought. Not an offer for a deal in the future for a service you had not yet purchased

he purchaced a service

Quote:

i just renewed contract (phone M bb XL tv M, Ã‚Â£31/mo)

baised on those terms

BenMcr · 02-02-2009, 23:28

The contract is for the services he still has. The Ã‚Â£80 install fee is for difference services yet to be ordered.

chamelion · 03-02-2009, 02:32

the service i still have was based on a renewal. which was done expressely on the condition that i would not pay a setup /etc fee for the upgrade as i wanted 50mb. i made it clear that i did not want to renew if they would charge me for an upgrade in a weeks time if 50mb appeared in my neighborhood. it was part of the verbal contract and understanding, and the email they sent through clarifies the situation - that my plan has been renewed and i do not need to pay for an upgrade to XXL.

i'm more than willing to take this to small claims court if they go back on this, i've done it with O2 where they ended up reimbursing me Ã‚Â£300 for a Ã‚Â£36 error the day before i was going to file at the courts. i'll no doubt fight virginmedia to the end on this one.

GazCBG · 03-02-2009, 10:41

Hi,

Is there any news on Lincoln getting it, if so do you know when

03-02-2009, 10:48

Quote:

Originally Posted by GarryP

Hi,

Is there any news on Lincoln getting it, if so do you know when

And likewise for the Kidderminster & Redditch Areas, i was told that Kidderminster would be done by the end of last month. By someone
from the 50 mg team, or they said they where,

BenMcr · 03-02-2009, 10:50

For all those saying they have a verbal/e-mail agreement saying you would get the Ã‚Â£80 refunded, I am not saying you won't get it, but you will have a lot of 'Oh I don't know about that' and 'Ill have to get the original advisor to contact you etc'.

Sales do not have any way of refunding that, so don't expect it not to be charged. You will then have to wait for the credit to reverse it back off the account

---------- Post added at 09:50 ---------- Previous post was at 09:49 ----------

And for those asking for areas, I refer you to back to Post #27 which says

Quote:

Due to previous leaks from internal information, staff basically get told the day stuff happens now

So this means that no-one can tell you when an area is to be upgraded, until the day you can actually order 50Mbit

KillswitchEdge · 03-02-2009, 13:18

Just out of curiosity, why exactly is the setup fee Ã‚Â£80? What makes this setup any different to any other setup?

Oh and if anyone knows if/when it'll be available in Burnley please gimme a shout

chamelion · 03-02-2009, 13:21

what, did you really think they'd give you a "free" Ã‚Â£50 wireless N router?