Typical of VM services

[iTekweni]

I complained to the ISPA and Virgin were quick on the phone to find out what my problem is to which I replied that my speed is no where near what I pay for and I have a DNS issue a couple of tests were made and a problem was seen but they wanted me to connect direct to the modem unfortunately this could not be done at the time and arrangements were made for a return call today at 10:00 hrs well it is now 12:05hrs and still waiting I even went out and bought a long patch cable so that we could try and solve the problem once and for all.

I have carried out test such as in safe mode with networking and normal and my speed does not go above 3.8Mbps and if I run wireless through the router my speed drops down to 2.1 Mbps and this was done on thinkbroadband.com recommeneded by the service team.
Date Downstream Upstream IP Address Connection
27/12/08 12:07 3391.65 Kbps 720.70 Kbps xxx.xxx.xxx.xxx cable modem normal
27/12/08 09:51 3572.26 Kbps 715.86 Kbps xxx.xxx.xxx.xxx cable safe mode with networking
26/12/08 21:27 2054.15 Kbps 715.85 Kbps xx.x.xx.xx wireless router
26/12/08 21:22 3896.04 Kbps 719.04 Kbps xxx.xxx.xxx.xxx cable modem normal
26/12/08 21:12 3790.87 Kbps 719.10 Kbps xxx.xxx.xxx.xxx cable modem safemode
26/12/08 21:06 3920.67 Kbps 717.21 Kbps xxx.xxx.xxx.xxx cable modem normal
26/12/08 16:43 2025.76 Kbps 716.09 Kbps xx.xx.xx.xx wireless router normal
26/12/08 15:41 2304.23 Kbps 718.47 Kbps xx.xx.xx.xx wireless router safe mode

as one can see my speeds are crap and I just hope the service departments comes back to me this weekend other wise another email to the ISPA.

[General Maximus]

how bizarre, maybe it is something to do with your powel levels on the modem because you are getting your max upload speed no problemo. I am sure one of the tech dudes (here) can help you out. Read this and check your stats and post the info below in anticipation of a tech dude asking.

http://www.cableforum.co.uk/board/12...al-levels.html

[iTekweni]

thanks for the quick reply here are my download levels

Downstream Lock : Locked
Downstream Channel Id : 35
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 8.1 dBmV
Downstream SNR : 37.4 dB

hope this will help

[Noggo]

To quote Parky from earlier today:

Originally Posted by parky

Yes there are still issues in Warrington, but VM seem be totally uninterested.

I'm assuming as Warrington now has 50Meg on the newly installed DOCSIS 3 hardware, you'll probably find all your speed issues go away when 20Meg moves to new hardware using DOCSIS 2. This should be next year sometime, exactly at what stage next year I don’t know.

[jkenney]

Originally Posted by Noggo

To quote Parky from earlier today:


I'm assuming as Warrington now has 50Meg on the newly installed DOCSIS 3 hardware, you'll probably find all your speed issues go away when 20Meg moves to new hardware using DOCSIS 2. This should be next year sometime, exactly at what stage next year I don’t know.

what a joke. if i decided to stop paying my bill until 'next year sometime', i'm sure virgin would have something to say about it.

[broadbandbug]

Originally Posted by Noggo

To quote Parky from earlier today:


I'm assuming as Warrington now has 50Meg on the newly installed DOCSIS 3 hardware, you'll probably find all your speed issues go away when 20Meg moves to new hardware using DOCSIS 2. This should be next year sometime, exactly at what stage next year I don’t know.

Warrington 20Mb/s Modems have already migrated across!

[Ignitionnet]

Originally Posted by iTekweni

thanks for the quick reply here are my download levels

Downstream Lock : Locked
Downstream Channel Id : 35
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 8.1 dBmV
Downstream SNR : 37.4 dB

hope this will help

I actually suspect that you're on the DOCSIS 3 platform right now - 314.75MHz has never been used on either ntl, TW or the ex-CWC ntl network as a downstream frequency, those being 402.75MHz on original ntl, 586.75MHz on ex-CWC, such as Warrington, and 331MHz on ex-Telewest. You're 2 channels below the standard Telewest frequency taking into account the offset difference between ntl and Telewest, ntl using IRC and Telewest HRC.

This is a DOCSIS 3 downstream, I'm 95% sure of it, so you need a tech as this downstream has no business being congested and isn't, your speeds are pants whatever the time of day.

Originally Posted by iTekweni

thanks for the quick reply here are my download levels

Downstream Lock : Locked
Downstream Channel Id : 35
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 8.1 dBmV
Downstream SNR : 37.4 dB

hope this will help

Is that Downstream frequency correct as I have never seen that figure before, it is usually 330750000hz, could you check it again and post back the results.

[Ignitionnet]

Originally Posted by whydoIneedatech

Is that Downstream frequency correct as I have never seen that figure before, it is usually 330750000hz, could you check it again and post back the results.

That's a DOCSIS 3 downstream WDINAT. OP is in Warrington and on 20Mbit so migrated to the 10k. 314.75MHz is exactly 2 channels below the standard.

Originally Posted by Broadbandings

That's a DOCSIS 3 downstream WDINAT. OP is in Warrington and on 20Mbit so migrated to the 10k.

Thanks mate, its a new on me but no surprise on a EX-NTL connection.

[Noggo]

Originally Posted by broadbandbug

Warrington 20Mb/s Modems have already migrated across!

My Bad!!

I thought that the migration of 20M and 10M was going to be done at a later date and not at the time that 50M was rolled out in an area.

[Ignitionnet]

Originally Posted by whydoIneedatech

Thanks mate, its a new on me but no surprise on a EX-NTL connection.

It's ok I know you're in tech support and an employee so would be the last to know

Originally Posted by Broadbandings

It's ok I know you're in tech support and an employee so would be the last to know

But not an NTL tech so less likely to know their frequencies, plus the are not many trained up for 50Mb calls yet.

[Noggo]

I thought the migration of 20M to the new DOCSIS 3 hardware was meant to cure all the download speed issues?
Approx. 4Mb/s isn't cured in by book

[Ignitionnet]

Originally Posted by whydoIneedatech

But not an NTL tech so less likely to know their frequencies, plus the are not many trained up for 50Mb calls yet.

It was more a reference to tech support usually being the last to know these things thanks to the always excellent level of internal communications