No web access. - Page 2

Raistlin · 20-12-2008, 17:18

Try this:

Code:

nslookup www.google.co.uk

---------- Post added at 17:18 ---------- Previous post was at 17:15 ----------

I'll bet that fails.

Once it has go to your network connections dialogue, and look uner the 'properties' of the TCP/IP component - have a look and see what it says for DNS Servers.

moaningmags · 20-12-2008, 17:26

Quote:

Originally Posted by Rob M

Try this:

Code:

nslookup www.google.co.uk

---------- Post added at 17:18 ---------- Previous post was at 17:15 ----------

I'll bet that fails.

Once it has go to your network connections dialogue, and look uner the 'properties' of the TCP/IP component - have a look and see what it says for DNS Servers.

He has ip and DNS set to automatic.

Try going to start, run, type services.msc, ok it.
You'll get huge list, look for DNS Client.
Double click it make sure start up type is automatic and that the service has started.

idi banashapan · 20-12-2008, 17:26

although the device is listed as working properly, removing it and readding it can fix a whole range of issues and reset some settings to default, meaning you basically start with a blank canvas on the device.

ravel · 20-12-2008, 18:04

Quote:

Originally Posted by Rob M

Try this:

Code:

nslookup www.google.co.uk

---------- Post added at 17:18 ---------- Previous post was at 17:15 ----------

I'll bet that fails.

Once it has go to your network connections dialogue, and look uner the 'properties' of the TCP/IP component - have a look and see what it says for DNS Servers.

Yes it came up with "No response from server"

The TCP is dotted in append primary specific.........
Append parent.......is ticked

ravel. going for my dinner now be back later thanks.

---------- Post added at 17:47 ---------- Previous post was at 17:32 ----------

Quote:

Originally Posted by Bender

although the device is listed as working properly, removing it and readding it can fix a whole range of issues and reset some settings to default, meaning you basically start with a blank canvas on the device.

Thanks m8 wasn't doubting you, and will still try it
ravel

---------- Post added at 17:53 ---------- Previous post was at 17:47 ----------

Quote:

Originally Posted by moaningmags

He has ip and DNS set to automatic.

Try going to start, run, type services.msc, ok it.
You'll get huge list, look for DNS Client.
Double click it make sure start up type is automatic and that the service has started.

Done that "Status" Started "Startup type" Automatic

ravel

---------- Post added at 18:04 ---------- Previous post was at 17:53 ----------

Quote:

Originally Posted by Bender

remove the network device from device manager, then rescan and let the machine readd the device.

---------- Post added at 16:31 ---------- Previous post was at 16:31 ----------

i presume you are using the correct ethernet cable type to connect directly to the modem?

Hi Bender do I select "uninstall" in the sub menu, and where do I scan to replace the file again please.

ravel

idi banashapan · 20-12-2008, 18:12

right click on My Computer
Select Manage
Select Device Manager on the left list (under system tools)
on the right, expand Network Adapters
Right click on the network device being used for your Internet connection and select Uninstall
Once removed, go to Action
Select Scan For Hardware Changes
This will reinstall the device

ravel · 20-12-2008, 18:46

Thanks Bender I just wanted to make sure, and the job was easy, got rid of the existing one then it scanned and reinstalled it, but this stubborn problem refuses to go away, still the same I'm afraid.

ravel.

idi banashapan · 20-12-2008, 18:58

with a windows XP disc inserted in the drive, go to Start > Run and type 'sfc /scannow' without quotations. This will scan and replace any core system files windows thinks may be corrupt. don't worry about your SP version as this will be retained provided the SP install files are on the machine

ravel · 20-12-2008, 19:24

Thanks for that and I wanted to know bit more about sfc and went to this site

Code:

http://www.updatexp.com/scannow-sfc.html

must admit some of the stuff worried me incase I cause more problems.

Oh and btw my own PC runs XP Pro and this laptop has the home version, will my disc still do the job?

ravel

idi banashapan · 20-12-2008, 19:48

good question. off the top of my head, I don't know. never tried it, but google will tell you!!

You could also run 'chkdsk /f' and reboot.

start with the basics and work up. you've eliminated the modem / router and the cable. might still be the device though. more than likely just a dodgy file or setting. just a case of eliminating those one by one.

Raistlin · 20-12-2008, 20:02

IP and DNS might be set to Automatic, but I've not seen any evidence that he's actually got any set yet

Do me a favour (just to satisfy my curiosity):

Start > Control Panel > Network Connections
Right-click on your network adaptor
Select 'Status', then the 'Support' tab, then 'Details'

What do you have listed as the DNS servers?

ravel · 20-12-2008, 21:36

Quote:

Originally Posted by Bender

good question. off the top of my head, I don't know. never tried it, but google will tell you!!

You could also run 'chkdsk /f' and reboot.

start with the basics and work up. you've eliminated the modem / router and the cable. might still be the device though. more than likely just a dodgy file or setting. just a case of eliminating those one by one.

Rather than take any possible risk with my brothers laptop I ran sfc without a disk hoping it would at least alert me of any required action.

It ran the full long duration test and at the end of the progress bar the applet just went of the screen with no message, and I'm hoping that means it found nothing out of place.

ravel

---------- Post added at 21:36 ---------- Previous post was at 21:27 ----------

Quote:

Originally Posted by Rob M

IP and DNS might be set to Automatic, but I've not seen any evidence that he's actually got any set yet

Do me a favour (just to satisfy my curiosity):

Start > Control Panel > Network Connections
Right-click on your network adaptor
Select 'Status', then the 'Support' tab, then 'Details'

What do you have listed as the DNS servers?

Hello Rob M I have checked what you asked, and there were two lines of DNS
First 194.168.4. ... and second 194.168.8. ...

ravel

idi banashapan · 21-12-2008, 00:05

sfc /scannow will need the disc as it needs the i386 folder to restore original files. you'll do no harm.

ravel · 21-12-2008, 11:30

Quote:

Originally Posted by Bender

sfc /scannow will need the disc as it needs the i386 folder to restore original files. you'll do no harm.

Thanks again Bender I will have a go after lunch, and actually with all the test info from you guys which I 've carried out there can't be much left to try so maybe sfc /scannow will do the trick.

Regards ravel.

ravel · 21-12-2008, 21:13

Firstly at the end of this, what has been for me highly informative and useful thread, I would like to thank all the forum members involved, but especialy Bender who gave me the the solution to my four day problem.

I ran the sfc with Windows XP Pro disc, and after rebooting there was a message at top screen which had never been there before saying "Please Wait".

When the boot was complete I experienced that magic moment when the out side internet world came into my brothers laptop, many thanks for your help Bender.

Best Regards ravel.

moaningmags · 21-12-2008, 21:18

Very glad to hear you're sorted and very well done to Bender for the solution.