Finally realised VM are garbage

[peterjohno]

Very rarely post here,but just had to inform you of my position.
Been with VM for 3 years and have had 20mb since it came out. Since the STM got implemented i have been having issues on and off, resulting in the last 2/3 months getting less than 2 mb at any time of the day. Finally rang up to find out what was going on. Got the usual indian call centers who ran checks , nothing wrong with my system. an speedtest, getting 16/19 meb. Downloaded game files from blueyonder and still less than 2 mb. Now i dont use my pc during the day as im at wok,so i mainly use it at night,after 9 !! . Rang Vm to say i want out, i get the usual ,well whys that ?? Because my download speed is awful. Ok they say , well can i get an ex field engineer to contact you to run more in depth tests. Yes no problem. In the meantime get another call from VM to ask why im leaving,again ,i say download speeds. He says is it because of STM ? yes i said. Ok then ,your disconnection date is *****. Now this guy rings me and askes me to do these speed tests and says, yes you are being shaped,but cant understand why im getting crap speeds after the 9pm mark. He then says the ubr is oversubscribed and will be getting an update in the week. Right ok,well can i have a refund for the last two months of terrible speed. So he gives me 36 pound refund at half price. Now my issue is , even if they get this ubr ''issue'' sorted,im still going to be paying 37 pound for 20 mb, and as soon as i download 1 film or any file that takes me over 3 gig,then im capped for 5 hours at supposedly 5 meg.
Unless i do it after 9 !!. I have finally realised that paying that much money for a service that doesnt run right dosent make sense. I can get up to 16 mb from sky for 10 pound with no usage limits . Coupled with 10 pound for a bt phone line ,that 20 quid for a service that does exactly what it says on the tin. Its took a while , but ive finally realised that VM are having our pants off !!!!

[Gary L]

These low speeds and STM when you shouldn't be are more widespread than they should be. it's not good enough saying that to wait until they roll out the 50MB and see if that helps anything.

If a UBR is oversubscribed then they are selling a product knowingly that it cannot perform because of this.

If a person is being STMd because of a fault then again they are selling a product that they knowingly is not as per contract.

[AndyCambs]

I can get up to 16 mb from sky

Up to of course being the important operative words.

Check you postcode here to check for rough estimate of the speed you will be get

www.samknows.com

[Storm1964]

Originally Posted by peterjohno

Very rarely post here,but just had to inform you of my position.
Been with VM for 3 years and have had 20mb since it came out. Since the STM got implemented i have been having issues on and off, resulting in the last 2/3 months getting less than 2 mb at any time of the day. Finally rang up to find out what was going on. Got the usual indian call centers who ran checks , nothing wrong with my system. an speedtest, getting 16/19 meb. Downloaded game files from blueyonder and still less than 2 mb. Now i dont use my pc during the day as im at wok,so i mainly use it at night,after 9 !! . Rang Vm to say i want out, i get the usual ,well whys that ?? Because my download speed is awful. Ok they say , well can i get an ex field engineer to contact you to run more in depth tests. Yes no problem. In the meantime get another call from VM to ask why im leaving,again ,i say download speeds. He says is it because of STM ? yes i said. Ok then ,your disconnection date is *****. Now this guy rings me and askes me to do these speed tests and says, yes you are being shaped,but cant understand why im getting crap speeds after the 9pm mark. He then says the ubr is oversubscribed and will be getting an update in the week. Right ok,well can i have a refund for the last two months of terrible speed. So he gives me 36 pound refund at half price. Now my issue is , even if they get this ubr ''issue'' sorted,im still going to be paying 37 pound for 20 mb, and as soon as i download 1 film or any file that takes me over 3 gig,then im capped for 5 hours at supposedly 5 meg.
Unless i do it after 9 !!. I have finally realised that paying that much money for a service that doesnt run right dosent make sense. I can get up to 16 mb from sky for 10 pound with no usage limits . Coupled with 10 pound for a bt phone line ,that 20 quid for a service that does exactly what it says on the tin. Its took a while , but ive finally realised that VM are having our pants off !!!!

Agree with the above,ive been with ntl/vm for 7 years now i dont download only play online games for 2-3 hours 3 nights aweek,payin for 20mb and getting 2-5 from 9pm to 12,
currantly talking to o2 and be* broadband seem to be allot cheaper to
its a pain to have to move but im not prepared to pay for somthing im not getting

[Pog66]

Sky do employ traffic management - they call it DLM - so just be wary before moving (and yes it is buried within the vague FUP and not advertised in flashing lights on the Sky webpage)

Check out Sky forums on Skyuser.co.uk or thinkbroadband.com to get a view on what you can expect. As mentioned unless you live next door to the exchange you are unlikely to get full 16Mb - Sam knows!!

btw, I am ex Sky broadband - but no grudges to bear. I was 4 miles from exchange so was limited to what bandwidth I could get thru ADSL

[D.Casey]

Originally Posted by Pog66

btw, I am ex Sky broadband - but no grudges to bear. I was 4 miles from exchange so was limited to what bandwidth I could get thru ADSL

What was your speeds like living that far from the exchange? pretty bad at peak times id imagine?

[southwell]

I got 14.5mb from 1.5 miles away with Sky. I'd only get 8 from my current home on ADSL but VM have been good so far.

[D.Casey]

Originally Posted by southwell

I got 14.5mb from 1.5 miles away with Sky. I'd only get 8 from my current home on ADSL but VM have been good so far.

For that distance I think thats really good, friends living 2miles from their exchange struggle to get 2mb at peak times.
I guess it depends how populated your area is more than actual distance from the exchange?

[Magilla]

Originally Posted by Gary L

If a UBR is oversubscribed then they are selling a product knowingly that it cannot perform because of this.

Agreed, very shoddy practice.

[southwell]

Originally Posted by D.Casey

For that distance I think thats really good, friends living 2miles from their exchange struggle to get 2mb at peak times.
I guess it depends how populated your area is more than actual distance from the exchange?

And how straight the cables are run to the exchange. That distance is only by the road, not cable runs i believe. I wouldn't like to risk downgrading from a cable connection to ADSL unless i wasn't happy with my service, of course.

[Nilrem]

Originally Posted by southwell

And how straight the cables are run to the exchange. That distance is only by the road, not cable runs i believe. I wouldn't like to risk downgrading from a cable connection to ADSL unless i wasn't happy with my service, of course.

Yup, the route the cabling takes for phone lines can be very indirect depending on how and when they were laid compared to the house being connected, and the exchange's age (there is no guarantee you'll even be connected to the nearest current exchange from what i've heard).

[Pog66]

Originally Posted by D.Casey

What was your speeds like living that far from the exchange? pretty bad at peak times id imagine?

Initially I was getting about 1.8 meg but after they introduced DLM (because of the high noise speeds on my line) it went down to 0.8 on an average evening.

Sky only use Traffic management on the lower tiers there max package as not FUP or traffic management

[watzizname]

Originally Posted by darthlinux

Sky only use Traffic management on the lower tiers there max package as not FUP or traffic management

Yeah, i'm pretty sure i remember reading on this very board, that they'd removed it.