Recordings not being deleted...

steveqpr · 02-10-2008, 17:17

Hi Guys,

I've attampted a search but can't find much information to help me so am resorting to a post I'm afraid (I try my best to be a silent forum member

)...

The 'problem' that I'm experiencing lies in the title of my post really, after viewing recorded programmes I delete them (cofirming the delete) and when the V+ Box is turned off and on (usually overnight) they magically reappear unfortunately. Having contacted Virgin Customer Services they offered me a reboot but am loathed to do this at present as I have a plethora of programmes waiting to be viewed.

The question? Has anyone else experienced this and come across a solution that negates the option of a reboot or indeed have any suggestions that might solve the problem?

Thanks in advance for any responses/suggestions

Steve

spiderplant · 02-10-2008, 20:08

You might be turning it off before it has written the deletion to the disc. (This 'feature' sometimes lets you recover recordings that you've accidentally deleted). Try not turning it off so soon after deleting. Putting it into standby first might also help.

If they really are undeletable, then a reformat is the only solution. You can do it yourself once you've watched the recordings - see the link in my sig.

steveqpr · 02-10-2008, 20:31

Many thanks for the response Spiderplant, I'll give it a go - ironically I found a link to your sig when I did my initial search so will use it should I need to format the drive - Thanks once again

Vasco · 08-11-2008, 21:58

Mine has been doing this too, but I didn't want to format so I have just put up with it. But just this week they have vanished, so I think this has been fixed. Now for the recovered content items...

MikeD · 09-11-2008, 11:31

Yes, ditto. It has only started occurring since I became concerned about my electric bills and took to turning the mains supply off. The problem is "standby mode" is a bit of nonsense! The Scientific Atlanta Explorer 8300DVB (V+ box) normally consumes 28W. In "standby" it still uses 27W !!!
I guess I watch about 4 hrs a day - so the rest of the time it wastes 540W a day. By my calculation, thats 197.1 KWHrs a year ... and that is significant.

higgsfield · 11-11-2008, 14:36

540W a day? Woof!

**Mick** · 30-11-2008, 14:54

Is this a known issue with the V+ box? Because I am having same issues - deleted content comes back after being turned on at the mains, like others I turn my V+ box off when its not in use, to save money as well as the environment I also find it ridiculous how illuminating a box gets when its turned off on to standby.

wwe · 30-11-2008, 15:26

im having this problem as well i recored 2 episodes of south park about 3 or 4 weeks ago and later on there back and i keep deleteing them and they will not go every orther program ive recored and when i finish with it i delete it and it goes and does't come back but that one does

Stephen · 30-11-2008, 22:47

It seems to be a problem with the database record on the box becoming corrupted, I have now had my V+ for over 2 years and have had to do a format of the hard drive 3 times due to old recordings reappearing, and also today it majorly screwed up.

The recording light came on even though nothing was actually being recorded and the box froze, so I reset as the box didn't respond. Upon restarting everything I recorded in the last 2 weeks was gone and there were 3 recovered content items which didn't actually work. However I then formated and attempted to record a couple of things this afternoon and when trying to play them back they kept skipping and jumping. So angry!!

So I think the hard drive might be totally knackered! I did make 3 calls to faults but apparently their systems were down(India) gave up in the end.

wwe · 30-11-2008, 23:15

so really do we just have 2 put up with it

Stephen · 01-12-2008, 00:11

Well I wouldn't say put up with it, but they have tried to fix the problem and after the last big update mine was ok for a while, but the last little software update I recieved as a test seems to have made the problem a lot worse, unless it really is just my hard drive failing.

higgsfield · 01-12-2008, 09:28

FYI

I found that if you delete a scheduled recording before it completes, using the V+ recordings list, then the problem arises. Whereas if you delete it from the scheduled recordings menu, it disappears from the box properly.

MikeD · 01-12-2008, 10:16

Reverting to the deletion (or not) of normal programs - I have been experimenting with trying to determine how long the V+ box needs to stay powered up (following a deletion) to actually complete it. Sadly, I have not resolved this yet. It would help a lot if I could find a detailled description anywhere of the V+ operating system. Has anyone found such a thing?

Stephen · 01-12-2008, 16:31

Well I have a fault tech coming on Wednesday to have a look and hopefully replace the V+ with a new one.

I still have the older silver Telewest TV Drive so will probably get it replaced with the Black V+, I know they are the same box but I prefer the silver one

madnutter0102 · 08-12-2008, 21:55

as i couldnt find any other thread that made sense 2 my problem i hope im ok with postin it here.

im tryin 2 record somethin next sunday @ 4pm but its sayin that i've already got 2 recordings set which is not true, there r no other programmes set 2 record so could someone tell me why this could b happenin.

would a reboot fix it ?

thx.