Slow connection - Page 2

Ciaran · 06-11-2008, 23:21

Just said that there wasnt any issues within Belfast although there was a UBR upgrade last week, this was when my problems started.

Chewits · 07-11-2008, 00:04

UBR upgrade? Are they looking into it or what?

Here is traceroute to bbc.net.uk just ran there now;

1 192.168.1.1 (192.168.1.1) 5.354 ms 1.426 ms 1.238 ms
2 10.143.84.1 (10.143.84.1) 9.019 ms 67.917 ms 16.502 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 32.730 ms 29.138 ms 40.430 ms
4 blfs-t2core-a-ge-wan93.network.virginmedia.net (195.182.181.1) 77.884 ms 157.695 ms 37.017 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 103.830 ms 76.748 ms 78.704 ms
6 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 71.595 ms 71.267 ms 88.757 ms
7 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 82.358 ms 90.371 ms 97.889 ms
8 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 24.008 ms 43.931 ms 25.471 ms
9 212.58.238.129 (212.58.238.129) 83.075 ms 75.661 ms 84.553 ms
10 212.58.239.58 (212.58.239.58) 95.089 ms 76.535 ms 77.650 ms
11 * * *
12 * * *
13 * * *
etc

This really sucks. Pay for 10meg and I am barely getting 2 meg. But the thing that annoys me is the poor routing I am recieving, nevermind the download speeds. Ideas people?

Ciaran · 07-11-2008, 00:21

Nope they arent looking into anything the UBR upgrade was sucessful my ping times have also jumped up atlhough on newsgroups I can download at the full 20Mbit

Storm1964 · 07-11-2008, 15:43

not sure on all the tech stuff:-) but im located in newtownabbey and have been on with tech support,have noticed slowdowns over past few weeks,then from monday it has not improved .
im a gamer so im baseing my speed on the pings i recieve from my usall servers which would normally be around 25 now its 90-110 lag lag wow.
iv been sent a new modim but no differance there,few lads from belfast online in servers getting same problem,which makes me think its a service problem
any advice would be welcome.

Ciaran · 07-11-2008, 19:24

To be honest Storm I think they are over subscribed, my brother is in the same property as myself and his connection on 10Mbit is very slow. From 2pm to 12am he is throttled for no reason he doesnt download much he just uses it for playing Counter Strike and a few other online games, usually ping time to these servers are 25-30 now then are 70-100. He spoke to VM and they said that there is no issues within the network.

Storm1964 · 07-11-2008, 22:36

Yes would agrre with that, went on 1 am and my ping was back to normal im on 20mb,techs say alls well with there end and cant help,
this pritty much sucks

Chewits · 07-11-2008, 23:33

That is complete utter rubbish. One of their nodes has to have problems at peak times. I rarely use my connection now, workin mon-fri 9-5, pay for a 10meg connection, come home to use it, and its utter crap, with horrible pings.

Once again, the connection is utter crap tonight. For online gaming, it is completely useless.

CIS · 08-11-2008, 01:28

Simple fact is lads, your UBR is over subscribed. I called support a few times and no one told me the truth, one time I got through to a UK support rep that was decent and he told me the truth. My local UBR was maxing out at 120% sometimes and this meant I would be lucky to stream a youtube video.

All today and everyday from the 20mb upgrades went live in Liverpool at the times of 3pm to 12am my 20mb is worthless, downloading at less than 1mb and not able to stream most small compressed things and now as I sit here at 12:25 I’m able to download at 1.9 – 2.1 mb without a problem. The network is packed, the pings are bad and they are over selling their product. Get on the damn phones and demand a better service.

I won’t be letting up until I can download at 1.9 – 2.1 at anytime I wish, for this is what I’m paying for.

g0mit · 08-11-2008, 12:33

I phoned support they told me ubr 21 live is over subscribed and should be upgraded

08-11-2008, 20:29

Quote:

Originally Posted by g0mit

I phoned support they told me ubr 21 live is over subscribed and should be upgraded

Someone been telling porkies then, as that used to be part of uBR09 Live and just been resegmented to give more capacity and more cards. The is no new upgrade scheduled.

You will be in L10 as well.

g0mit · 08-11-2008, 20:50

Hi whydoIneedatech I am in L18 and on ubr21live card 7 and was told that was the fault

08-11-2008, 20:55

Quote:

Originally Posted by g0mit

Hi whydoIneedatech I am in L18 and on ubr21live card 7 and was told that was the fault

Now that is strange because I am on uBR21Live in L10 so they have been busy changing names.

If you are in South Liverpool then I am not surprised if you are waiting for an upgrade.

Firebird_UK · 08-11-2008, 20:57

I voted with my wallet.

I've become so disappointed with Virgin Media and their Mumbai muppets over the last year or so. On the L package I should be getting 10Mb, but performance tests consistently only show around 1.6Mb.

So this week I told them to put me back to the basic 2Mb service as that's all that I think they can competently deliver. I did give then the option of sending an engineer to demonstrate their service running at 10Mb, but they declined and were happier to downgrade me.

Have I noticed any difference? No.

Like all Telcos VM are over selling what they can deliver. It's a shame users don't club together in a class action against these companies for not delivering what they sell. Ferrari would soon be in court if they sold a sports car they claimed would do 200mph that turned out to have trouble getting to 40mph! That's what VM (and the others) are getting away with though.

Nuff said, I'm off to enjoy my 2Mb - 'cos it's just as fast as the 10, or 20Mb packages I reckon!

g0mit · 08-11-2008, 20:59

Yes South Liverpool I was on ubr 2 about 2 months ago
george

08-11-2008, 21:02

Quote:

Originally Posted by g0mit

Yes South Liverpool I was on ubr 2 about 2 months ago
george

You will probably still be on their but they have renamed it and that will lead to confusion.