@ blueyonder down again - Page 2

23-10-2008, 23:28

Quote:

Originally Posted by Deank

i have checked on the VM service status and this problem with blueyonder is nationwide i came on CF to see if anybody else is having issues or if its been fixed.
to be honest im not prepared to ring up CS as im sick to death of speaking to a call centre in india where nobody can understand a word of english and the technical knowledge is poor .but thats a different issue so we wont start on that one as i said earlier thanks a lot for your help very much apprechiated

The are 3 UK call Centres, Swansea, Liverpool and Airdrie for Technical Support, ring during the day if possible.

Turkey Machine · 23-10-2008, 23:30

If you ring Tech Support or Quickstart, can you request to be transferred to a UK call centre?

23-10-2008, 23:32

Quote:

Originally Posted by Turkey Machine

If you ring Tech Support or Quickstart, can you request to be transferred to a UK call centre?

Best through Customer Relations.

Turkey Machine · 23-10-2008, 23:34

I don't understand, can you elaborate? Everytime I've rung up, I've been put through to an Indian call centre, and I have trouble understanding what they're saying 50% of the time. I don't with UK call centres (different services).

EDIT: Apologies for de-railing the thread.

books · 24-10-2008, 11:01

Was it just your emails down? I lost the entire internet yesterday. Not sure how long for because after 2 hours I had to give up and go to a friends house to use his internet. I tried calling them and it took over an hour to get through to them because their line was blocked with a high volume of calls. When I got through she said there was some kind of nationwide fault.

vj531 · 24-10-2008, 15:35

I have email problems still after 72 hours! Some test emails are not hitting my blueyonder pop box. But my old Nildram account is still receiving same test emails. I have missing emails as well now as the senders have confirmed by phone they sent them but they have not arrived.

This is very poor who does one contact to get the quickest response?

moaningmags · 24-10-2008, 15:44

A post in the e-mail support newsgroups

"I have been advised that most of the backlog is now cleared and should be
completely resolved by this evening."

jls · 25-10-2008, 11:36

still the same problems.switched on this am ,emails from yesterday waiting.ones sent to me this am are not getting through.it looks as though thre is something slowing the system down,but some emails have vanished totally.

Deank · 25-10-2008, 20:26

Quote:

Originally Posted by jls

still the same problems.switched on this am ,emails from yesterday waiting.ones sent to me this am are not getting through.it looks as though thre is something slowing the system down,but some emails have vanished totally.

im having the exact same problem still now