Definitely something going on here.

[broadbandbug]

Originally Posted by Gary L

They are throttling out of hours.

Hi Jillian,

It would appear you have been STM'd outside of the monitoring period, I have raised this up to be investigated for you and requested that you be moved back to the correct service as soon as possible. The reference for this issue is F000808194.

this is happening all too often now and shouldn't be going on. the times of STM are set and shouldn't be activated before the start time.
you wouldn't get off peak and peak times going wrong on your phone calls, so why is STM any different. is it because it's not activated by a person downloading over their limit, but activated randomly when it's needed on an overloaded UBR?
yes.

The strange thing about this is that support are saying that they can remove the STM from the persons connection. where before they said that if you are STMd they have no way of removing it!
so looks like if you are STMd incorrectly they are able to remove it when you phone them up. and I bet they say they have no way of doing it.

There is a bug in the Cisco IOS that causes a small % of out of window triggers of STM.
It is fixed in 12.3.23 version of code which as I understand it VM are planning to deploy ASAP.

[Ignitionnet]

Hi Zenith.

Congratulations to Virgin Media on becoming the top match on google for 'Subscriber Traffic Management' firstly. Yep above the Cisco page on the feature which is sandwiched between Virgin's own page and the abcde page about Virgin's implementation. Great achievement for the 'truly unlimited' service with no fair use policy.

http://www.google.co.uk/search?q=sub...fic+management

I have a suggestion on how to resolve all these issues.

3 steps:

enable
configure terminal
no cable qos enforce-rule <name of rule>

Repeat for all rules.

Bingo, no more out of hours, or indeed in hours STM.

---------- Post added at 15:20 ---------- Previous post was at 15:18 ----------

Originally Posted by Gary L

is it because it's not activated by a person downloading over their limit, but activated randomly when it's needed on an overloaded UBR?
yes.

It would be nice if it were only activated when needed on an overloaded uBR.

[Gary L]

Originally Posted by broadbandbug

There is a bug in the Cisco IOS that causes a small % of out of window triggers of STM.
It is fixed in 12.3.23 version of code which as I understand it VM are planning to deploy ASAP.

So does everyone get refunds for the now confirmed bug?

---------- Post added at 15:35 ---------- Previous post was at 15:32 ----------

Originally Posted by Broadbandings

It would be nice if it were only activated when needed on an overloaded uBR.

<creak>
Yep
</creak>

[broadbandbug]

Originally Posted by Gary L

So does everyone get refunds for the now confirmed bug?

---------- Post added at 15:35 ---------- Previous post was at 15:32 ----------



<creak>
Yep
</creak>

Only if you can prove that you were STM'd out of window

[Jonathan90]

http://www.speedtest.bbmax.co.uk/res...4685&v=5238968

http://www.speedtest.bbmax.co.uk/res...4741&v=5238971

http://www.speedtest.bbmax.co.uk/res...4781&v=5238975

Look familiar peoples?

Capped again.

Woohoo according to http://www.virginmedia.com/help/traffic-management.php

10mb customers can download 2.4gb and basically upload as much as you want as there is no upload threshhold.

plus i cannot even download 2.4 gb in 20 minutes so wtf? this ain't no bug can't be they have secret stm in place lol which they aren't telling us about.

[moaningmags]

Call and ask if you're being managed, no-one here can fix it, we can all speculate but until you check with VM, speculation is all it is.

[kpanchev]

Originally Posted by Jonathan90

http://www.speedtest.bbmax.co.uk/res...4685&v=5238968

http://www.speedtest.bbmax.co.uk/res...4741&v=5238971

http://www.speedtest.bbmax.co.uk/res...4781&v=5238975

Look familiar peoples?

Capped again.

Woohoo according to http://www.virginmedia.com/help/traffic-management.php

10mb customers can download 2.4gb and basically upload as much as you want as there is no upload threshhold.

plus i cannot even download 2.4 gb in 20 minutes so wtf? this ain't no bug can't be they have secret stm in place lol which they aren't telling us about.

As far as I can see, the tests show 11:30, so from 10:00 to 11:30 you have one and a half hour, through simple calculations on a 10 mbit connection you can download roughly 4.4 gbytes for an hour. Why do you think you should not be STMed? Any records of how much have been downloaded? And, by the way, MIND YOUR LANGUAGE! Thank you.

[Toto]

Originally Posted by kpanchev

MIND YOUR LANGUAGE! Thank you.

So re-quoting it helps how?

[Jonathan90]

Their time is wrong m8 look at what time i posted here.