Does VM care about existing customers

[da_vone]

i just had a look at my bill and it seems that i am paying £18 for 2mb internet whereas i had a quick browse on the VM site and found that new customers are getting 20mb for £10 pound for 6 months and then £20 after that.

i really want the 20mb but to add to insult "already with us"-then you can pay us £37 per month. Where is the incentive and its certainly not what the recorded VM telephone message is saying "we always try to give you the best service"

Now i dont mind paying an extra £2 more to get 20mb. does anyone here have the same sort of issue. what can i do?

Either pay for your service you get provided for you or call VM and take out a bundle as the services will get cheaper

Does VM care about existing customers

Nope - it's part of their New Customer Only policies

Originally Posted by da_vone

i just had a look at my bill and it seems that i am paying £18 for 2mb internet whereas i had a quick browse on the VM site and found that new customers are getting 20mb for £10 pound . ...

If it's any consolation - i've just downgraded from totally stable, trouble free 2 meg connection - to 10 meg????????? connection which is a lie and due to throttling (that never affected 2 meg) this evening was returning 'dial-up' modem speeds - i'll post the speeds later

So beleive me - you are getting better bb speed than 10 meg users and you should not 'down'grade

[chickendippers]

Of course STM applies to the 2Mb tier.

@da_vone: I recommend you phone up and negotiate a better deal. If you do some research and find out what it would cost you to switch to another provider and mention that you may consider switching they may be willing to do you a deal.

Originally Posted by chickendippers

Of course STM applies to the 2Mb tier.

I can state for fact that

1/ my 2 meg connection was many times faster (figures later) than tonights "10" meg connection - fact!

2/ my 2 meg connection has never, ever been as slow as my "10" meg connection - fact!

it's fair to assume then that contrary to your statement, 2 meg connections are not throttled at all - 'theoretically' maybe but certainly not in practise

---------- Post added at 22:32 ---------- Previous post was at 22:28 ----------

a speedtest from Virgin Media 10 megabit connection:

Mon, 6 Oct 2008 16:43:07 UTC
1st 128K took 4914 ms = 26673 Bytes/sec = approx 222 kbits/sec
2nd 128K took 2168 ms = 60458 Bytes/sec = approx 503 kbits/sec
3rd 128K took 2403 ms = 54545 Bytes/sec = approx 454 kbits/sec
4th 128K took 1154 ms = 113581 Bytes/sec = approx 945 kbits/sec

forgive my conversion to english but i make that:

0.2 megabits
0.5 megabits
0.4 megabits
0.9 megabits

my 2 meg connection was more than twice as fast as the best of those figures

It clear to see where VM are heading with '50' meg connection - totally downhill

[chickendippers]

Please don't confuse a technical issue that will be causing your current speed issue with Subscriber Traffic Management (http://www.virginmedia.com/help/traffic-management.php)

[Mick Fisher]

Does VM care about existing customers

They never have in the past so I can't see them starting now.

[nefu]

I think they do, whenever the deal I am on seems like poor value I call and negotiate a better one. If people are happy with their deal (which, after all, we all signed up to) Virgin can leave them on the existing rate.

[Arthurgray50@blu]

Simple answer is -NO, all VM care about is themself, and making money, they give out all these incentives, and take it back in other ways, if VM were a decent company, they would be challenging for everything going, better channels, instead of importing American crap, they never give customers a straight answer, at the present, we have HD channels coming out every week, and what does the CEO of VM, say, we don't need them, so that is saying something, they are going more for BB, and they have openly admitted this, we have to have a TV service that is top quality, but sadly it is not, when we had the cable installed on fibre optic, we were told by an engineer, that the cable could carry over 1000 channels, who do you believe.

[Kymmy]

You also have to remember that the £10 and then £20 only applies if you also take out the VM phoneline for £11

[Mick Fisher]

Originally Posted by nefu

I think they do, whenever the deal I am on seems like poor value I call and negotiate a better one. If people are happy with their deal (which, after all, we all signed up to) Virgin can leave them on the existing rate.

I have, in the past, negotiated or been offered 'deals' to compensate for poor service or to retain my custom. In actual fact these 'deals' have always either mysteriously stopped after a couple of months or just weren't applied at all.
They are really just a ploy to 'spin' you along to the next 'coming-soon' 'improvement' to the service designed to actually allow you to receive what you have been paying for all along.
Of course all these 'deals' are being subsidised by the regular customers who are not on deals and pay through the nose for what is, in quite a few instances, an inferior service.

[cook1984]

Just call them up, say you want to cancel, moan about the price, you can get ADSL for a tenner a month blah blah give me a discount. Everyone else does because otherwise they just squeeze loyal customers for all they are worth in the hope of them not caring enough to switch.

Tell them you want a free wireless modem while you're at it.

[arch101]

"care" is a strong word when it comes to large companys purely designed around making money

whilst we have (or are told we have) certain rights id hardly say that implies "caring"