Traffic management, let me get this straight?

[Stabhappy]

news://news.virginmedia.com:119/Bqazk.24454$Fa6.23568@newsfe25.ams2

Originally Posted by Broadbandings

That's a new one to me, modems generating IP traffic and causing STM to trigger. Do you have any examples of this, I'm interested?

---------- Post added at 14:28 ---------- Previous post was at 14:27 ----------



Still congested darth or STM'd?

congested but my main man has informed me my area will be upgraded in November so I have only had this problem for over a year, so didnt take them too long to fix it lol, I have stopped been angry about it now, all my faith has gone in VM

[jcardiff]

Originally Posted by mgc_bb

According to the link above, downloads are listed as uncapped (if you have no 5 hour throttle in place) between 9pm and 10am, does this really work out that way??

no, I have been stm'd around 7am on a fair few occasions, I only tend to download games on my xbox every now and then and generally overnight, kept being told it was my fault but on two seperate occassions I had it confirmed I was being stm'd around 7am.

I think it all depends on where you live

I have seen a few examples of people been STM'd outside of the hours set I think I was stm'd once outside of hours but my speeds are around 5mb in the evening and weekends anyways

[Magilla]

Originally Posted by mgc_bb

http://www.virginmedia.com/help/traffic-management.php


Hi everyone,

According to the link above, downloads are listed as uncapped (if you have no 5 hour throttle in place) between 9pm and 10am, does this really work out that way??

Not in my experience, My speed is usually pretty crap until someone flicks the magic switch at 12 midnight everday, when my speeds miraculously become what they should be.

However, since the upgrade speeds are so poor I have no chance of ever hitting the STM limit.

[ontheball]

Yeah tell me about it. 12.00 midnight and suddenly I got my bandwidth as well.

[Gary L]

Sometimes a con is just a con....

Originally Posted by Gary L

Sometimes a con is just a con....

I hate to admit this but in a way Gary I have to agree with some of your comments on stm (not all just some)

[Stuart]

Originally Posted by mgc_bb

http://www.virginmedia.com/help/traffic-management.php


Hi everyone,

According to the link above, downloads are listed as uncapped (if you have no 5 hour throttle in place) between 9pm and 10am, does this really work out that way??

Remember, VM define capping as a physical limit on what you can download. They ignore the speed you can download it. So, they would count a service that either stops your internet connection, or charges you a premium when you go above a certain limit. They do not count their own service which slows your connection, but does not actually stop it, or charge you extra for going over the cap.

I am not saying they are right, just stating how they define "capping".

[Gary L]

Originally Posted by darthlinux

I hate to admit this but in a way Gary I have to agree with some of your comments on stm (not all just some)

Me for prime minister then?

---------- Post added at 17:04 ---------- Previous post was at 16:53 ----------

So why don't they sell the product as uncapped as well as their favourite term unlimited? do they think that the word unlimited covers all?
it can't cover all because there's STM. which happens to cancel out the word unlimited, which there isn't a word that they use to describe it when selling their product. unless it comes under the word secret.

Originally Posted by Gary L

Me for prime minister then?

---------- Post added at 17:04 ---------- Previous post was at 16:53 ----------

So why don't they sell the product as uncapped as well as their favourite term unlimited? do they think that the word unlimited covers all?
it can't cover all because there's STM. which happens to cancel out the word unlimited, which there isn't a word that they use to describe it when selling their product. unless it comes under the word secret.

LOL

[cook1984]

I get traffic shaped for downloads that happen after 9pm. Until about 9.20 downloads seem to count. Today, for example, I was at 2.8GB until 9pm, started a download at 9.01 and went over the 3GB limit at 9.03 and my connection was throttled to death for five hours (still in effect).

Before someone says it, my clocks are right.

[jcardiff]

Originally Posted by cook1984

Before someone says it, my clocks are right.

that doesn't mean vm's are though does it

[nefu]

My service was throttled early today and when I called TS they stated that for heavy users STM could apply anytime. When I pointed out the times on the website http://allyours.virginmedia.com/html...t/traffic.html
the chap was adamant that "for users such as you they can be applied anytime", how do I find out the real policy?

[Sirius]

Originally Posted by nefu

My service was throttled early today and when I called TS they stated that for heavy users STM could apply anytime. When I pointed out the times on the website http://allyours.virginmedia.com/html...t/traffic.html
the chap was adamant that "for users such as you they can be applied anytime", how do I find out the real policy?

I find that distasteful that they said this to you.

for users such as you

That is disgusting and well below the belt

Even more shocking that they have ADMITTED to having a set of rules that they say they use, and a set of rules that they actually apply and goes against there terms and conditions .

So just to confirm what they say

Traffic management

We don't like traffic jams

At Virgin Media, we want all our customers to get the best service possible from their broadband. That means speedy downloads for all users - not just a few.

When someone is downloading and/or uploading a particularly large amount of information over a long period of time, it can slow down the broadband speed for other users who might just be checking their email or browsing online. So to make sure our service is fair for everybody, we sometimes moderate the speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount.

This makes sure that the service doesn't get blocked up with people using more than their fair share - which means a lot fewer traffic jams.

What traffic management policies are you applying to the heaviest users?

That depends on the broadband package you're signed up to. You can check out the detail by taking a look at our 'Updated traffic management policy' table below.

It's important to remember that these traffic management policies only apply when the speeds are likely to be affected by people using more than their fair share.

In fact, the policies only affect the top 5% of users on a daily basis - those whose usage of the service would affect other users if they weren't managed.

What do the updates to the traffic management policy mean?

To make sure all customers get the most from their connection, we automatically reduce the speed of the heaviest users at peak evening times - between 4pm and 9pm. In extreme cases, we'll now also reduce the speed between 10am and 3pm - something that'll have an impact on just 1% of our customers.

In short, our changes mean that fewer customers are expected to have their speeds managed on a daily basis. Take a look at the table below for more details.

Why do you have a traffic management policy?

We believe in making sure all our customers can use Virgin Broadband without being slowed down by high users. So our traffic management policy is there to keep things fair.

We know some companies may have traffic management in place to cut costs. We've never believed in cutting costs for the sake of it. We want to deliver the best possible value to all our customers - and that's exactly what we're doing. That's why we doubled the speed of our top broadband package to a supersonic up to 20Mb, are increasing our broadband L from up to 4Mb to up to 10Mb, and will be launching up to 50Mb broadband in the future.

Will the policy change again?

The way that our customers use their broadband is changing all the time, so it's possible that in the future we may increase or decrease the thresholds or modify other settings. Don't worry though, we'll always let you know on our website if we're going to make any changes, and we don't expect the thresholds to change very often.

Updated traffic management policy

We're making some changes to our traffic management policy. We think the overall impact will be that fewer people will be affected by the traffic management policy – but it'll still make sure that use is fair for all our customers. Here's the detail:

So tell me where it says they can apply a further STM period for those that they are calling heavy users above and beyond there POLICY.