Virgin Media Complaint Call on youtube - Page 3

AndyCambs · 18-09-2008, 16:01

I had a letter not dissimilar to this when I worked in Yorkshire at a travel agency. It was pages and pages of ranting - the guy wasn't even a customer.
We used to book travel for someone from the local psychiatric hospital (I was going to say mental institution but that's probably not PC now). The guy admitted that the author was "known to them". - Anyhow, this rant reminds me so much of that.

info4u · 18-09-2008, 19:17

A lot of people seing this as a rant because of how long it is.
This is only because I have been overly patient with VM. Now I have made it public and of cause so that you get the full story and picture it takes some writting.

If I was to write it bit by bit on here, people checking this complaint story out for them selves would have to read the whole forum thread to get an idea and full picture of whats going on, Weare as now some one can read the full story and then reply accordingly.

wwe · 21-09-2008, 23:43

u got the link to the video on you tube

akira · 24-09-2008, 21:57

I like how you expect because you've got a family emergency they would ring the NTC and take off the call bar. As you've said you've been on the phones then you would know that every customer always has a family emergency.

info4u · 25-09-2008, 19:07

Quote:

Originally Posted by akira

I like how you expect because you've got a family emergency they would ring the NTC and take off the call bar. As you've said you've been on the phones then you would know that every customer always has a family emergency.

If you had been put on restriction before your bill was printed and cleared the UNBILLED amounts by 200% of what VM was asking
and yet 7 days after that payment had cleared your finding your phone is still restricted, whos fault would that be? YOURS? or VMs?

Exactly, regardless of the family emergency, the ownership falls back to VM no matter how you look at it.
The process is that high usage get involved as a prevention or anticipating possible payment issues with customers or even fraud by neighbours tapping into your line without your knowledge or a family or friend member running it up or more sinister thing like you not being aware of how much you ran up.
They suggest to clear 50% of the unbilled balances to help the payments of the next bill be smaller and more affordable.

IF YOU MUST KNOW WHAT THE FAMILY EMERGENCY WAS!
The fact I did have a family member who had gone on holiday to see her bf, had a domestic and was kicked out in a foreign country, she couldnt speak the language, was stranded and needed support from family members.
That to me consided as an emergency, yes im familiar alot of people "Cry" family emergencies to get their systems back on but I had explained this to the call centre agent on the day i asked them to put the sevices back on.

It would have taken NTC 20mins-2hrs to put it back on and it is within a managers remits to do this or advanced staff members to aproach NTC. FACT! (Was the case when I worked there and still is as verified with other staff STILL there)

Cardpoint takes 2-24hrs to transfer the balances to ICOMS (Gateway) depending on the batch it hits and what time of the day and day of the week (IE weekends taking longer), I found my self on restriction 7 days paying.

Once payments are taken Credit Services are authorised to remove the Admin call baring (2-24hrs) and Cancel the WO (Work Order) that restricts all services (Which is a NPD style work order (Non Pay Disconnect)) the agent that took the payments only cancelled the NPD WO but left the call baring on, that is VM fault not mine as a customer. Therefore I shouldnt have to wait regardless of family emergency or not

Reply to other person:
Search youtube "Virgin Media Complaint Call"

lostandconfused · 26-09-2008, 14:30

wow.... you say "right" a lot! I'm so glad I dont work for VM or any call center anymore, I would have got bored and hung up, also if it was a real emergency and you had to speak to them there and then, whats wrong with a phonebox, or if its life and death going into town and getting a cheapo pay as you go mobile, it would have been quicker than realing off that essay you've written.

Woking User · 27-09-2008, 15:45

I'm a little confused to what the specific issue is.
Why was call barring applied? unpaid bill??
Does the OP have a problem with VM service i.e. the claimed poor connection (broadband I'm guessing) and consequently wants to cancel but now has the issue that BT will charge an extra installation fee due to the previous BT line being cut?

if you are going to rant always ensure your facts have been clearly portrayed first

seems a bit OTT for an unclear issue...well to plebs like me anyway

**Maggy** · 27-09-2008, 17:17

I'm confused too.

OK info4u may I ask why you have posted about this here?Just what is it you are hoping to achieve and I'm hoping you can condense your answer into one small paragraph if possible?

Thank you.

LondonRoad · 27-09-2008, 19:28

Quote:

Originally Posted by Maggy J

I'm confused too.

OK info4u may I ask why you have posted about this here?Just what is it you are hoping to achieve and I'm hoping you can condense your answer into one small paragraph if possible?

Thank you.

Deep fried potato on scapula is, I suspect, the underlying cause of this thread.

Sirius · 27-09-2008, 19:32

Quote:

Originally Posted by harmitage

Deep fried potato on scapula is, I suspect, is the underlying cause of this thread.

Very good

**Maggy** · 27-09-2008, 20:04

Quote:

Originally Posted by harmitage

Deep fried potato on scapula is, I suspect, the underlying cause of this thread.

You are not helping..

LondonRoad · 27-09-2008, 20:12

Quote:

Originally Posted by Maggy J

You are not helping..

A bit harsh. It was my first offence ref...

**Maggy** · 27-09-2008, 20:16

Seriously I really would like to get a simple answer from info4u as to what he is trying to achieve in this thread.

Sirius · 28-09-2008, 09:18

Quote:

Originally Posted by Maggy J

Seriously I really would like to get a simple answer from info4u as to what he is trying to achieve in this thread.

I don't think simple answers will ever be given, There seems to be a desire to make as big an issue of this as can be made.

28-09-2008, 11:22

This thread is over long and the posting on Youtube of the calls just reinforces my opinion that this nothing more than the OP having some kind of personal grudge against Virgin Media, which he still has very serious issues with and is seeking support from people who listen to his rant on Youtube.

I did have a listen to the first part of his call on Youtube and believe the CSR handled the call very well unlike the OP who seems to think that we and the CSR should support his grudge.

We will never get a clear and concise answer from the OP as he obviously does not want us to know the real reasons for the grudge he just wants us to support his delusions.