slow internet speeds

PAYNEARDO · 09-09-2008, 19:14

Hi all just got a quick query. I have been getting speeds of my ful 20MB but now I am on hitting between 10 & 12 with the odd spike going up to 15/16.

Just wondered if anybody else was having troubles around the Dn35 area?

I wanted to check as I have just replaced my router with a linksys WRT160N and purchased outpost firewall. So it might be one which is causing my speed issues either. Is anybody else using any of these??

Cheers

dave

D.Casey · 09-09-2008, 19:48

Hi mate

im DN35 Cleethorpes(Grimsby road), im currently getting 1mb on my 20mb line again atm.

PAYNEARDO · 09-09-2008, 19:51

cheers, I am now getting speeds like that too

and cant even connect at all to giganews

D.Casey · 09-09-2008, 20:01

What speed do you get on www.speedtest.net m8?

Ive just phoned VM (call centre again) & they are refusing to send a tech out as they say the line is fine.

Think ill just have to phone early tommorow, get to speak to somebody who will help.

PAYNEARDO · 09-09-2008, 20:21

mind u noticed M$ have got updates which have been downloaded but they have gone now so they are not effecting my speed.

I have also used the mrs mac to see if it is oupost and it is not that either

the last 3 tests are as follows

download 3114kbs, with an upload of 688
download 3428kbs, with an upload of 718
and download 2224kbs, upload of 729kbs.

which is not great

also "upgraded" the firmware on my router to open firmware to see if that helps as well.......

Just hope VM sort it out if it is them, by the way I am in DN35 7

Daveo

D.Casey · 09-09-2008, 20:28

DN35 7DN here, near anns cafe on grimsby road (cleethorpes).

Im getting almost identical to you now, I have been getting that every night after 7 for the past 2 weeks - funnily enough the only night it has worked ok was saturday.

I phoned VM on thursday & they said the ubr was slightly oversubscribed (22%) but at peak times people on the 20mb package should get around 12-14mb.
And the 1mb/3mb wasnt acceptable.

They sent me a new modem just to eliminate that & the problem is still here, they said if the modem didnt sort the problem... theyd send a tech out, so I phone & ask for a tech and the lady said no tech will be sent out as its probally a server problem and nothing can be done about it from a technician being sent out.

PAYNEARDO · 09-09-2008, 20:33

mines been fine for ages until the last week or so, I guess it is just a coincidence I changed my router. I am just round the corner from Anns cafe, on Lovett street, so guess it is the same problem

Tried another test by downloaing from gamefiles.virginmedia.com and getting 144KB\sec, its getting worse...

but now getting between 8 and 12 Mbs on giganews.....

Just will add, still getting the odd drop out where it is droppoing to 1.8 MBs.... and also the speed is very much up and down and not consitant at all

D.Casey · 09-09-2008, 20:36

Are you on the same ubr/exchange m8?

Can see using the Connection tab at the top:

cpc2-grim3-0-0-cust***.nott.cable.ntl.com

Star out the 3 numbers that I have if u post it.

PAYNEARDO · 09-09-2008, 20:43

nope slightly different

cpc1-grim3-0-0-cust***.nott.cable.ntl.com

Ignitionnet · 09-09-2008, 20:56

The cpcx- bit at the start doesn't necessarily mean you are on different uBRs. You're both on Grimsby 3, cpc1 is the first group of IP addresses that the uBR received, cpc2 the second. You could both be on exactly the same area but in a different group.

It could be the exact same issue.

PAYNEARDO · 09-09-2008, 20:58

Quote:

Originally Posted by Broadbandings

The cpcx- bit at the start doesn't necessarily mean you are on different uBRs. You're both on Grimsby 3, cpc1 is the first group of IP addresses that the uBR received, cpc2 the second. You could both be on exactly the same area but in a different group.

It could be the exact same issue.

cheers for the info

must be the UBR as cant change anything else at this end :0. As it looks like it not my new router

D.Casey · 09-09-2008, 21:02

Thankyou, ill defo give vm another call tommorow - If I can tell them other people than myself are having problems in the dn35 area they may actually listen to me

When I talked to somebody from vm who actually did listen last thursday, he thought it may be something to do with the snr - not sure what he ment but I guess the technician will have to have a look.

Been to ask my neighbour what hes getting & hes on a 10mb line.. getting just below 3mb on speedtest.net (about 10mins ago), its same as what I am now.

Ignitionnet · 09-09-2008, 21:06

VM are able to see SNR on both sides. There's no 'may' about it if you're talking to someone from tech support they should be able to spot this. It should in fact be noted by automated monitoring systems.

If it's at its' worst between say 4pm and 1am it's likely an oversubscription issue.

D.Casey · 09-09-2008, 21:16

Quote:

Originally Posted by Broadbandings

VM are able to see SNR on both sides. There's no 'may' about it if you're talking to someone from tech support they should be able to spot this. It should in fact be noted by automated monitoring systems.

If it's at its' worst between say 4pm and 1am it's likely an oversubscription issue.

I thought it was an oversubscrition issue, when I finally did get put through to a welsh sounding guy last thursday he said 22% oversubscribed & we should still get 13mb'ish between them hours.

Friday 1mb on 20mb line
Saturday - 15mb most the night
Sunday 10-12mb
Monday 2mb
Tonight 1mb-3mb(max)

Its weird that saturday & sunday was the 2 days it was normal, if it was oversubscribed wouldnt them 2 days be the worst?

Ignitionnet · 09-09-2008, 21:22

Quote:

Originally Posted by D.Casey

I thought it was an oversubscrition issue, when I finally did get put through to a welsh sounding guy last thursday he said 22% oversubscribed & we should still get 13mb'ish between them hours.

Friday 1mb on 20mb line
Saturday - 15mb most the night
Sunday 10-12mb
Monday 2mb
Tonight 1mb-3mb(max)

Its weird that saturday & sunday was the 2 days it was normal, if it was oversubscribed wouldnt them 2 days be the worst?

Nope busiest evenings of the internet week are actually Monday and Tuesday

People are down the pub Fri / Sat.

I have no idea where that Welsh guy pulled the figure that you should get 13Mbit during peak times from. His backside at a guess. There is absolutely no way to say what speed a customer on an oversubscribed uBR should get, and it's likely the figure he gave you is the amount of time the uBR spends at 100% as it's also impossible to say how far over 100% it would go.

Is performance normal in the mornings?