Installation Date

Ignitionnet · 09-08-2008, 19:23

Quick question for those who might know, moving home at the end of the month, is it possible to arrange for a VM install on the Monday following the move so that I can work from home on the Tuesday, or will I have to wait until I actually move into the property.

It already has cable points and is already wired and ready to go, just need a nice chap with an STB and a cable modem to come over and do the necessary there and jumper the telco.

Thanks in advance to the VM peeps who might know!

chickendippers · 09-08-2008, 23:10

Well as long as you own the property and will be there to let them in, then yea!

Ignitionnet · 10-08-2008, 08:02

Quote:

Originally Posted by chickendippers

Well as long as you own the property and will be there to let them in, then yea!

Query is more to make sure that I can choose an installation date and can book it in advance of move which I've never done before really.

jungleguy · 10-08-2008, 10:11

you can choose your instal date if its available. Book now to avoid disappointment.

BenMcr · 10-08-2008, 10:14

Yes you can choose an install date, and book it up to two months away from the move date. However, you can only arrange it if the place you are moving to either doesn't have active cable services, or the account at the new address has scheduled for disconnection. Otherwise, they have to arrange that first.

If the cable points are all where you want them already, and you have the equipment from the previous address (and as long as you are not moving networks), then you should be able to do the moving house as a self install, which can be arranged at shorter notice and gives more options for activation dates than getting a Install Engineer to do it

Ignitionnet · 10-08-2008, 18:53

Not on cable at the moment Ben so will have to arrange a new install. The place does not have active cable services.

Thanks for the assistance, I'll be nicer to you on DigitalSpy next time we clash

Ignitionnet · 19-08-2008, 18:33

Argh, requested the 1st as both 1st and 2nd preference, and just received an email saying engineer would be around 27/08 AM.

Not useful! :p

Ignitionnet · 30-08-2008, 15:48

Swift update - installation date changed semi-painlessly having called the number on the email and gotten through to the wrong department.

Contracts and letter confirming change all received, so yep seems good! Hopefully the rest of the process will continue this reasonable course and of course the service deliver as advertised.

BenMcr · 30-08-2008, 15:52

Definately let us know what happens

Especially would like to know if/make sure that

1) The engineer shows you how the TV works including the Red Button
2) The engineer asks you to hook up the Broadband to your PC and then directs you to a specific Tech install page (which verifies that the engineer hasn't run off without making sure the PC can talk the the modem, and the modem to Virgin

)

Ignitionnet · 30-08-2008, 16:44

Not a problem, you can imagine I'll be a quite discerning customer

Ignitionnet · 02-09-2008, 14:32

All done. No interactive yet due to an IT problem apparently, but speeds are fine:

Download Speed: 19699 kbps (2462.4 KB/sec ) Upload Speed: 726 kbps (90.8 KB/sec )

Ignitionnet · 02-09-2008, 19:33

Hmm still no red button functionality, the issue was reported by the installer....

Just as well I still have a Sky sub running

BenMcr · 02-09-2008, 21:08

If you go into the settings menu and Technical Stuff, is the return path on?

Ignitionnet · 02-09-2008, 22:09

STB obtains return path, then when I try and use red button I get a message telling me I cannot use it, and STB then drops the return path.

I would guess the box needs a further hit or a system at VM is denying me access

BenMcr · 02-09-2008, 22:22

Can you access anything through the on-demand menus?