really poor internet, NG19

blaupunkt · 29-07-2008, 20:15

i noticed saturday evening that my connection was stuttering some pages very slow to load and some not loading at all, sunday i was away and when i got in monday evening it had got even worse, most pages would not load, could not log into LOTRO, check emails or log into msn etc.

then suddenly about 11:20pm lastnight it all suddenly came back, great i thought its sorted... but no.. today exactly the same thing most pages not loading or they are so slow they time out took be about 10 goes and 12mins to just get to this site.

any ideas whats going off ?

29-07-2008, 20:19

Quote:

Originally Posted by blaupunkt

i noticed saturday evening that my connection was stuttering some pages very slow to load and some not loading at all, sunday i was away and when i got in monday evening it had got even worse, most pages would not load, could not log into LOTRO, check emails or log into msn etc.

then suddenly about 11:20pm lastnight it all suddenly came back, great i thought its sorted... but no.. today exactly the same thing most pages not loading or they are so slow they time out took be about 10 goes and 12mins to just get to this site.

any ideas whats going off ?

Best thing to do is call Tech Support so they can check out your connection.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

oliver1948uk · 29-07-2008, 20:42

No problem NG18 (other side of Mansfield from NG19)

Tue, 29 Jul 2008 18:40:55 UTC

Test 1: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 2: 1024K took 429 ms = 2386.9 KB/sec, approx 19668 Kbps, 19.21 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 854 ms = 2398.1 KB/sec, approx 19760 Kbps, 19.3 Mbps

Overall Average Speed = approx 19695 Kbps, 19.24 Mbps

blaupunkt · 30-07-2008, 00:02

i rang tech support and went through the usual boot disconnect router plug directly into the modem which didnt make any difference, then i was told to drop into safe mode with networking enabled, unfortunatly i had a phone call and had to rush out i told the guy on the other end and he said that i need to try this as he thought i had some sort of software blocking me from browsing the net, i told him that i had no software firewalls etc running but still he said i need to do this.

so i have just done it and it made no difference, still taking ages to open webpages if they dont time out, its just took me the best part of 30mins to get to this point again...

i did decide to run a trace route tho, not sure if its any help..

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
0 quad [192.1xxxxxxxx]
1 192.1xxxx
2 * 10.225.56.1
3 nott-t2cam1-a-v153.network.virginmedia.net [80.4.47.17]
4 * nott-t3core-1a-ge-115-0.network.virginmedia.net [195.182.174.225]

5 nott-t3core-1b-ge-100-0.network.virginmedia.net [80.1.79.98]
6 * nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
7 * tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
8 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 * 212.58.238.153
10 212.58.239.62
11 www-vip.telhc.bbc.co.uk [212.58.251.195]

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 quad [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
21/ 100 = 21% |
2 --- 100/ 100 =100% 79/ 100 = 79% 10.225.56.1
0/ 100 = 0% |
3 9ms 30/ 100 = 30% 9/ 100 = 9% nott-t2cam1-a-v153.network.virginm
edia.net [80.4.47.17]
0/ 100 = 0% |
4 12ms 23/ 100 = 23% 2/ 100 = 2% nott-t3core-1a-ge-115-0.network.vi
rginmedia.net [195.182.174.225]
0/ 100 = 0% |
5 11ms 21/ 100 = 21% 0/ 100 = 0% nott-t3core-1b-ge-100-0.network.vi
rginmedia.net [80.1.79.98]
0/ 100 = 0% |
6 13ms 25/ 100 = 25% 4/ 100 = 4% nth-bb-b-as1-0.network.virginmedia
.net [213.105.174.173]
0/ 100 = 0% |
7 15ms 23/ 100 = 23% 2/ 100 = 2% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
8 20ms 31/ 100 = 31% 10/ 100 = 10% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
9 16ms 28/ 100 = 28% 7/ 100 = 7% 212.58.238.153
0/ 100 = 0% |
10 18ms 35/ 100 = 35% 14/ 100 = 14% 212.58.239.62
0/ 100 = 0% |
11 18ms 21/ 100 = 21% 0/ 100 = 0% www-vip.telhc.bbc.co.uk [212.58.25
1.195]

Trace complete.

anyway i guess i will have to try phoning them up again tomorrow now.