Extreme Packetloss

[reyalz]

Originally Posted by whydoIneedatech

From the way you posted it sounded like you had just ordered it.

When you receive it you will need to call Quickstart on 0800 953 9500 to get it registered onto your account, do not ring Tech Support as they will just tell you to call that number.

Ahh thanks, just out of interest, when I turn my modem off for say 20 minutes, my connection is fine for about the same time. Would this not rule out a problem with the line itself?

Originally Posted by reyalz

Ahh thanks, just out of interest, when I turn my modem off for say 20 minutes, my connection is fine for about the same time. Would this not rule out a problem with the line itself?

No because I have not run any tests on your line, and it could just be a faulty modem overheating.

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

[reyalz]

Originally Posted by whydoIneedatech

No because I have not run any tests on your line, and it could just be a faulty modem overheating.

----------------------------------------------------------------------------
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

The modem is the 200 model / Downstream Receive Power Level : 0.2 dBmV

Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem
MAC address : IP address : 10.217.215.124
Serial number : Board ID : E08C004.00.00_EU03
Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem USB MAC address :
USB vendor ID : 0bb2 USB product ID : 6098

-

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 0.2 dBmV
Downstream SNR : 29.5 dB

[moaningmags]

Originally Posted by whydoIneedatech

When you receive it you will need to call Quickstart on 0800 953 9500 to get it registered onto your account, do not ring Tech Support as they will just tell you to call that number.

If it's an SRO, Quick Start won't touch it.

Call tech, they'll add it and swap service over to new modem.

'Downstream SNR : 29.5 dB'

Your SNR is borderline and if it's dipping below 29 this will be causing your packet loss. This is usually resolved by a tech visit, but replacing the modem will help if the modem is faulty.

Mags

Originally Posted by reyalz

The modem is the 200 model / Downstream Receive Power Level : 0.2 dBmV

Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem
MAC address : IP address : 10.217.215.124
Serial number : Board ID : E08C004.00.00_EU03
Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem USB MAC address :
USB vendor ID : 0bb2 USB product ID : 6098

-

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 0.2 dBmV
Downstream SNR : 29.5 dB

As you are on the EX-NTL network your SNR is fine unless it gets down to 26dB unlike the EX-Telewest network level of 29dB.

[reyalz]

Looks like they can't do it today, due to whatever reasons ;D

Originally Posted by reyalz

Looks like they can't do it today, due to whatever reasons ;D

The was Major Upgrade work today on the Provisioning platform, therefore many customers are required to callback tomorrow.

[reyalz]

All looks ok atm, seems the modem was actually faulty

Originally Posted by reyalz

All looks ok atm, seems the modem was actually faulty

Good to see your problems solved.