Virgin ADSL offer

dilli-theclaw · 19-07-2008, 22:34

So I'm looking at bundle one from this page...

http://www.virgin.net/allyours/broad...buspart=search

Having read it a few times I thought it meant that you got a free wireless kit and a free tv box.

Now although I'm not THAT fussed about the TV box it would save me buying a a freeview box for my bedroom.

But when I speak to customer services they tell me that in fact I have to choose between the wireless kit or the TV box.

Have I missed something in the smallprint?

chuzzlemonkey · 19-07-2008, 23:25

It is right that you can only choose between the wireless and the tv...however, those terms and conditions do not reflect that information! If i were you i'd call them again and point this out.

Example..my friend had call the other day where a customer had found some terms and conditions on our website regarding the V+ box for Ãƒâ€šÃ‚Â£25 (correct price is Ãƒâ€šÃ‚Â£150)...but he sent us the link to it and because we had advertised that we had to do it..

Anyone else thinking of trying to find these TC's...theyve been removed now! lol

19-07-2008, 23:26

Quote:

Originally Posted by Jefferson T

So I'm looking at bundle one from this page...

http://www.virgin.net/allyours/broad...buspart=search

Having read it a few times I thought it meant that you got a free wireless kit and a free tv box.

Now although I'm not THAT fussed about the TV box it would save me buying a a freeview box for my bedroom.

But when I speak to customer services they tell me that in fact I have to choose between the wireless kit or the TV box.

Have I missed something in the smallprint?

The Ãƒâ€šÃ‚Â£19.99 kit says both for that price see below

As well as super-fast broadband (up to 8Mbps), you get unlimited downloads - which means you can download as much music and movies as you want. Plus, with Bundle One you get free calls to UK landlines, a free Wireless Kit and a Virgin Free TV box.

Ãƒâ€šÃ‚Â£19.99 a month
Bundle One

Up to 8 Mbps†Unlimited downloads‡Anytime calls to UK landlines*PCguard Total protection for your PC

Free Wireless Kit** and Virgin Free TV box
** Wireless kit

The free wireless kit is subject to availability and is only available to new broadband customers and those existing broadband customers upgrading their broadband services. Only one wireless kit is available per customer.

dilli-theclaw · 19-07-2008, 23:28

Cool I'll call them Monday morning

Cheers

chuzzlemonkey · 19-07-2008, 23:30

Quote:

Originally Posted by Jefferson T

Cool I'll call them Monday morning

Cheers

No worries...stick to your guns with it

19-07-2008, 23:30

Quote:

Originally Posted by Jefferson T

Cool I'll call them Monday morning

Cheers

I have only cut and pasted that info but its looks clear enough to me, just make sure its a UK call centre when you call, as the script may be wrong.

chuzzlemonkey · 19-07-2008, 23:32

Quote:

Originally Posted by whydoIneedatech

I have only cut and pasted that info but its looks clear enough to me, just make sure its a UK call centre when you call, as the script may be wrong.

Agreed...and let us know how you get on!?

19-07-2008, 23:34

Quote:

Originally Posted by Haggis23

Agreed...and let us know how you get on!?

Are they open sundays Haggis?

dilli-theclaw · 19-07-2008, 23:36

Will do, cheers again

---------- Post added at 23:36 ---------- Previous post was at 23:34 ----------

I can't call 'till Monday, need to view and accept the flat that I'm moving into Monday morning first

chuzzlemonkey · 19-07-2008, 23:42

Quote:

Originally Posted by whydoIneedatech

Are they open sundays Haggis?

I wasn't 100% sure so i just called beyond cable to ask them...heres the conversation..

"Hi Steve speaking"

"Alright steve what's your opening hours please mate?"

"Erm erm" BEEEEEEEEEEEEEEEEEEEEEEEP (dead tone) lol

Unbelievebale!

But yea i think they are open tomorrow...OFFSHORE i think.
Monday would be best!

CrowmanUK · 20-07-2008, 01:36

IF you do go for that bundle and i'd reallly really tell you not to go with Virgin ADSL, keep in mind the Fair Use Policy for ADSL is different to Cable Broadband, if you get STM'd on ADSL you will get a speed of 8KB/sec (slightly faster than dial up) for 1 week between 4pm and midnight. I've moved to BE now and its a million times better, heres the FUP

http://www.virgin.net/helpme/broadba...s_traffic.html

dilli-theclaw · 20-07-2008, 02:33

Unfortunately I have little choice but to go with Virgin ADSL.

8k/s wow that is slow guess i'll just have to put up with it.

---------- Post added at 02:33 ---------- Previous post was at 02:32 ----------

Guess I'll have to make sure I do all my downloading after midnight then.

CrowmanUK · 20-07-2008, 17:14

Trust me, you wont be able to put up with it, when I had it I went to a long length to make sure I avoided downloading anything in stm times and I still got traffic managed, and on 8k/sec you cant even browse the web, completely forget about playing games, even the missus who only browses forums which have almost no graphics gave up totally, originally it was supposed to be a minimum of 512kbits/sec (1/2 meg) connection but it was never that so I got out of the 12 month contract after 6 weeks, if VM adsl was the only choice I had I wouldnt bother, its seriously that bad.

dilli-theclaw · 20-07-2008, 17:16

Well, as I have no choice about which provider I'll have I guess I'll HAVE to put up with it.

CrowmanUK · 20-07-2008, 17:23

Best of luck with it mate, if you are going down the adsl route though I'd check this article out http://www.beforum.co.uk/showthread.php?t=8152

I went from 8ish meg to 12ish meg just by removing that ring wire.