Why Does Everyone Think Virgin Are Rubbish ?

[Rik]

Originally Posted by TraxData

Yea...enjoy not being allowed to use your connection properly until your asleep

I had a b in my bonnet at first, but for the amount of Linux ISOs I download and the price I pay for my broadband it aint half bad, when compared to the ADSL offerings I would get being miles away from the Exchange, id be lucky to get 2MB!! so 5MB when shaped aint half bad

Each person has to weigh up the pros and cons, shame im too far away from the exchange to get BE tho

Originally Posted by Rik

I had a b in my bonnet at first, but for the amount of Linux ISOs I download and the price I pay for my broadband it aint half bad, when compared to the ADSL offerings I would get being miles away from the Exchange, id be lucky to get 2MB!! so 5MB when shaped aint half bad

Each person has to weigh up the pros and cons, shame im too far away from the exchange to get BE tho

Unfortunetly VM now has more cons than pros...too expensive, it's effectively a 5Mbit connection with 20Mbit speedbursts when your in bed.


I'm 2 miles from my exchange and get 14/2.5

Alot cheaper than VM as well in the long run..and can download/upload as much as i like.

And a 25/25 connection at home, never had it so good

Originally Posted by TraxData

Yea...enjoy not being allowed to use your connection properly until your asleep

According to u that wont last long Trax

[Rik]

Originally Posted by TraxData

speedbursts when your in bed.

Yes I could see bursts while youre in bed could prove problematic

depends if theres a women in bed with you plus you aint met mr monkey yet lol

Originally Posted by Rik

Yes I could see bursts while youre in bed could prove problematic

Dirty minded people on here!

[chrisjones]

Originally Posted by camy

hi, im sick of all of those people who say virgin is rubbish, there always complaning and most of them dont even have virgin, im with them for xl tv, l broadband and l phone and i have never had any problems with there broadband or tv sevices ive had a couple of problems with my phone service but when ive rang virgin they've always sent an engineer around as soon as they could and fixed the problems ,and ive never had any trouble with there on demand services and im on 4mb broadband (soon being upgrade to 10mb !!!) and whenever i check my speed i always get between 3.6 and 4 meg which is great so if your gonna talk about virgin in a badway FIND ANOTHER FORUM

To answer your thread title............. Because they are

Originally Posted by Haggis23

Couldnt have put it better myself!

If you dont want to pay extra charges don't sign the contract agreeing to them!

Sorry you are wrong.
Hospitals can and do be sued even though you sign a piece of paper.
If vm can demonstrate how they arrive at this unfair charge? but they cannot can they?
Shawty has a lot to learn too about unfair contracts, the fact that you sign a contract does not do away with your rights to challenge.
The banks are expecting to take a major hit due to their unfair charges, so why should vm not?
I see no reason if the charges were chalenged, but if people do not complain about being ripped off then vm will carry on the ripping off.

---------- Post added at 07:37 ---------- Previous post was at 07:33 ----------

Originally Posted by Rik

Well funds have been a bit tight this month, as ive had to purchase a new motherboard and PSU, so something had to go unpaid this month, it had to be the Virgin Media bill (XL Broadband + XL TV).

I havent been cut off, which I was expecting, Virgin just seem to rollover the bill albeit it with a £10 late payment fee, which im very HAPPY to pay.

I will simply pay the bill on payday, which is next week and job done, now theres not many companies that would leave all your services connected for a month if you didnt pay, so well done to virgin there.



So no Virgin arent rubbish imo.

STM takes a bit of getting used to tho, but im sure ill adapt

Lets say VM increase the charge to £100?
Will you still be happy?
Atleast they didnt disconnect you !

---------- Post added at 07:39 ---------- Previous post was at 07:37 ----------

Originally Posted by chrisjones

To answer your thread title............. Because they are

Some people just dont see the wood for the trees

---------- Post added at 07:42 ---------- Previous post was at 07:39 ----------

Originally Posted by TraxData

Yea...enjoy not being allowed to use your connection properly until your asleep

But hey! its in the t&c's that the customer signed so its ok, its cool !

[BenMcr]

Originally Posted by arcamalpha2004

Sorry you are wrong.
Hospitals can and do be sued even though you sign a piece of paper.
If vm can demonstrate how they arrive at this unfair charge? but they cannot can they?

Virgin don't have to justify any other charge so why the the Late Fee/Direct Debit Failed Fee. Everyone knows they are there and how much they are. As with any other price Virgin have, if you don't like it, go elsewhere

Shawty has a lot to learn too about unfair contracts, the fact that you sign a contract does not do away with your rights to challenge.

I agree that it doesn't, but at the same it also doesn't absolve you of paying for the rest of the account. So even if you don't like a £5/£10 charge you can't not pay £30/£40 service charges or usage charges

The banks are expecting to take a major hit due to their unfair charges, so why should vm not?

Because at this stage, no-one has taken Virgin to court to challenge the charges. Until they do, you cannot say Virgin's charges are unfair. Even the banks charges have not yet been classed as unfair, just that they MAY be unfair and that whether they are or not can be investigated.

I see no reason if the charges were chalenged, but if people do not complain about being ripped off then vm will carry on the ripping off.

The £10 late fee is only added to an account the day the next bill is printed. Which is about 10-14 days after the due date of an account. So even if you don't pay the bill on time, you have to be very late to get the late fee. Which is reasonable.

[Chrysalis]

the £5 charge is the cost of bad debts, what VM and other companies have done is figured the average charge per customer evened out to service the unpaid bills is £5 and passed it onto customers who dont pay by DD.

Originally Posted by BenMcr

Virgin don't have to justify any other charge so why the the Late Fee/Direct Debit Failed Fee. Everyone knows they are there and how much they are. As with any other price Virgin have, if you don't like it, go elsewhere
I agree that it doesn't, but at the same it also doesn't absolve you of paying for the rest of the account. So even if you don't like a £5/£10 charge you can't not pay £30/£40 service charges or usage charges
Because at this stage, no-one has taken Virgin to court to challenge the charges. Until they do, you cannot say Virgin's charges are unfair. Even the banks charges have not yet been classed as unfair, just that they MAY be unfair and that whether they are or not can be investigated.

The £10 late fee is only added to an account the day the next bill is printed. Which is about 10-14 days after the due date of an account. So even if you don't pay the bill on time, you have to be very late to get the late fee. Which is reasonable.

Ben, who said anything about not paying a bill? certainly not me.
I like many others think any fee is unfair, that is my entitlement, as I say if vm can put in black and white how they arrive at the figure that may be a different matter,but can they? do they ? no they do not.
It does not cost what they charge imo, it costs a lot less than that, and the champagne guzzling branson knows that.

---------- Post added at 15:04 ---------- Previous post was at 15:01 ----------

Originally Posted by Chrysalis

the £5 charge is the cost of bad debts, what VM and other companies have done is figured the average charge per customer evened out to service the unpaid bills is £5 and passed it onto customers who dont pay by DD.

So people who cannot pay by DD pay more than those who can?
Totally unfair imho.

[BenMcr]

You can phrase it two ways. It is either

1) People who pay via D/D pay less than those who can't (just like people who pay D/D get cheaper gas, electricity, insurance and council tax than those who don't). So Direct Debit customer get a discount for paying that way.

or

2) People who don't pay via D/D pay more than those that can (just as they get charged more for gas, electricity, insurance and council tax than those that do). So non Direct Debit customers get charged for not paying via Direct Debit.

End result is the same. It is not just a Virgin thing, but a UK culture thing

[shawty]

Originally Posted by arcamalpha2004

Sorry you are wrong.
Hospitals can and do be sued even though you sign a piece of paper.
If vm can demonstrate how they arrive at this unfair charge? but they cannot can they?
Shawty has a lot to learn too about unfair contracts, the fact that you sign a contract does not do away with your rights to challenge.
The banks are expecting to take a major hit due to their unfair charges, so why should vm not?
I see no reason if the charges were chalenged, but if people do not complain about being ripped off then vm will carry on the ripping off.

---------- Post added at 07:37 ---------- Previous post was at 07:33 ----------





Lets say VM increase the charge to £100?
Will you still be happy?
Atleast they didnt disconnect you !

---------- Post added at 07:39 ---------- Previous post was at 07:37 ----------




Some people just dont see the wood for the trees

---------- Post added at 07:42 ---------- Previous post was at 07:39 ----------




But hey! its in the t&c's that the customer signed so its ok, its cool !

The charges are not yet illegal, so we are talking about something that does not excist yet. So how have you come to the conclusion that it is an unfair contract, and more so if it is an unfair contract, why sign the contract in the first place.

---------- Post added at 16:15 ---------- Previous post was at 16:11 ----------

Originally Posted by arcamalpha2004

Ben, who said anything about not paying a bill? certainly not me.
I like many others think any fee is unfair, that is my entitlement, as I say if vm can put in black and white how they arrive at the figure that may be a different matter,but can they? do they ? no they do not.
It does not cost what they charge imo, it costs a lot less than that, and the champagne guzzling branson knows that.

---------- Post added at 15:04 ---------- Previous post was at 15:01 ----------




So people who cannot pay by DD pay more than those who can?
Totally unfair imho.

I wish people wouldnt moan so much. I pay my car insurance by DD and get charged more than I would by just paying it off. Thats life, its just the way business works. Im guessing any person who can afford the likes of digital TV and broadband can also get a basic bank account.

[hoggie]

The accountants will always find a way to get more money out of the customer. Fact'
The law will drag its heals for as long as possible, it always the way.Fact
DD or via the phone,credit card. someone will always pay more than the other.Fact.
we live in a country that will try by any means to get more out of you. regardless of service,goods.Fact
until someone with the money stands up and tries to change/question VM's practices. Nothing will change Fact.
so we have to live with it. unlucky

[chuzzlemonkey]

Originally Posted by BenMcr

Virgin don't have to justify any other charge so why the the Late Fee/Direct Debit Failed Fee. Everyone knows they are there and how much they are. As with any other price Virgin have, if you don't like it, go elsewhere

Absoloutely...there is no right and wrong with this at the moment.

There are the facts that VM have these charges in place, and there are the people who wish to dispute them...

Lets face it if they were 'wrong' they would have been done away with some time ago.

That being said, i would like to see (if there is one) the official breakdown for the £5 PHC