STM rates VM expect you to keep to

[chickendippers]

Originally Posted by burningfeetman

Out of interest, those of you that think its ok to throttle the connection, how would you feel if you bought a new car but were told that during the day you could only do so many miles at 70MPH before your car would slow down to 20MPH making it unusable on the motorways? BUT if you want to you can drive all night at 70MPH....wouldnt that be great??

It's called rush hour

[burningfeetman]

Originally Posted by chickendippers

It's called rush hour

I so knew that was coming from someone lol. cheeky

Still, if rush hour was all day we might find a different road to go down huh, one that wasn't quite so busy

[Kymmy]

Still makes me wonder how people can equate a service to a product...(BB connection to a car???)

Also with regards to STM, I know that I'd rather have STM in it's current format than a hidden FUP. I've fallen foul of the FUP's with Demon and Orange (both I now know set at 40GB a month) if you go over that for a couple of months then you get throttled during the day for the following months until your total throughput (up and down) is below that figure (down to 512Kb with orange and 128Kb with demon)

Even the new ADSL2+ ISP's have FUP's, just that some of them currently haven't decided yet to enforce them...

Kymmy

[burningfeetman]

Originally Posted by Kymmy

Still makes me wonder how people can equate a service to a product...(BB connection to a car???)

Also with regards to STM, I know that I'd rather have STM in it's current format than a hidden FUP. I've fallen foul of the FUP's with Demon and Orange (both I now know set at 40GB a month) if you go over that for a couple of months then you get throttled during the day for the following months until your total throughput (up and down) is below that figure (down to 512Kb with orange and 128Kb with demon)

Even the new ADSL2+ ISP's have FUP's, just that some of them currently haven't decided yet to enforce them...

Kymmy

A Haircut then........you wouldnt like to get half way through a haircut and the hairdresser turn round and say you have used your fair share of electricity, no more clippers...instead we're going to use tweezers...you get the same end result, its just so much slower and painful to get there.

It's these people who keep justifying the STM etc that will allow VM to keep these measures in place, they will just keep pushing to see how far we will all go. Why justify it, why do you ALLOW yourself to be pushed around by the company you pay to do so? There is no need for STM or the like if the company spent some of its mass profits in upgrading the network where needed, not introducing 50MB with pathetic limits, just bring it down to 10MB and remove the limit. We dont need faster broadband, its fast enough because we're throttled most of the time there is no point. VM should realise that (in my oppinion!!!! ) the majority of XL customers want to download and watch VOD etc, we're not able to do so to the best of our ability unless we stay up till gone midnight.

Those of you that think that your not downloading during the day is somehow making someone else's broadband experience better are sadly mistaken. They wont notice the few k/sec difference and even better, you encourage VM to sign up more people in that area without upgrading....thanks.

/rant

anyway, weathers crap!

BFM

[Rik]

When the STM was just in the evening, I didnt have a problem with it, its my day off today, ive got a nice new 1TB HD, queued up a "few" HD files

And now the lovely day time STM has kicked in, so five hrs of 5MB and then no doubt again in the evening, this really is making me consider other ISPs after being with Virgin/NTL for about 6yrs.

So for most of today I will be paying for 20MB and receiving it for about ONE HOUR!!
If late evening and early hrs STM is implemented then that will be the final nail in the coffin

I pay £38 for a supposed "20MB" line, and have paid full price always, but I really feel LET DOWN now Mr Branson.

I also pay full price for my XL TV Package, so in all VM are gonna lose what was a PERFECTLY happy customer of 6yrs that paid full price for all services, over this STM Madness.

I used to be a avid fan of VM, but im afraid not now, not with the STM stupidity, evening yes, all day NO.

[buckleb]

Originally Posted by Rik

I used to be a avid fan of VM, but im afraid not now, not with the STM stupidity, evening yes, all day NO.

I too cannot understand why there is a daytime limit. Is the system being 'abused' during the day by the unemployed/students/homeworkers? If it is, then surely it won't be long before we have a night time limit also? VM still have around 2 hours to play with before 20Mb speed cannot be achieved for the majority of the day (and that very strange gap between 3 and 4pm).

i think we should all sign a petition or something to take action against daytime stm because at the end of the day, if customers like us keep quiet and do nothing about it, then soon or later...mark my words there will be stm throughout the entire day...watch

instead of rolling out 50mb, update 20mb to 30mb with a 2.5mb upload. and for the lower packages just have 5mb and 10mb...its really simple....isnt it?

[broadbandbug]

Originally Posted by burningfeetman

A Haircut then........you wouldnt like to get half way through a haircut and the hairdresser turn round and say you have used your fair share of electricity, no more clippers...instead we're going to use tweezers...you get the same end result, its just so much slower and painful to get there.

It's these people who keep justifying the STM etc that will allow VM to keep these measures in place, they will just keep pushing to see how far we will all go. Why justify it, why do you ALLOW yourself to be pushed around by the company you pay to do so? There is no need for STM or the like if the company spent some of its mass profits in upgrading the network where needed, not introducing 50MB with pathetic limits, just bring it down to 10MB and remove the limit. We dont need faster broadband, its fast enough because we're throttled most of the time there is no point. VM should realise that (in my oppinion!!!! ) the majority of XL customers want to download and watch VOD etc, we're not able to do so to the best of our ability unless we stay up till gone midnight.

Those of you that think that your not downloading during the day is somehow making someone else's broadband experience better are sadly mistaken. They wont notice the few k/sec difference and even better, you encourage VM to sign up more people in that area without upgrading....thanks.

/rant

anyway, weathers crap!

BFM

There are no massive profits... Where do people get this idea from

---------- Post added at 16:30 ---------- Previous post was at 16:24 ----------

Originally Posted by i-Set

i think we should all sign a petition or something to take action against daytime stm because at the end of the day, if customers like us keep quiet and do nothing about it, then soon or later...mark my words there will be stm throughout the entire day...watch

instead of rolling out 50mb, update 20mb to 30mb with a 2.5mb upload. and for the lower packages just have 5mb and 10mb...its really simple....isnt it?

If large numbers of people (enough to make a petition worth while) were getting STM'd every day. Then VM would be hitting more than 5% of users per day and therefore would have to increase the volume limits.

If everyone just used the internet as they wish getting STMd when they go over the limits then the % caught will rise.. If people change their behaviour to download outside the STM hours then it keeps the capture rate down and therefore enables VM to leave the limits alone.. If the % captured goes up the volume limits have to go up also!

[Greasemark]

If all this STM'ing is supposed to be so shiny and do the biz, how come my 20mb line very rarely gets above 12mb dl and 350kb ul. The addage oversubscribed in an area may be the reason, but hey, thats not my problem. In this day and age of superhighway connections, its pathetic to see the limits imposed. My mrs sits at home due to disability watching tv all day, you imagine how she would feel to be told, youve used your signal bandwidth this week, no signal for you for 4 hours.

The reason most of us are on cable on 20 mb is because there is no better option, telling people to switch if they dont like it is ridiculous,

Originally Posted by Greasemark

If all this STM'ing is supposed to be so shiny and do the biz, how come my 20mb line very rarely gets above 12mb dl and 350kb ul. The addage oversubscribed in an area may be the reason, but hey, thats not my problem. In this day and age of superhighway connections, its pathetic to see the limits imposed. My mrs sits at home due to disability watching tv all day, you imagine how she would feel to be told, youve used your signal bandwidth this week, no signal for you for 4 hours.

The reason most of us are on cable on 20 mb is because there is no better option, telling people to switch if they dont like it is ridiculous,

^^^ i agree...this is bull**** back in the telewest days we didnt have stm did we? sorry im only 18, before my dad used telewest but he doesnt know diddly squat lol

[piggy]

Originally Posted by Greasemark

If all this STM'ing is supposed to be so shiny and do the biz, how come my 20mb line very rarely gets above 12mb dl and 350kb ul. The addage oversubscribed in an area may be the reason, but hey, thats not my problem. In this day and age of superhighway connections, its pathetic to see the limits imposed. My mrs sits at home due to disability watching tv all day, you imagine how she would feel to be told, youve used your signal bandwidth this week, no signal for you for 4 hours.

The reason most of us are on cable on 20 mb is because there is no better option, telling people to switch if they dont like it is ridiculous,

stm is here to stay, you say there is no better option so get on with it and stop moaning, why is telling someone to switch ridiculous??

[Darrenp]

I seemed to avoid the STM last night.

I normally just browse and check email but last night I thought I'd d/load a couple of linux distros.

1 was 700mb and 1 was 500mb and after the first 1 I was expecting to be running 1M but continued running at 2M all through the 2nd d/load and for the rest of the evening.

Lucky I guess.

[pip08456]

I'm sorry but I must be a bit thick. I always thought that if I paid for a service or a product then I should get what I pay for.

I know I'm no longer with VM but the ISP I now have provides the service I pay for. VM didn't and that's why I left them.

I cannot see how any company nor any customer being able to justify STM. If the network can't take the load then it is a problem with the network. A lack of investment in the infrastructure by the company should not be excused nor should customers be penalised for it.

It is about time VM woke up and entered the real world and realise that they WILL have high end users who expect the speeds advertised and pay for the higher end package otherwise it is just a rip off.

In all the time I was with VM (I can go back to Bolton Cable!) I managed to hit 15Mbps ONCE! The rest of the time it was under 10Mbps, a fortune on calls to India, 2 engineer visits, new moden etc, etc.

On cancelling my service with 30 days notice my phone line was cut off the next day! Now I enjoy a stable MINIMUM of 16Mbps 24/7 which I am more than happy with as it's double what I as getting from VM. Not only that but I was told by the VM rep that the maximum I would get via BT in my area was 2Mbps-wrong!

These problems only appeared when the rebranding to VM took place before that everything was acceptable.

It is about time that ALL ISP'S stopped advertising an "up to" amount and sold their products with a "minimum amount" this would be far better from a consumer point of view.

My current ISP was very clear to me in that I could expect ONLY 16Mbps but it has never been less than that and 9 times out of 10 it's more.

BTW VM advertise as being the fastest BB available-there not! They only advertise "up to" 20 Mbps there is a company who can supply "up to" 24Mbps through LLU and that doesn't take into consideration suppliers like Bulldog although they are in limited areas at the moment.

[Greasemark]

Originally Posted by piggy

stm is here to stay, you say there is no better option so get on with it and stop moaning, why is telling someone to switch ridiculous??

No, you miss my point, my service is 99% never at the advertised rates, because of oversubscription, i "never" receive the quality of service I think im entitled to and I have to say, its all since good old STM. I am a loyal Cable customer, have been for at least 7 years, STM is an additional insult should i ever decide to download 20 albums off my itunes. Why dont you stop trawling the forums and picking on those that are saddened or disgruntled by the service they receive. You dont like these threads, dont read em.

And dont be so critical of others, especially as you seem to be in the minority in this thread. STM is here to stay eh? so is pollution, world hunger, war, alcoholic kids, it doesn't stop people moaning about it. And to touch on the Go elsewhere arguement, as I said, virgin cable is my only cable option, you remember when BT had the telephone franchise, how we moaned (or maybe your not old enough) telling me to switch to a couple of tin cans with string is just silly, you get my point? Thankee Sai, and may your days be long and your nights short.

[pip08456]

Originally Posted by Greasemark

No, you miss my point, my service is 99% never at the advertised rates, because of oversubscription, i "never" receive the quality of service I think im entitled to and I have to say, its all since good old STM. I am a loyal Cable customer, have been for at least 7 years, STM is an additional insult should i ever decide to download 20 albums off my itunes. Why dont you stop trawling the forums and picking on those that are saddened or disgruntled by the service they receive. You dont like these threads, dont read em.

And dont be so critical of others, especially as you seem to be in the minority in this thread. STM is here to stay eh? so is pollution, world hunger, war, alcoholic kids, it doesn't stop people moaning about it. And to touch on the Go elsewhere arguement, as I said, virgin cable is my only cable option, you remember when BT had the telephone franchise, how we moaned (or maybe your not old enough) telling me to switch to a couple of tin cans with string is just silly, you get my point? Thankee Sai, and may your days be long and your nights short.

I'm sorry but I have to agree that if you don't like it LEAVE!

The more people that do leave will telll VM that their product is not good enough!

My post above explains why I left so stop winging and either go or put up with it! It's your money they are taking if you are not happy with the service you receive then do as I did - Find someone better!