Why Does Everyone Think Virgin Are Rubbish ?

[one2escape]

Just cancelled today. Just fed up with the customer services. They don't know what the left hand is doing from the right.

Originally Posted by one2escape

Just cancelled today. Just fed up with the customer services. They don't know what the left hand is doing from the right.

Cancelled my parents service with VM for them today also, retentions was less than helpful (offering the current services for £55/month...yea wow...£24 cheaper with sky, goodbye).

[snowey]

Originally Posted by TraxData

Cancelled my parents service with VM for them today also, retentions was less than helpful (offering the current services for £55/month...yea wow...£24 cheaper with sky, goodbye).

whats included in the £24... ie services..... sorry should be £31.....

[colin-bennett]

Originally Posted by TraxData

Cancelled my parents service with VM for them today also, retentions was less than helpful (offering the current services for £55/month...yea wow...£24 cheaper with sky, goodbye).

Like for like £24.00 cheaper ??
Ok give us the details to back up your statement..

[h3llb1tch]

Things were bound to go pear shaped when Virgin took over. The moneymen got involved at that point. NTL was running at a loss and in debt. Virgin obviously wanted to turn that around and start making a profit. At the expensive of everything else...

How do we achieve that ?
Easy.
Get more customers and stop spending money unnecessarily (on trivial things like upgrading the network.)

But surely the network would be put under too much strain ?
No, not if we introduce STM between 4pm and 9pm.

But surely customers would complain ?
Don't be silly. Customers are stupid. All we have to do is pretend it will only affect heavy downloaders who download a gazillion gigabytes a day. Most customers are ludites. The majority only surf and email but think they need 20meg to do it. They won't complain. If they had any brains they'd all be on the 2meg package.

But people who do actually USE their connection will complain ?
We'll just tell them to [Moderator Edit] off to BT then. They probably won't go but if they do, good riddance, they were using up too much bandwidth anyway.

But aren't they paying to use that bandwith. Isn't the service supposed to be unlimited ?
Didn't you read the small print. We have a "fair usage" policy.

What if the people who download don't leave but migrate their downloading to the mornings instead ?
We'll just extend STM to 10am.

Isn't that excessive ? Surely people will complain ?
Stupid people don't complain. Stupid people are happy and content and don't know the meaning of "unlimited."

But the smart people will complain ?
Are you serious ? The smart people will all have cancelled a long, long time ago... Or else they'll be on 2meg...


[Moderator Edit (Rob M): Edited innapropriate language]

[mehimandher]

3 for £30 is a nice selling point but after the first year £17 for 2mb internet connection is just too pricey, esp. with all this hassle bout not giving punters the correct speed.

The v+ box is sluggish and temperamental. HD on one channel, Telephone call charges are too high, cheaper on my mobile. Films on demand are pricey.


The only option is BT who i despise.

[one2escape]

retentions offered me nothing I m paying less for sky and bt with full things sports and movies than I was with virgin with no sports and movies

[NO ONE]

Originally Posted by one2escape;

retentions offered me nothing I m paying less for sky and bt with full things sports and movies than I was with virgin with no sports and movies

me two when i was on Vm anologe and when the bt contrack ends i am thinking jion Sky Takle and then i pay eving less

[coastered]

I just love out-sourced call centers who's staff read from scripts! I could not live without my unreliable V+ box which is tempremental at best. I love getting overcharged for services I have not subscribed to. I love the fact that a simple number change took four days to complete.

VM are brilliant!

[NO ONE]

Originally Posted by coastered

I just love out-sourced call centers who's staff read from scripts! I could not live without my unreliable V+ box which is tempremental at best. I love getting overcharged for services I have not subscribed to. I love the fact that a simple number change took four days to complete.

VM are brilliant!

i take it you hava not see the Sky Box /Sky +/ Sky + Hd then all 3 are Brillant (HOW ever if you hava a Hd tv Sky + Hd is the the Best of the lot)

Because the customer is the last person that concerns them.
Nothing has changed with the rebranding, the same people under NTL are still there.
Another word or two even could be " Groundhog day "

---------- Post added at 14:56 ---------- Previous post was at 14:54 ----------

Originally Posted by one2escape

retentions offered me nothing I m paying less for sky and bt with full things sports and movies than I was with virgin with no sports and movies

Same here, although vm try convincing me I have my maths wrong lol.

[coastered]

I think VM/NTL actually got worse under the rebrand.

The 'hip' stance of Virgin makes me sick anyway.

[chuzzlemonkey]

Just bare this in mind...


Customers remember bad service and are more likely to talk about it than if they've had no problems and a generally good service..

AND

lets face it...a lot of people just like to moan! lol

[coastered]

If customers are paying money they have every right to moan if things go wrong

Lets face it, if you have a bad month and cant afford to pay VM, they certainly moan at you. Only difference is, if you do something wrong (or do not pay the bill the way that suits THEM) they generally fine you.

Ahh, big buisness... gotta love it

[chuzzlemonkey]

Originally Posted by coastered

If customers are paying money they have every right to moan if things go wrong

Lets face it, if you have a bad month and cant afford to pay VM, they certainly moan at you. Only difference is, if you do something wrong (or do not pay the bill the way that suits THEM) they generally fine you.

Ahh, big buisness... gotta love it

Ive got no problems with being moaned at... but the poster of this thread wants to know why people say VM is rubbish...lol

and in reference into paying to bills the way it suits VM, that's pretty much the way it should be, we give you TC's to adhere to prior to agreeing the contract, so if you don't adhere to them charges are justified (i know millions would disagree with me).

=]