Moved house, can't get Virgin, but they won't let me terminate contact

[BenMcr]

Originally Posted by Rob

I reiterate that whilst there may be some charges to pay, they should relate only to the actual losses being incurred by the cancellation, and that in no way should equate to the full unused contract price.

And I say again, they don't

You take out a contract for the VIP @ £85 per month for 12 months.

You cancel six months in. You would be charged £10 per service per month till the end of the contract (unless that services costs less than £10). So you would have a fee of £180 (6 x £30).

If Virgin were to charge the full unused contract price the fee would be £510 (6 x £85)

You cancel the 3 for £20 after six months you would be charged 6 x £20 (£120) rather than 6 x £30 (£180) as the TV part of the bundle costs less than £10 as part of the contract

[MovedGoalPosts]

Unfortunately, what your are saying Ben, and what customers who are cancellinig ar being told by Virgin Media call centre staff, contradicts according to posts made earlier in this thread, and elsewhere. Looks to me like there is some additional training needed somewhere.

[BenMcr]

Originally Posted by Rob

Unfortunately, what your are saying Ben, and what customers who are cancellinig ar being told by Virgin Media call centre staff, contradicts according to posts made earlier in this thread, and elsewhere. Looks to me like there is some additional training needed somewhere.

The teams that deal with disconnection, i.e. Customer Relations and House Moves, have a calculator that works it out for them. You put in the services, how long the contract has left to run etc and it gives you an EDF amount.

[Fingy]

It is a damn fine and funky calculator which had a lot of work put in to it.

[Mr Angry]

Originally Posted by Fingy

It is a damn fine and funky calculator which had a lot of work put in to it.

Yes, but is it legal?

Hows you, bitch?

[MovedGoalPosts]

Originally Posted by Mr Angry

Yes, but is it legal?

Nice to see you entering the fray

Originally Posted by Mr Angry

Hows you, bitch?

It is only because I know you have a rapport with Fingy that I can let that remark slide. It's not a greeting that we encourage on this forum.

[Fingy]

Originally Posted by Mr Angry

Yes, but is it legal?

Hows you, bitch?

Of course it's legal.

I'm alright considering, just fed up... and really peeved at a certain road being closed and increasing my traffic. Give me a shout.

[Visitor]

How many people here signed anything ? I know I didnt, all the agreements, all the deals, all the prices, all the terms done over the phone.

Wasnt me, must have been someone in my house winding them up

Ring them up and speak nice, if that fails, ring up again, eventually you will get someone who will do it

[BenMcr]

How many people here signed anything ? I know I didnt, all the agreements, all the deals, all the prices, all the terms done over the phone.

You don't have to sign anything to agree a new deal. In fact the Distance Selling Regulations say you can do a deal on the phone, and only if you then DON'T want it, that is when you have to sign a letter.

Originally Posted by Visitor

Ring them up and speak nice, if that fails, ring up again, eventually you will get someone who will do it

No you won't, because anyone that does not apply the early disconnection fee is breaking company policy, which means they will get sacked.

[Visitor]

Originally Posted by Rob

Unfortunately, what your are saying Ben, and what customers who are cancellinig ar being told by Virgin Media call centre staff, contradicts according to posts made earlier in this thread, and elsewhere. Looks to me like there is some additional training needed somewhere.

The thing is, while its nice to get advice here, at the end of the day this is not VM and while there are VM staff here, they dont represent the company in any way, and what they are saying is just an opinion, with nothing to back it up.

It dont matter what the script says, people are getting good deals, probably not from VM staff that visit this forum, but they are getting them, and contradicting everything thats been said here.

[BenMcr]

Originally Posted by Visitor

The thing is, while its nice to get advice here, at the end of the day this is not VM and while there are VM staff here, they dont represent the company in any way, and what they are saying is just an opinion, with nothing to back it up.

In that case, why would anyone bother to ask anything on the forum in the first place? Usually it is because they have not got the correct answer from Virgin, for whatever reason.

Also, I think on balance you would find the staff that post here (in their own time) are the the ones that have a better idea of what is supposed to happen than others.

Personally, whenever I try to help people, it is NOT 'opinion' I offer but fact, based upon what I know to be true. Whether people like the truth, or decide to ignore it, is not up to me

It dont matter what the script says, people are getting good deals, probably not from VM staff that visit this forum, but they are getting them, and contradicting everything thats been said here.

Yes, customers who stay with Virgin may be offered better pricing than usual. If they stay.

This thread is about people who don't stay and who break contract with Virgin. Why would you think Virgin would offer a 'deal' for that?

I am not trying to stir up any trouble, but it does get me very annoyed (whether on here or in other circumstances ) when people say what I tell them is a lie

[Visitor]

What suppose to happen, and what your saying are miles apart. You do not own VM, and do not represent VM in the forum in any way shape or form, your presenting yourself as someone who thinks they can put forward VM official responce

Your not official at all, your giving people the impression that what you say is 100% its not !

The only way to get the correct information, is to ring VM and not from you

[BenMcr]

I would agree that the only way to get an official answer from VM is to phone them.

However you argue that even if someone were to phone Virgin and get an official answer, if they don't like the answer they are given, to keep on phoning.

Ring them up and speak nice, if that fails, ring up again, eventually you will get someone who will do it

So whether the answer is official or unofficial you don't want to agree with it unless it is the answer you were expecting in the first place

I have also never said I am giving official advice, but why ask questions on this forums if you don't expect to get a useful answer? There is no point in this being here if it is just going 'have you done this?' or 'has this happened' and getting either a 'Yes' or 'No' answer

[Visitor]

As I said, your views are just hearsay, best people can do is ring VM and take no notice of your continued negative bible VM talk

[Raistlin]

Gentlemen/Ladies, we're on the verge of turning a potentially useful topic into just another tit for tat argument.

If you disagree with the information that someone has provided then please feel free to say so, and to give your reasons why. Bickering with other posters is neither necessary or productive.

Thank you.