Virgin broadband and Netgear WNR834B

[bunglehaze]

Hi folks, I am hoping one of you can help me with an issue I am having, basically I am swapping routers from my current linksys to a wireless capable one as I now have a laptop I will want to use.

The issue I am having is that the router when first plugged in asks to go through the wizard which I have let it do, on completing the search it is telling me it has found a fixed IP network which I know is wrong.

In the LAN settings it is setting up DHCP ip addresses, in the devices it is showing a connection to my pc with the correct MAC address but it just wont connect to the LAN no matter what I try.

To me it looks as though it will not communicate with the SB4200 modem and I am a bit stuck for suggestions now.

I have replaced the cables with spares to eliminate that problem, I am not connecting any wireless devices for now as I just want to get the wired connection first, I have also upgraded the firmware to the most current european one after my initial attempt which had the same result.
Nothing is every easy is it!

cheers

leigh

[haydnwalker]

Did you:

1. Turn off Cable Modem, PC and Router
2 Connect Cable Modem to WAN port on Router
3. Turn on Cable Modem and allow to settle (lights stop flashing etc)
4. Turn on Router and allow to settle
5. Connect PC to Router LAN port and Switch PC on

Then attempt to access the internet?

The Modem needs rebooting if you change your Router.

EDIT: When I connected my new router I left it overnight as it wouldn't work straight away (this may / may not help)

[bunglehaze]

Thanks Haydn, I have indeed tried all of the above in various orders too, if I connect it after my linksys router it picks up the ip from that (something else I decided to try) but still nothing directly from the modem.

any other suggestions?

cheers

leigh

[haydnwalker]

Well connecting the Linksys and then connecting the Netgear to that seems to work, so shows its not a faulty router (good diagnostic test i guess)

Though it could be a faulty WAN port on the router??

I say the above because when you plug the netgear into the linksys you would have (i presume) used one of the LAN side ports?

Can you access the router once you plug it into the modem (ie on it 192.xx.xx.xx address?)

You can manually release and renew (on most routers) your WAN IP address. Make sure that the WAN IP of the router is set to be given by the network (DHCP).

What we know:

Its not a faulty modem - because Linksys on its own works OK!
LAN Side of Netgear = OK (though WAN side may be iffy)
Cables are OK.