All Chipped Cable Boxes Going Down

[SMHarman]

Originally Posted by Rob

Engineer attendance in 48 hours (you really can't count Sunday) isn't bad. Very few companies would expect to get someone there quicker.

But is it really going to be a fault to do with updates to stop the dodgy users? Probably not since those started to be applied weeks ago.

Cablevision customers would not stand for such a turnaround time. My DVR died last weekend called and reported it in on Sunday they could have had an engineer to me between 11-3 on Monday. I chose instead to schedule the call for 8-11 Tuesday, they also if you really want it give first call of the day as an option.

[Nilrem]

smharman, what time did you report your dvr as dead?
If ldavey's father came home from work and reported his box bust it could have been too late in the day for next day (especially for a saturday) appointment.

48 hours is, unless you're paying a real premium for better support about as good as you can realistically get, especially when that 48 hours is over a weekend, for a non-essential (luxury?) consumer service* that is likely to require someone to spend an hour or more to get to it and sort it out (as opposed to get a courier out to pick it up and drop off a new one).


*As opposed to something that is essential (gas, water, electric etc).

[the-cable-guy]

Originally Posted by SMHarman

Cablevision customers would not stand for such a turnaround time. My DVR died last weekend called and reported it in on Sunday they could have had an engineer to me between 11-3 on Monday. I chose instead to schedule the call for 8-11 Tuesday, they also if you really want it give first call of the day as an option.

thats how companies should treat their customers. although American cable companies are expensive their customer service is alot better.

---------- Post added at 22:57 ---------- Previous post was at 22:56 ----------

Originally Posted by don_1

Chip boxes will never go down, theirs always an 'update' that can get them 'back up and running again.' Its not fair on people who pay for their service.

its not fair no but neither is getting bitter about it & grassing ppl up.

It's not fair reporting a crime - unusual viewpoint (imho).

[the-cable-guy]

not when someones doing it cuz their bitter about it no.

Similar comment to before - who cares why a crime is reported, if it is a crime.

[the-cable-guy]

your completely missing the point.

[G UK]

Actually I think your the one that is missing the point.

A crime is reported and a criminal gets caught. Justice is done. It doesn't matter about the reason why it was done unless that was criminal as well.

A couple of pre-emptive points:

- I admit that I have probably done things that are illegal in the past, and regardlous of how I think of those laws if somebody "grasses" me up for it then I'll take it on the chin because I know it is wrong. Therefore I am not a hypocrite.

- Bugger, I forgot the second one, I blame the beer. Give me a minute and I'll remember it

[the-cable-guy]

as i said above bitterness is not a valid reason to report someone, cuz then your doing it for your own selfish reasons & not cuz someone is breaking the law.

[G UK]

Originally Posted by the-cable-guy

as i said above bitterness is not a valid reason to report someone, cuz then your doing it for your own selfish reasons & not cuz someone is breaking the law.

Why is it not a good enough reason if the outcome is positive? The person doing the reporting has not done anything wrong except breach your own moral code.

Laws are in place to protect Society as it stands and this has had a positive effect on society. Large businesses still need protecting with the law otherwise they would soon not be large and society would suffer as a result.

[the-cable-guy]

Originally Posted by the-cable-guy

cuz then your doing it for your own selfish reasons

[G UK]

Err,

So lets say if somebody who is perfectly nice to everybody else but one day beats me up. I report them because they beat me up and because I dont actually mind if they beat somebody else up I am doing it for my own selfish reasons. Therefore by your logic I shouldn't report it.

Sorry that doesn't wash.

I can understand if you wouldnt do it because you fear reprisals, but that is your personal choice. Others wont see that as a risk or put society above there own necks (note: this could be seen as brave or stupid or anything in between depending on personal circumstance)

[the-cable-guy]

someone beating you up is quite different from stealing cable.

Originally Posted by the-cable-guy

as i said above bitterness is not a valid reason to report someone, cuz then your doing it for your own selfish reasons & not cuz someone is breaking the law.

If a embittered drug dealer wants to grass another drug dealer for stealing his stash/customers I'm perfectly happy for them to do so and I won't worry whether its for their own selfish reasons at all.The same goes for anyone dobbing in an illegal box user or seller.

We should not be picking up on only the laws that we want upheld and ignoring those that we as individuals think are petty.That way leads to anarchy and chaos.

If you don't like a law, campaign through your MP to get it changed, not just ignore it and call folk names for believing in the law.

[G UK]

Originally Posted by the-cable-guy

someone beating you up is quite different from stealing cable.

Why did I see that one coming.

OK, put another way thats less dramatic.

I know somebody who is stealing from my local corner shop. So I report the person who was doing it to the police. I dont like the person and I think prices are going to/have gone up because of all the theft. If I dont give a monkeys about any other customer then it is for selfish reasons and therefore I should keep my mouth shut.

Still doesn't work does it.

And yes prices do rise on a product or service if people steal it to cover those who are not paying.