Pace v Samsung

huxleypiguk · 06-05-2008, 06:56

I am now on my second Pace box which hangs more or less every night and need rebooting in the morning. Everything else works fine, On Demand, Interactive, audio etc, but this is now a pain.

I am going to get VM out to change the box and am thinking of insisting of having a Samsung instead.

Does anyone have any experience of Pace v Samsung re speed, reliability etc

haydnwalker · 06-05-2008, 08:11

As far as I know if you request a new box then they'll just give you what they have in the van at the time so you can't request a particular make of box.

Someone may correct me on this. And it may depend on the engineer that visits.

Graham M · 06-05-2008, 09:03

It really does depend on the engineer that visits

Mick Fisher · 06-05-2008, 09:09

Quote:

Originally Posted by huxleypiguk

I am now on my second Pace box which hangs more or less every night and need rebooting in the morning. Everything else works fine, On Demand, Interactive, audio etc, but this is now a pain.

I am going to get VM out to change the box and am thinking of insisting of having a Samsung instead.

Does anyone have any experience of Pace v Samsung re speed, reliability etc

Pace v Samsung, as far as my experience, very little difference. Both needed rebooting every day, both crashed just as much.
If pushed I would have to say that the Pace was just a little less crappier than the Samsung. Neither box is up to the job IMO.

Wild Oscar · 06-05-2008, 09:22

I've got one of those old Pace boxes (dark slate grey with the Telewest Broadband logo on the front r/h side) .. worth checking underneath to see how many qa/repair stickers it has! You should be able to work out how old it is too .. mines got about a dozen stickers so it's obviously been repaired a few times (ERR3 OK makes two appearances)
Mines OK up to a point .. sometimes On-demand won't work until a reboot and even then it's reluctant.
If you are a 'new customer' of course you get a shiny new Samsung in a big red box + all cabling in the post without delay!!

Oh .. and a new Samsung is much, much faster ...

chickendippers · 06-05-2008, 11:13

AFAIK Samsung boxes are newer and therefore better. Ours is much faster than the old Pace one which was slow and prone to errors.

RDDearing · 06-05-2008, 11:41

I had a Pace box when I first went to digital with Telewest back in 2000, had another when I moved house and again when I moved to Reading and joined NTL. Having moved again were given a Samsung box and I have to say it does perform much faster than the Pace boxes ever did.

sstainer · 06-05-2008, 13:15

i would say the samsung outdoes the pace by miles agree still does need the odd reboot but not as often as the pace did.
seems faster to load applications aswell

Graham M · 06-05-2008, 14:35

Also, if you receive your BB through the Cable Box, it might be a good idea to get them to put you onto a Cable Modem as it tends to make the box more stable.

icestar2 · 06-05-2008, 15:06

When we had the Pace box we had no end of problems. Then we got one of the first samsung ones and had no problems at all for about 3 years. Then it failed recently. Now have the Virgin branded Samsung box which seems stable enough. Used to have BB going through set-top box. Now running it on cable modem.

Horace · 07-05-2008, 01:48

The older Samsung boxes were just as bad as Pace boxes, the newer ones (2110) are much more reliable. Mine needs a reboot about once a month if that. Menu navigation is much quicker than Pace boxes and it's much more responsive than the V+ too.

Mick Fisher · 07-05-2008, 14:34

Quote:

Originally Posted by Horace

The older Samsung boxes were just as bad as Pace boxes, the newer ones (2110) are much more reliable. Mine needs a reboot about once a month if that. Menu navigation is much quicker than Pace boxes and it's much more responsive than the V+ too.

I had one of those.