Virgin 4Mb to upgrade to 10Mb February - Summer

[hardtarget]

been upgraded but connection keeps dropping
here is what i get on the event log
im in luton

Fri May 02 16:13:15 2008 Fri May 02 16:13:15 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

[Wossi]

Stupid question time. When I restart my modem do I click the "Reboot your modem" on the config page or unplug it?

Originally Posted by Wossi

Stupid question time. When I restart my modem do I click the "Reboot your modem" on the config page or unplug it?

Unplugging it gives the quickest response.

[spe@rmint]

Originally Posted by sjdigital

Belfast BT4 is upgraded

alot of belfast seems to be getting the new speed, but i am still getting my old speed in BT9

with regard to rebooting modem, do i just turn it off and on? Anything i should do with my router?


cheers

[Jeffhou65]

So are the caps still the same, or are there different ones?

[ceedee]

Originally Posted by Jeffhou65

So are the caps still the same, or are there different ones?

The download limit stays at 800MB, the upload limit is increased from 325MB to 400MB and, most significantly, the download speed while STM'd increases from 1Mb/s to 2.5Mb/s (and the upload speed remains at 128Kb/s).

hth

[roybus]

Looking at the "Even Faster" page, only 25% has been completed so far. Are they going to start ramping up the speed that they roll it out? At the current rate it's going to be the end of 2009 before it's all done.

[Jeffhou65]

Originally Posted by ceedee

The download limit stays at 800MB, the upload limit is increased from 325MB to 400MB and, most significantly, the download speed while STM'd increases from 1Mb/s to 2.5Mb/s (and the upload speed remains at 128Kb/s).

hth

Thanks for that

Originally Posted by spe@rmint

alot of belfast seems to be getting the new speed, but i am still getting my old speed in BT9

with regard to rebooting modem, do i just turn it off and on? Anything i should do with my router?


cheers

No just he modem requires the power to be switched off.

[ceedee]

No problem.
Welcome to Cable Forum.

[Martin999]

My area has not been upgraded yet but will I need a BB Modem to get the higher speed or can I get this via my STB as it is configured at the moment.

If I need a modem instead is this free or do I have to pay

thanks
Martin

[jem]

Originally Posted by martin.s

My area has not been upgraded yet but will I need a BB Modem to get the higher speed or can I get this via my STB as it is configured at the moment.

If I need a modem instead is this free or do I have to pay

thanks
Martin

Broadband through the Samsung STB is limited to about 5 Meg, so yes you would need a modem fitted. This is a free upgrade (I think VM are trying to get everyone migrated away from broadband through the STB anyway) but you will need to call customer services and arrange it.

[ceedee]

Originally Posted by martin.s

My area has not been upgraded yet but will I need a BB Modem to get the higher speed or can I get this via my STB as it is configured at the moment.
If I need a modem instead is this free or do I have to pay

If your STB needs replacing, VM will supply it free.

To check if you need a new one, head over to VM's Even Faster section and select Broadband Service L in the drop down box and the next page will ask you to select your current kit (STBs are at the bottom of the list). Click on your STB and it'll let you know if it's suitable for the 10Mb service (if it ever arrives!).

If you don't fancy calling a premium number, you can request a new modem via VM's Tech Support newgroup as well.

Need help getting onto VM's Tech Support newsgroup?

hth

[Martin999]

Originally Posted by ceedee

If your STB needs replacing, VM will supply it free.

To check if you need a new one, head over to VM's Even Faster section and select Broadband Service L in the drop down box and the next page will ask you to select your current kit (STBs are at the bottom of the list). Click on your STB and it'll let you know if it's suitable for the 10Mb service (if it ever arrives!).

Thanks for the info - looks like I need mine replaced but as I have a fault on it anyway I will log a call via the fault line and get it replaced then.

Martin

[hktony]

whats wrong @.@"