Slow in Guildford

[wee willie]

I'm on the supposed 1.5mb service (213.107.72.***)
For the last 3 weeks its been really slow 128-200k
I put it down to this big upgrade

did the 'broadband medic' chat to a tech 3 nights ago and they diagnosed a cable fault in my area.
was told to give it 24hrs
gave it 36 and followed up with a 'real' tech support person
he just didnt have a clue

rang again the following day and got fobbed off again

rang this afternoon and spoke to a Karthik who seemed a step up from recent people
he emailed me some info on poor connections incl a link to Dan Ellwells speed test
Nearly fainted at paying £10
but surprise surprise it says I've got a very slow connection and should contact tech support.
"
Test 8: Download speeds from UK servers

Ideally, you should get a result of around 1024 Kb/s (higher is better)

mirror.ac.uk: 149 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 1024 Kb/s (higher is better)

heanet.ie: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive."

Now that seems like a few circles I've been round a few times

what should I do?

David M Wicker

Admin Edit: Last bit of IP removed (Paul)

[paulyoung666]

hi and to the site , is this thru sacm or stb ??????? , can you tell us what tier you are on thru diagnostics ????????

[wee willie]

its the standard cable modem

but I dont recognise your other acronyms

[paulyoung666]

Originally Posted by wee willie

its the standard cable modem

but I dont recognise your other acronyms

when you say standard cable modem do you mean the silver ntl badged type ??????? , stb = set top box

[wee willie]

silver, with the bit around the lights being black and marked ntlhome

[wee willie]

have now spoken to another tech at ntl

apparently they're all in india!
have they closed down the cardif office?

they say there's something wrong with my pc as a ping to the modem, disconnected from the pc, was much faster than pinging the pc ????

[threadbare]

Originally Posted by wee willie

have now spoken to another tech at ntl

apparently they're all in india!
have they closed down the cardif office?

they say there's something wrong with my pc as a ping to the modem, disconnected from the pc, was much faster than pinging the pc ????

when the techs run their tools it may have shown latency on the PC but not on the modem. Indicating a possible problem with viruses, spyware, p2p (take your pick) or simply something installed on your PC using the connection. This is not conclusive proof in itself but a possible incicator of a problem.

start with the usual - full av scan using an up to date virus scanner, also try scanning for spyware. If you run p2p then make sure this is completely disabled.

i wouldn't recommend speed tests as such as they can be unreliable, there is however a good one on robin walkers site

http://homepage.ntlworld.com/robin.d...speedtest.html

another good way of testing your connection is to try downloading a file from www.tucows.com using a good uk mirror.

[carlingman]

Originally Posted by wee willie

silver, with the bit around the lights being black and marked ntlhome

After trying the advice from threadbare above you can also have a look the connection status yourself.

As you have the NTL Home Modem type this into the browser address bar -

http://192.168.100.1/

The user id and password will normally be - root and root

You can then if you wish post the results back here at the time the connection is failing/poor.



Ps I have asked a passing Mod to edit your IP from your first post as it is not a good idea to post your full IP address on a public forum.

[wee willie]

thanks very much guys

first, response to carlingman

results of
config
Type : Ambit ETH/USB Combo Cable ModemCable modem : Ambit Cable ModemMAC address : **:**:**:**:**:**IP address : 10.247.183.***Downstream Receive Power Level : 3.59 dBmvDownstream SNR : 23.35 dBUpstream Transmit Power Level : 33.00 dBmv

Operation Configuration

Network Access : EnabledMaximum Downstream Data Rate : 1536000 bpsMaximum Upstream Data Rate : 256000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : C2403225.cprSoftware Upgrade AdminStatus : allowProvisioningUpgradeSoftware Upgrade OperStatus : completeFromProvisioning

Downstream Status

Downstream Lock : LockedDownstream Frequency : 402750000 HzDownstream Modulation : 64 QAMDownstream Receive Power Level : 3.84 dBmvDownstream SNR : 23.68 dBCable Modem StatusUpstream Status

is that enough info?

[wee willie]

[QUOTE=threadbare]when the techs run their tools it may have shown latency on the PC but not on the modem. Indicating a possible problem with viruses, spyware, p2p (take your pick) or simply something installed on your PC using the connection. This is not conclusive proof in itself but a possible incicator of a problem.

start with the usual - full av scan using an up to date virus scanner,
fine, done using nod32
also try scanning for spyware.
did y/day with adaware and spybot, which I run frequently, nothing found

If you run p2p then make sure this is completely disabled.
stay clear of p2p


i wouldn't recommend speed tests as such as they can be unreliable, there is however a good one on robin walkers site

http://homepage.ntlworld.com/robin.d...speedtest.html

tried this
The connection is so slow, that after 5 mins, nod advised that there was a further estimated 40 mins to download, so posted back without this result

earlier this evening, I did an easynews trace, which showed speed less than 60 k
64Kb/sec---ISDN40Kb/sec---56K20Kb/sec---

many thanks for your help guys

what do you think I should do now?

(now 1am uk time, will post back tomorrow)

[wee willie]

just pinged www.bbc.co.uk 5 times (here in the uk)
1 ok
2 25% packet loss
2 50% packet loss

[wee willie]

Results from Dan Elwell's BB Test


Dan Elwell's Broadband Speed Test
Speed Test Report 04/11/21 01:30 - Full test
Test conducted at: 21/11/2004 01:30:56
Test sequence: Full test
Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.
Test 1: Ping times to UK servers
Ideally, you should get a result of around 30 ms (lower is better)
clara.net: 22.5 ms
zeniiia.linux.org.uk: 28.7 ms
gnu.teleglobe.net: 33 ms
zeniiia.linux.org.uk: 39.3 ms
The results of this test indicate no problems.
Test 2: Ping times to European servers
Ideally, you should get a result of around 50 ms (lower is better)
belnet.be: 16.3 ms
club-internet.fr: 22 ms
rediris.es: 57 ms
sunet.se: 57 ms
The results of this test indicate no problems.
Test 3: Ping times to east-coast USA servers
Ideally, you should get a result of around 120 ms (lower is better)
dulug.duke.edu: 109.3 ms
unet.brandeis.edu: 114 ms
helios.dii.utk.edu: 134.8 ms
unet.brandeis.edu: 112 ms
The results of this test indicate no problems.
Test 4: Ping times to west-coast USA servers
Ideally, you should get a result of around 160 ms (lower is better)
mirrors.tds.net: 113.5 ms
limestone.uoregon.edu: 170.8 ms
redhat.netnitco.net: 172 ms
mirror.ats.ucla.edu: 162.3 ms
The results of this test indicate no problems.
Test 5: Ping times to east Asia servers
Ideally, you should get a result of around 300 ms (lower is better)
apache-kr.org: 335 ms
meisei-u.ac.jp: 259.3 ms
opensourcecommunity.ph: 454.5 ms
meisei-u.ac.jp: 261.5 ms
The results of this test indicate no problems.
Test 6: Ping times to Australian servers
Ideally, you should get a result of around 350 ms (lower is better)
apache.planetmirror.com.au: 339 ms
mirror.pacific.net.au: 445.5 ms
apache.planetmirror.com.au: 338 ms
froggy.com.au: 452 ms
The results of this test indicate no problems.
Test 7: Ping times to central Asian servers
Ideally, you should get a result of around 300 ms (lower is better)
apache.rinet.ru: 73.5 ms
apache.fresh.co.il: 88.3 ms
apache.fresh.co.il: 89.7 ms
oynasana.com: 79.8 ms
The results of this test indicate no problems.
Test 8: Download speeds from UK servers
Ideally, you should get a result of around 1024 Kb/s (higher is better)
apache.rmplc.co.uk: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
Test 9: Download speeds from European servers
Ideally, you should get a result of around 1024 Kb/s (higher is better)
oleane.net: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
Test 10: Download speeds from east-coast USA servers
Ideally, you should get a result of around 1024 Kb/s (higher is better)
64.12.168.21: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
Test 11: Upload speeds to the Speed Test Server
Ideally, you should get a result of around 256 Kb/s (higher is better)
broadbandspeedtest.net: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
Test 12: Packet loss en route to a UK server
Ideally, you should get a result of around 0 % (lower is better)
gnu.teleglobe.net: 10 %
gnu.teleglobe.net: 16 %
An unacceptable level of packet loss has been detected which should be investigated.
Test 13: Packet loss en route to a European server
Ideally, you should get a result of around 0 % (lower is better)
belnet.be: 24 %
rediris.es: 24 %
An unacceptable level of packet loss has been detected which should be investigated.
Test 14: Packet loss en route to an east-coast USA server
Ideally, you should get a result of around 0 % (lower is better)
mirror.cc.vt.edu: 6 %
club.cc.cmu.edu: 10 %
An unacceptable level of packet loss has been detected which should be investigated.
End of testing.
This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.
Generated 21/11/2004 01:30:58 using test version 3.0.316 - registered copy

[carlingman]

Originally Posted by wee willie

thanks very much guys

first, response to carlingman

results of
config
Type : Ambit ETH/USB Combo Cable ModemCable modem : Ambit Cable ModemMAC address : 00:d0:59:**:**:**IP address : 10.247.***.***Downstream Receive Power Level : 3.59 dBmvDownstream SNR : 23.35 dBUpstream Transmit Power Level : 33.00 dBmv

Operation Configuration

Network Access : EnabledMaximum Downstream Data Rate : 1536000 bpsMaximum Upstream Data Rate : 256000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : C2403225.cprSoftware Upgrade AdminStatus : allowProvisioningUpgradeSoftware Upgrade OperStatus : completeFromProvisioning

Downstream Status

Downstream Lock : LockedDownstream Frequency : 402750000 HzDownstream Modulation : 64 QAMDownstream Receive Power Level : 3.84 dBmvDownstream SNR : 23.68 dBCable Modem StatusUpstream Status

is that enough info?

Well I think you should give NTL another call as your Signal To Noise Ratio SNR is borderline at 23.68db coupled with the fact that your upstream power level shoud be closer to 40dbmv not 33.



PS I have * out your mac address and IP and asked a Passing Mod to remove it from your original post as it is not a good idea to post either on a public forum.

[Neil]

Originally Posted by carlingman

PS I have * out your mac address and IP and asked a Passing Mod to remove it from your original post as it is not a good idea to post either on a public forum.

Sorted.

[wee willie]

thanks carlingman for your help
I'll give them a call this lunchtime when it might be less busy

did a download from tucows uk
4.07mb in 23min 20sec ie 2.98kb/sec
this would normally have taken a few secs