More redundancies

[NTLVictim]

Originally Posted by sparky621

It must be said though, it can be just as difficult to understand "David" from Glasgow ( Renfrewshire! )

Oi! I'm from dahhn saarf, and it has been my honour to work with the sons of Hibernia on many an occasion! I can understand 'em!

[ceedee]

Originally Posted by scoobadiva

dumbest post of the day.

import and export of PRODUCTS is good, exporting british JOBS is bad, am i getting through to you, you see the difference here?

There's actually no difference in economic, philosophical or legal terminology so no, I'm afraid your ill-informed insults don't persuade me.

We're bound by international treaties to permit the free flow of goods and services around the world and many countries have been severely penalised for breaking those rules.

But if you insist on restricting the topic to people's jobs, I'd ask you to consider whether "importing" nurses from South Africa to prop up the NHS (leaving their native health care system to collapse) is okay?
Or that it's now apparently impossible to find a plumber in Poland because so many have moved to the UK in search of higher wages?
What about allowing British subjects to take jobs abroad for foreign companies?

Do you think they should be banned or restricted too?

[sparky621]

Originally Posted by NTLVictim

Oi! I'm from dahhn saarf, and it has been my honour to work with the sons of Hibernia on many an occasion! I can understand 'em!

It wasn't intended as an insult to Glaswegians or anyone else for that matter. Just to illustrate that complaining that you can't understand the accent of , for example,our Indian friends as a reason to keep call centres in the UK doesn't always stand up to scrutiny. Through my job I deal with people from many countries, some of whom speak better English then we do!

[snazzy]

Originally Posted by DocDutch

gary thats a shame mate. but then thats how modern business works, for the wage they pay at 'pool they can get 4 agents in India.

And not one of them worth a light.

[MovedGoalPosts]

The discussions on Data Protection Act were but had merit, and thus now have their own thread.

[popper]

thanks rob, but if you could correct the spelling and make it a general DPA thread all the better....i like my threads to go on a tangent now and then to open up new and untryed thought pattens.....for everyones benefit.

"Could a Data Prevent Act Notice Stop Overseas Call Centres?"
"Could a Data Protection Act Notice Stop Overseas Call Centres and other things?" for instance! delete this message after you have corrected the other thread if you like.

[Noggo]

Sorry to here about the redundancies for the e-contact / newsgroup support staff from Liverpool. Not the most pleasant of things to go through in life. Thanks for the great support and lets hope you all find work elsewhere without any difficulties.

[Mick Fisher]

Originally Posted by Noggo

Sorry to here about the redundancies for the e-contact / newsgroup support staff from Liverpool. Not the most pleasant of things to go through in life. Thanks for the great support and lets hope you all find work elsewhere without any difficulties.

Seconded.

[CableGuy]

Best of Luck! in searching for a New Job! The E-contact Team had some of the most experienced and long term established members of staff whom where there pretty much from the beginning of Telewest, It's a mistake I'm sure the fat cat who decided these cuts will realise one day. They will never have good quality people back to pick up the pieces when the 30 days have been reached, and expectations that more reductions in good quality staff will happen again soon!

I'm looking forward to 01 June repeating my name 3 times to an agent whom still gets your name totally wrong. It's the simple things in life that you appreciate, master that and my confidence will be there throughout. Get my name wrong in the first minute of my call gives me no confidence that you will sort out my fault!

[terryb]

firstly im sorry to hear about the job losses, truly a very sad occassion especially given the talent and skills they are clearly throwing away.
being ex telewest staff myself i know exactly how you feel.


Ive no problem with foreign call centres, however, ive learnt that the first a main part of customer service is being able to clearly communicate both ways with your customer.
Its very frustrating trying to discuss any problem when the other party is reading from a script as more often than not your query strays from that script and then the problems start.

that said, yesterday i had to call up as my broadband had gone down and the operator was actually very good, so theyre not all bad, i guess it does depend who you get.
The previous occassion was not so positive, after being asked several times if i wanted to pay my bill, and several attempts of saying, no ive got a technical problem i then asked if i could speak to someone who spoke better english, i was promptly cut off........

that wasnt the first time, ive had many a fun time trying to speak to sky and made to feel racist because i wanted to speak to an english call centre.

Like people have said on here it does seem a major cost cutting excercise with very short sited goals. ultimately if customers cant even communicate with the company they pay good money to then they will simply go elsewhere.

Ive held back so many times from ringing up tech support for just that reason and naturally its me thats lost out because ive had no service and really didnt want to jump through hoops to get the problem sorted. (i`'ll pass the soap box onto the next person now)

once again, sorry to hear your news guys. im sure youll have no problems finding other positions.

[icsys]

Originally Posted by ceedee

But if you insist on restricting the topic to people's jobs, I'd ask you to consider whether "importing" nurses from South Africa to prop up the NHS (leaving their native health care system to collapse) is okay?
Or that it's now apparently impossible to find a plumber in Poland because so many have moved to the UK in search of higher wages?
What about allowing British subjects to take jobs abroad for foreign companies?

Do you think they should be banned or restricted too?

A rather strange argument.
I'd say that the majority of the british working public would rather NOT see jobs going to foreign workers. The problem is, being part of the EU allows them to take jobs here.

[Gary L]

Alex Brown was asked 9 days ago if support for the newsgroups was being shutdown. he said he will find out for us and let us know. he has just posted to say that he's been on jury service and is going on leave again.
Someone in the group started a thread about jury service only yesterday. far out man!

[utt]

He has been !!

[Florence]

If anyone working for VM are activly looking for other employment there is a place in hampshire actively looking for staff..

Mind knowing VM they will be making ppl redundant in areas where jobs are hard to find.

http://www.dark.co.uk/careers.dg

We are looking for a new team member in our customer support department, working from our Passfield office.

Computer literacy is essential with a good technical knowledge and ability to learn new skills. Dealing with our broadband and web hosting customers you will need good customer service skills with a polite but assertive telephone manner.

One good thing it does say strictly no agencies..

[Gary L]

Looks like the staff have already left the building. there has been no support in any of the groups since yesterday morning.