DNS problems virgin media - Page 2

Deank · 19-04-2008, 20:12

Quote:

Originally Posted by refraction

okay well reset your hardware, then adjust the MTU on your router to 1492 for the internet side, then try again, im pretty sure this is the problem.

presuming you were ex-blueyonder, your DNS servers should be

194.117.134.19 <-- blueyonders (still used)
62.31.176.39 <-- virgins

but your symptoms seem the same as mine, the sites are "found" as in you get "website found waiting for reply" but nothing else happens. i dont think the DNS is the problem, but i can see you currently have the free ones in.

sorry but what does MTU stand for?

refraction · 19-04-2008, 20:19

Quote:

Originally Posted by Deank

sorry but what does MTU stand for?

Maximum Transition Unit. It is the size of the TCP packets you sent (in bytes), if this is too big, the packet will get fragmented or lost, which i think is whats started happening to us plymothians

Darrenp · 20-04-2008, 01:55

Thought it was just me then, also in Plymouth, having random page load probs since last night.

Anyway, just changed the mtu to 1492 via this method and it's running fine now.

http://www.kitz.co.uk/adsl/vistaMTU.htm

Although something else I've just noticed is I get a blank page at http://www.cableforum.co.uk/board/ on both FF2 and IE7

BeckyD · 20-04-2008, 02:32

Quote:

Originally Posted by Darrenp

http://www.kitz.co.uk/adsl/vistaMTU.htm

Although something else I've just noticed is I get a blank page at http://www.cableforum.co.uk/board/ on both FF2 and IE7

Me too - well, actually I get the following error:

Quote:

Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

* Please contact the web site owners to inform them of this problem.

All other areas of the site are working fine (including specific forums) but not the main forum page.

Been like that for over an hour.

EDIT / CF Team are aware of the problem - thread here: http://www.cableforum.co.uk/board/27...-is-blank.html

refraction · 20-04-2008, 02:46

Quote:

Originally Posted by Darrenp

Thought it was just me then, also in Plymouth, having random page load probs since last night.

Anyway, just changed the mtu to 1492 via this method and it's running fine now.

http://www.kitz.co.uk/adsl/vistaMTU.htm

Although something else I've just noticed is I get a blank page at http://www.cableforum.co.uk/board/ on both FF2 and IE7

ah good, i didnt lie to the Virgin call centre guy then!

Glad to help

Deank · 20-04-2008, 12:37

Quote:

Originally Posted by Darrenp

Thought it was just me then, also in Plymouth, having random page load probs since last night.

Anyway, just changed the mtu to 1492 via this method and it's running fine now.

http://www.kitz.co.uk/adsl/vistaMTU.htm

Although something else I've just noticed is I get a blank page at http://www.cableforum.co.uk/board/ on both FF2 and IE7

thanks for all your help guys ive tryed to to changed the mtu using the link but it stays locked at 1500? for some reason? is anybody else in the plymouth area still having probs today?

refraction · 20-04-2008, 14:36

Quote:

Originally Posted by Deank

thanks for all your help guys ive tryed to to changed the mtu using the link but it stays locked at 1500? for some reason? is anybody else in the plymouth area still having probs today?

you should be able to change it on your router, it will allow an auto or manual adjustment for the WAN settings. As for vista i dont know how it all works on there im afraid

Deank · 20-04-2008, 14:56

Quote:

Originally Posted by refraction

you should be able to change it on your router, it will allow an auto or manual adjustment for the WAN settings. As for vista i dont know how it all works on there im afraid

ok thanks will have to have a read on the net on how to adjust it for vista

chopperchipe · 20-04-2008, 19:11

I've been having the same problems since Friday; some sites work OK, but others can't be accessed (eg. I can no longer use megaupload.com, have trouble logging into Yahoo mail etc). I'm on a wireless network.

Relieved that it seems to be a Plymouth-wide problem, though is this something that's likely to resolve itself? (seeing as clearly something Virgin Media have done is causing the problem, rather than my own setup). I'm very reluctant to start messing around with settings I have no understanding of...

ceedee · 20-04-2008, 19:28

Quote:

Originally Posted by chopperchipe

[...] is this something that's likely to resolve itself? (seeing as clearly something Virgin Media have done is causing the problem, rather than my own setup). I'm very reluctant to start messing around with settings I have no understanding of...

Don't change anything.
VM Tech Support have acknowledged there's an unidentified problem in the Plymouth area and have reported it as an outage tho' it doesn't seem to have appeared on the Status page yet.

Go for a walk, preferably stopping at a decent pub?
It won't help get your connection working any quicker but it'll make the time go quicker...

Deank · 20-04-2008, 19:31

Quote:

Originally Posted by chopperchipe

I've been having the same problems since Friday; some sites work OK, but others can't be accessed (eg. I can no longer use megaupload.com, have trouble logging into Yahoo mail etc). I'm on a wireless network.

Relieved that it seems to be a Plymouth-wide problem, though is this something that's likely to resolve itself? (seeing as clearly something Virgin Media have done is causing the problem, rather than my own setup). I'm very reluctant to start messing around with settings I have no understanding of...

sorry to hear that your having trouble too megaload.com works for me but i have several sites that will not work on all 3 of my pcs on my network

forums.overclockers.co.uk www.speedtest.net these i always use and i know these 2 sites work if your in plymouth too can u access these sites or no? be grateful if you can check for me please

Nephilim · 20-04-2008, 19:37

I'm having a fair few problems myself right now, i live in Exeter so will be classed as the same as Plymouth, some of the sites i could not see last night i can see today but others i can't mainly american sites, i have servers based in dallas and atlanta and right now cant get too my atlanta server via web at all, however tracert gets too it fine, vm are currently saying this is a problem on my side. maybe most of the southwest is the same?

chopperchipe · 20-04-2008, 19:40

Quote:

Originally Posted by ceedee

Don't change anything.
VM Tech Support have acknowledged there's an unidentified problem in the Plymouth area and have reported it as an outage tho' it doesn't seem to have appeared on the Status page yet.

Go for a walk, preferably stopping at a decent pub?
It won't help get your connection working any quicker but it'll make the time go quicker...

Great, thanks ceedee.

Good to know they've acknowledged the problem. Pub would sound good, but as I seem to be developing the mother of all colds I think bed's a better idea.

Quote:

Originally Posted by Deank

forums.overclockers.co.uk www.speedtest.net these i always use and i know these 2 sites work if your in plymouth too can u access these sites or no? be grateful if you can check for me please

I just checked - can't get on speedtest at all, but overclockers forum works

Incidentally I can get on megaupload, but after the countdown I can't seem to be able to access the actual file download. Just one of a number of sites I'm having these problems with.

Edit:

Quote:

Originally Posted by Nephilim

I'm having a fair few problems myself right now, i live in Exeter so will be classed as the same as Plymouth, some of the sites i could not see last night i can see today but others i can't mainly american sites,

That's true for me too, I noticed it was a lot of US sites/servers I couldn't access. Think the parents had trouble getting into PayPal homepage too. Oh, and mediafire had the same problem as megaupload.

monstercookie · 20-04-2008, 19:41

Hi all,
Have been having the same problems, stumbled across the forum looking for help/info, but seems it's not just me.
I'm in Torquay myself, maybe tis the cornish pixies fighting through to take over the south of Devon hehe.
Hope it gets sorted, tis doing my nut in....

Thanks for everyones advice further up, tried it but no joy

Deank · 20-04-2008, 19:46

i personally havent rang up VM as there customer service is terriable and i know they will try and shift the blame to my hardware and pc i know its VM servers also would like to know where the chap who a few posts up said that VM tech have admitted that plymouth/ south west has a problem as on the VM status page there is no problems or maintenance stated?