ntl home:120 hanging from today

[Stuart]

Originally Posted by whydoIneedatech

I know the site and its pretty good,but as I posted above it runs on Docsis 1 on Virgin therefore only classed as 12 meg capable by them.

My information is as up to date as it can get, a bit like benmcr.

I wasn't doubting you... Just pointing out where my info came from.

Originally Posted by Stuart C

I wasn't doubting you... Just pointing out where my info came from.

I know that and I appreciate it, I was just pointing in the direction of my info.

[mrsnooch]

I phoned this morning after my modem constantly rebooting when large amounts of data would be sent back n forth. I was in work, and the woman wanted to conduct tests on my modem, which was off. So after phoning my mum to get her to switch the comp on...by which stage it was 3:15pm... I phoned back, a list in hand of all the lights that were on/flashing so I could inform them. I explained the situation again to a different operator, and asked what the chances were of getting a replacement modem.


"Yes of course, I can organise that for you"

That was it, no questions, just a "Was I sure I needed a new one". I told him I had had that modem since I first joined them about 4 or 5 years ago. He agreed saying the modems life spam is normally about 3 years. I should have this in 2-3 working days.


Happy days

Originally Posted by mrsnooch

I phoned this morning after my modem constantly rebooting when large amounts of data would be sent back n forth. I was in work, and the woman wanted to conduct tests on my modem, which was off. So after phoning my mum to get her to switch the comp on...by which stage it was 3:15pm... I phoned back, a list in hand of all the lights that were on/flashing so I could inform them. I explained the situation again to a different operator, and asked what the chances were of getting a replacement modem.


"Yes of course, I can organise that for you"

That was it, no questions, just a "Was I sure I needed a new one". I told him I had had that modem since I first joined them about 4 or 5 years ago. He agreed saying the modems life spam is normally about 3 years. I should have this in 2-3 working days.


Happy days

It just depends who the Tech is who receives your incoming call

[mrsnooch]

Modem came yesterday, plugged it in, gave VM a call to register MAC address - which involved the girl having to call me back after 5minutes because they had a new system in place ... - but after about 5mins it did start to work, the registration page wouldn't come up for me, but i think it was cus it was connecting through my router, so plugged it in directly and it works a treat No more cut-outs hehe.


FYI, its the Ambit 256 model

[MoroccoMole]

Originally Posted by whydoIneedatech

They are Docsis 1 and classed as only 12 meg capable, only Docsis 2 modems are classed as 20 meg capable on the Virgin network, so if you upgrade you are entitled to a new modem.

The VM network today only runs DOCSIS1 or EuroDOCSIS. There is no DOCSIS1.1 or DOCSIS2 on the VM network to the best of my knowledge.

Moving onto the speed issue, have a look at this news item from VM:

http://www.virginmedia.com/customers...atus/ambit.php

It states:

After further investigations we have now concluded that there may be circumstances where Ambit 100 and Ambit 120 modems do not meet the performance criteria for the Broadband Size XL service.

We recommend that any customers who have either of these modems now request a cable modem swap-out in order to get the maximum performance from their broadband connection.

The Ambit 200 modems meet the specified performance criteria.

Published on 06 August 2007

The Ambit 200 may indeed be DOCSIS2 capable but as the underlying network doesn't run DOCSIS2 today it doesn't make any odds. It just happens to be a newer, more capable modem. Also the maximum downstream speed of both DOCSIS1 and DOCSIS2 is 38Mbps under perfect conditions after removing the DOCSIS overhead.

If you're trying to run 20Mb you'll be better off with an Ambit 200, 255 or 256. For a while there was a method for getting a self install swap out through the website because that's what I did. I can't find it now though.

Modem pictures here: http://allyours.virginmedia.com/html...selection.html

MM

Originally Posted by MoroccoMole

The VM network today only runs DOCSIS1 or EuroDOCSIS. There is no DOCSIS1.1 or DOCSIS2 on the VM network to the best of my knowledge.

Moving onto the speed issue, have a look at this news item from VM:

http://www.virginmedia.com/customers...atus/ambit.php

It states:


The Ambit 200 may indeed be DOCSIS2 capable but as the underlying network doesn't run DOCSIS2 today it doesn't make any odds. It just happens to be a newer, more capable modem. Also the maximum downstream speed of both DOCSIS1 and DOCSIS2 is 38Mbps under perfect conditions after removing the DOCSIS overhead.

If you're trying to run 20Mb you'll be better off with an Ambit 200, 255 or 256. For a while there was a method for getting a self install swap out through the website because that's what I did. I can't find it now though.

Modem pictures here: http://allyours.virginmedia.com/html...selection.html

MM

I do not know why you posted all that because I am only stating the Official Virgin Media line as to their recommendations.

[AndyK81144]

Originally Posted by AndyK81144

This has been happening to me too since just before Christmas (ntl:home 120), never had any problems before and only usually when Utorrent is connected, but has occured even when just browsing. Before I contact NTL could anyone tell me if my power readings are within normal parameters....

Downstream Receive Power Level : 19.79 dBmv
Downstream SNR : 34.43 dB
Upstream Transmit Power Level : 37.00 dBmv

Maximum Downstream Data Rate : 4096000 bps
Maximum Upstream Data Rate : 400000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0002.cpr

Many thanks in advance

Andy

I contacted NTL, said about the disconnecting problem, stated it was probably their updates and the replied the next day to say a new modem (256) is in the post.....arrived the following day and now everything is hunky dory