Problem since update

Zarniwoop · 11-03-2008, 19:29

Since this morning when I noticed my TVDrive was on channel 999 (i.e. received update), all I can do is change channels. Using either the buttons on the remote or the box itself, I cannot access the TV Guide, TVDrive, pause live TV or even put the box on standby.

Has anyone else experienced any similar problems?

Thanks in advance

tabatha · 11-03-2008, 19:36

Have you tried a reboot/reset..

Zarniwoop · 11-03-2008, 19:45

Quote:

Originally Posted by tabatha

Have you tried a reboot/reset..

Yes, I have tried resetting and I have also unplugged it for 15-20 seconds, all to no avail. All I can do is change channels.

saabmania2 · 11-03-2008, 20:30

i got the same update this morning but no problems here

tabatha · 11-03-2008, 21:07

Quote:

Originally Posted by Zarniwoop

Yes, I have tried resetting and I have also unplugged it for 15-20 seconds, all to no avail. All I can do is change channels.

Sorry, I cannot give any further sound advice...

Maybe....
Unplug for a few minutes, this worked for me once, but no idea why

Otherwise it seems to be a call to faults...

..... · 11-03-2008, 23:48

Quote:

Originally Posted by Zarniwoop

Since this morning when I noticed my TVDrive was on channel 999 (i.e. received update), all I can do is change channels. Using either the buttons on the remote or the box itself, I cannot access the TV Guide, TVDrive, pause live TV or even put the box on standby.

Has anyone else experienced any similar problems?

Thanks in advance

Where abouts are you? Can you see the words 'Live TV' on the front panel?

Jules · 12-03-2008, 14:07

I had the update during the night and it took Corrie out of my series record and wont put it back in?

mentalis · 13-03-2008, 07:29

I had the update by the time I got home yesterday and haven't had any problems. I haven't noticed much difference in the channel changing speed, but programmes record for longer and now the hard drive turns off when in standby (that was noticeable).

Zarniwoop · 13-03-2008, 12:19

I am in the SS11 postcode area which has some sort of network issue at the moment, but I don't think that is the problem.

I contacted 'faults' and they tried to reset the V+ box. Unfortunately this didn't solve anything. If I press the record button I get a 2001 error message which apparrently means that I am 'not subscribed' to the V+ service even though I am on the system at their end.

The case has been passed on to the department that deals with the software updates who will contact me. It looks as though the 'code drop' has knackered the box. I expect this will neccessitate a box swap which is bit of a shame as I had about 60 hours of programmes saved that I hadn't watched and can't now access

That will teach me to keep more up to date with watching stuff that I record!

TehTech · 14-03-2008, 08:15

This is strange, as all of our programmes seems to be recorded perfectly.

Also I have noticed, after this latest code drop, the hard drive on the V+ box finally shuts down when in standby after 2 mins of inactivity, and when coming out of standby, the hard drive spins up instantly, and comes on about a minute before recording is due to start, so I am not sure, but itf finally working how it should for us (so far so good anyway!)

__IanL__ · 27-03-2008, 22:15

Quote:

Originally Posted by Zarniwoop

Since this morning when I noticed my TVDrive was on channel 999 (i.e. received update), all I can do is change channels. Using either the buttons on the remote or the box itself, I cannot access the TV Guide, TVDrive, pause live TV or even put the box on standby.

Has anyone else experienced any similar problems?

Thanks in advance

Hi there I've got exactly the same thing (conldn't remember what forum I found this in hence the delay in reply)
did you ever find a solution ?

Cheers,
Ian.

Feenix · 28-03-2008, 18:19

If you are running via SCART connections, then check you are viewing the box through the correct output. The TV output has menus. The VCR output does not have menus.

Zarniwoop · 29-03-2008, 14:13

Quote:

Originally Posted by __IanL__

Hi there I've got exactly the same thing (conldn't remember what forum I found this in hence the delay in reply)
did you ever find a solution ?

Cheers,
Ian.

After inneffective remote update attempts, an engineer came to replace the box. Unfortunately, the replacement had a defective HDMI socket. Eventually the Engineers boss managed to find another engineer with another V+ box that could be installed which thankfully is OK.

The amusing thing was that the engineer told me that no one had been told about the update and therefore there was a large amount of boxes in engineers vans, and in transit from the manufacturer that had to go back to base to be updated. This meant that on over the bank holiday weekend they had effectively 'run out' of replacement V+ boxes. So it seems I was lucky.