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Modem Upgrade Failed
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Old 08-03-2008, 22:23   #1
RenRenRen
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Modem Upgrade Failed
I was having issues with my old modem this week (VM 255), so they sent me a new one (VM 256), but the internet still drops intermittently. I noticed in the logs that the cm software upgrade never completes, does anyone know if there's a way to make it work? Tried rebooting it a few times to see if it would work or not, but no luck.

Quote:
Sat Mar 08 21:14:06 2008 Sat Mar 08 21:14:06 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 08 21:05:42 2008 Sat Mar 08 21:05:42 2008 Information (7) CableModem software upgrade failed
Sat Mar 08 21:05:42 2008 Sat Mar 08 21:05:42 2008 Error (4) SW upgrade Failed before download - TFTP Max Retry Exceeded
Sat Mar 08 21:04:58 2008 Sat Mar 08 21:04:58 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm256-mid.cm
Sat Mar 08 21:04:58 2008 Sat Mar 08 21:04:58 2008 Information (7) CableModem software download started
Sat Mar 08 21:04:58 2008 Sat Mar 08 21:04:58 2008 Information (7) Software upgrade has started.
Sat Mar 08 21:04:58 2008 Sat Mar 08 21:04:58 2008 Information (7) A software upgrade filename was specified in the config file.

Gah, it cut out just after I posted :| (Log carries on directly from the one above). Any clues as to what is causing this?

Quote:
Sat Mar 08 21:27:53 2008 Sat Mar 08 21:27:53 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 08 21:25:21 2008 Sat Mar 08 21:25:21 2008 Information (7) CableModem software upgrade failed
Sat Mar 08 21:25:21 2008 Sat Mar 08 21:25:21 2008 Error (4) SW upgrade Failed before download - TFTP Max Retry Exceeded
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm256-mid.cm
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) CableModem software download started
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) Software upgrade has started.
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) A software upgrade filename was specified in the config file.
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) Authorized
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) Registration complete!
Sat Mar 08 21:25:15 2008 Sat Mar 08 21:25:15 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Sat Mar 08 21:25:14 2008 Sat Mar 08 21:25:14 2008 Information (7) Received a REG-RSP message from the CMTS...
Sat Mar 08 21:25:14 2008 Sat Mar 08 21:25:14 2008 Information (7) Sending a REG-REQ to the CMTS...
Sat Mar 08 21:25:13 2008 Sat Mar 08 21:25:13 2008 Critical (3) REG RSP not received
Sat Mar 08 21:25:13 2008 Sat Mar 08 21:25:13 2008 Information (7) Timed out waiting for a REG-RSP!
Sat Mar 08 21:25:10 2008 Sat Mar 08 21:25:10 2008 Information (7) Sending a REG-REQ to the CMTS...
Sat Mar 08 21:25:10 2008 Sat Mar 08 21:25:10 2008 Information (7) CableModem SNMP configure complete
Sat Mar 08 21:25:07 2008 Sat Mar 08 21:25:07 2008 Information (7) IP init completed ok
Sat Mar 08 21:25:07 2008 Sat Mar 08 21:25:07 2008 Information (7) CableModem TFTP init ok
Sat Mar 08 21:24:58 2008 Sat Mar 08 21:24:58 2008 Error (4) ToD request sent- No Response received
Sat Mar 08 21:24:58 2008 Sat Mar 08 21:24:58 2008 Information (7) CableModem DHCP client init ok
Sat Mar 08 21:24:58 2008 Sat Mar 08 21:24:58 2008 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sat Mar 08 21:24:50 2008 Sat Mar 08 21:24:50 2008 Information (7) MAP w/initial maintenance region received
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Critical (3) No Ranging Response received - T3 time-out
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) MAP w/initial maintenance region received
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Critical (3) No Ranging Response received - T3 time-out
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) MAP w/initial maintenance region received
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) Downstream sync ok
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) Beginning initial ranging...
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) downstream time sync acquired...
Sat Mar 08 21:24:49 2008 Sat Mar 08 21:24:49 2008 Information (7) Downstream sync ok
Sat Mar 08 21:24:48 2008 Sat Mar 08 21:24:48 2008 Information (7) starting ds time sync acquisition...
Sat Mar 08 21:24:44 2008 Sat Mar 08 21:24:44 2008 Information (7) Locked on the downstream. Waiting for UCDs...
Sat Mar 08 21:24:44 2008 Sat Mar 08 21:24:44 2008 Information (7) Downstream lock ok
Sat Mar 08 21:24:42 2008 Sat Mar 08 21:24:42 2008 Information (7) DS channel override in rng-rsp, re-scanning downstream
Sat Mar 08 21:24:22 2008 Sat Mar 08 21:24:22 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 08 21:05:42 2008 Sat Mar 08 21:05:42 2008 Information (7) CableModem software upgrade failed
It cut out again ¬___¬

Quote:
Sat Mar 08 21:32:34 2008 Sat Mar 08 21:32:34 2008 Information (7) CableModem software upgrade failed
Sat Mar 08 21:32:34 2008 Sat Mar 08 21:32:34 2008 Error (4) SW upgrade Failed before download - TFTP Max Retry Exceeded
Sat Mar 08 21:31:49 2008 Sat Mar 08 21:31:49 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 08 21:31:45 2008 Sat Mar 08 21:31:45 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm256-mid.cm
Sat Mar 08 21:31:45 2008 Sat Mar 08 21:31:45 2008 Information (7) CableModem software download started
Sat Mar 08 21:31:45 2008 Sat Mar 08 21:31:45 2008 Information (7) Software upgrade has started.
Sat Mar 08 21:31:44 2008 Sat Mar 08 21:31:44 2008 Information (7) A software upgrade filename was specified in the config file.
Sat Mar 08 21:31:44 2008 Sat Mar 08 21:31:44 2008 Information (7) Authorized
Sat Mar 08 21:31:44 2008 Sat Mar 08 21:31:44 2008 Information (7) Registration complete!
Sat Mar 08 21:31:43 2008 Sat Mar 08 21:31:43 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Sat Mar 08 21:31:43 2008 Sat Mar 08 21:31:43 2008 Information (7) Received a REG-RSP message from the CMTS...
Sat Mar 08 21:31:42 2008 Sat Mar 08 21:31:42 2008 Information (7) Sending a REG-REQ to the CMTS...
Sat Mar 08 21:31:42 2008 Sat Mar 08 21:31:42 2008 Information (7) CableModem SNMP configure complete
Sat Mar 08 21:31:40 2008 Sat Mar 08 21:31:40 2008 Information (7) IP init completed ok
Sat Mar 08 21:31:40 2008 Sat Mar 08 21:31:40 2008 Information (7) CableModem TFTP init ok
Sat Mar 08 21:31:36 2008 Sat Mar 08 21:31:36 2008 Error (4) ToD request sent- No Response received
Sat Mar 08 21:31:36 2008 Sat Mar 08 21:31:36 2008 Information (7) CableModem DHCP client init ok
Sat Mar 08 21:31:36 2008 Sat Mar 08 21:31:36 2008 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sat Mar 08 21:31:28 2008 Sat Mar 08 21:31:28 2008 Information (7) MAP w/initial maintenance region received
Sat Mar 08 21:31:27 2008 Sat Mar 08 21:31:27 2008 Critical (3) No Ranging Response received - T3 time-out
Sat Mar 08 21:31:27 2008 Sat Mar 08 21:31:27 2008 Information (7) MAP w/initial maintenance region received
Sat Mar 08 21:31:26 2008 Sat Mar 08 21:31:26 2008 Information (7) Downstream sync ok
Sat Mar 08 21:31:26 2008 Sat Mar 08 21:31:26 2008 Information (7) Beginning initial ranging...
Sat Mar 08 21:31:26 2008 Sat Mar 08 21:31:26 2008 Information (7) downstream time sync acquired...
Sat Mar 08 21:31:26 2008 Sat Mar 08 21:31:26 2008 Information (7) Downstream sync ok
Sat Mar 08 21:31:26 2008 Sat Mar 08 21:31:26 2008 Information (7) starting ds time sync acquisition...
Sat Mar 08 21:31:24 2008 Sat Mar 08 21:31:24 2008 Information (7) Locked on the downstream. Waiting for UCDs...
Sat Mar 08 21:31:24 2008 Sat Mar 08 21:31:24 2008 Information (7) Downstream lock ok
Sat Mar 08 21:31:22 2008 Sat Mar 08 21:31:22 2008 Information (7) DS channel override in rng-rsp, re-scanning downstream
Sat Mar 08 21:30:42 2008 Sat Mar 08 21:30:42 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 08 21:25:21 2008 Sat Mar 08 21:25:21 2008 Information (7) CableModem software upgrade failed
I'll be ringing them again next week, but if anyone has any thoughts (That don't cost 25p/min!) they'd be greatly appreciated.
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Old 09-03-2008, 18:11   #2
Mikey845
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Re: Modem Upgrade Failed
Your better of using virgin's newsgroups I've noticed, doesn't cost you anything and you usually get a fast and helpful response. That link will show you how to set it up if you don't already know.
Hope it helps.

http://www.virginmedia.com/customers/newsgroups/
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Old 09-03-2008, 18:13   #3
UncleBooBoo
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Re: Modem Upgrade Failed
I have CableModem software upgrade failed in my logs, my interent connection is just fine though.
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Old 09-03-2008, 18:52   #4
janipewter
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Re: Modem Upgrade Failed
Cablemodem upgrade fails because the update is not for your modem. It's perfectly normal I believe.
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Old 09-03-2008, 19:13   #5
r00t
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Re: Modem Upgrade Failed
Modem logs are pointless.
Upstream - locked
Downstream - locked
And modem registration

These are the only values you need, and you don't need to trawl through modem logs to get them.
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