ssshhh.premium rate for tech support to be scrapped

[BarFly]

Originally Posted by Akia

Its a bit too soon to be making statements like that. Its been suggested that something needs to be done. and the staff have been asked to comment on suggestions on what to do but thats as far as it goes.

I do now understand why VM like to keep staff in the dark about stuff and they are normally the last to know. If they can't discuss stuff internally with staff without it being posted on internet forum what choice do they have but to not say anything till they are ready for it to be made public.

Bit harsh, if you read Neils blog & have attended any of the ongoing Road shows, you can work out for yourself whats going on, by reading between the lines of the blog, or just ask a direct question at the road show...
so if there willing to make statements around it in the road shows & in neils blog, they know its going to end up in the public domain ( everything else posted there does, why wouldn't this be any different ).

[lostandconfused]

Good IMO, i hate that stupidly long greeting now, ive started saying it in my sleep!

[PeteTheMusicGuy]

Good News

Originally Posted by on in an hour!

as in my previous post mick, i said they are listening,this thought hasnt come just from staff,its also through the feedback from customers,dont forget,when they ask staff about customers perception as they see it (i.e. through talking to customers), this needle point is coming through again and again,as to the suggestion they cant keep anything 'in-house',this makes me sound like a spy double dealing with the bloody russians!!! how come you people dont slag off tv boy when he posts 'coming soon to VM' regarding future content,this info is from a trusted source (as is mine) and in no way confirms VM's intentions,but i wouldnt stupidly report this info, if I hadnt been convinced by what i was told,that it could happen.as i said 'ssshhh,its rumoured'.chill out a bit you lot!!!

---------- Post added at 21:26 ---------- Previous post was at 21:25 ----------


akia,its way past a suggestion,as other posts have confirmed.

TV Boy dosn't get his information from internal sources though. Just rumours and information thats already in the public domain.

---------- Post added at 14:07 ---------- Previous post was at 14:05 ----------

Originally Posted by BarFly

Bit harsh, if you read Neils blog & have attended any of the ongoing Road shows, you can work out for yourself whats going on, by reading between the lines of the blog, or just ask a direct question at the road show...
so if there willing to make statements around it in the road shows & in neils blog, they know its going to end up in the public domain ( everything else posted there does, why wouldn't this be any different ).

But don't you think that if everything they put on the intranet didn't end up in the public domain they may be a little more open with staff.

[piggy]

nothing important gets on the intranet, by the time it gets there its old news!!

[BarFly]

Originally Posted by Akia

But don't you think that if everything they put on the intranet didn't end up in the public domain they may be a little more open with staff.

i know what your saying, but there all intelligent guys up there, they know if they post something like that on a group bulletin board or blog it, it will end up in the public domain, so they knew it would get out, its a way of testing the water in an unofficial format.

& to be fair to them, if you attend the road shows or read the blogs, they answer what they can, & are trying to be more pro active & open, just got to get that train of thought to filter to everyone involved in VM ( ie IBM / Manpower & Addecco )

[rmg]

You get a refund anyway if it turns out to be a fault at Virgins end, right?


RIGHT????

Originally Posted by piggy

nothing important gets on the intranet, by the time it gets there its old news!!

And why do you think that would be? Maybe becuase stuff keeps getting posted on forums like this.

Originally Posted by Akia

And why do you think that would be? Maybe becuase stuff keeps getting posted on forums like this.

Im sure they are not stupid, they know this will happen, so they obviously are at the point where they dont mind.

[lostandconfused]

Originally Posted by Paul M

Im sure they are not stupid, they know this will happen, so they obviously are at the point where they dont mind.

I think thats true, they do post some things on there sometimes which they dont want released yet, there was something on the intranet last week which they asked to keep it under our hats or something, i cant remeber what it was about.

The problem is, VM employ loads of staff and it only takes one person to leak it out, and within a few days everyone knows about it. Thats why as call takers we would never be privvy to sensitive information.

its the same with all companies. That was one of the reasons i joined this forum in the first place so i would know what was going on the same time as the customers instead of a couple of days later

It was in regards to the Iplayer i think a update saying it was coming, But again thats all over the internet but that was mainly because the BBC sent out a press release as well.

And yes they are fully aware that things are posted, In fact on the bottom of the intranet it says that they know if happends and reminding staff not to do it.

[lostandconfused]

Originally Posted by Akia

snip

And yes they are fully aware that things are posted, In fact on the bottom of the intranet it says that they know if happends and reminding staff not to do it.

ahh, i get bored before i get down that far!

[moaningmags]

I've never read it, I can't post on it so don't bother with it.
Annoys me though.