Virgin 4Mb to upgrade to 10Mb February - Summer

[creamer]

Originally Posted by nelsoniv

Rebooted modem. Still on 4mb here in certain parts of Swindon atm.

Same as, although if the are doing it by account holder name then that begins with a W so i'd imagine it would be nearly last on the list. If it's something else then at least i know i'm not the only one left to do.

Does anyone know how it's actually being done? as in is it location or name or more of a hit and miss?

[cleshe]

Originally Posted by nelsoniv

Rebooted modem. Still on 4mb here in certain parts of Swindon atm.

There is a post on the virginmedia.support.broadband.cable newsgroup, reproduced below asking to be informed of areas which should be completed and are'nt yet.I've added my two pennorth, maybe you would like to add yours.They want your ex ntl email address(the one you got on sign -up) and the area (Stafford in my case)
Every little helps.


Hi All

If you are in an ex ntl area on a 4 meg service and our evenfaster site
states that your upgrade should have been completed could you post in this
thread?

I will need your ex ntl world email address that is linked to your broadband
account,

Please do not post any address details or account or phone numbers.

Thanks


--
Kind Regards
Edward Aresto
Virgin Media Technical Support
http://status2.virginmedia.com/

[ceedee]

Originally Posted by cleshe quoting VM Tech Support

I will need your ex ntl world email address that is linked to your broadband account,

Thank heavens, VM's t&cs forbid spam.

[webcrawler2050]

Guys,

Dont suppose you know when Gloucester will be updated!? I know Swindon should of been done by now, which is 30 minutes away!

I am in desperate need of this as my 4mb is painfully slow!

Do we know if the Traffic management will change if our speed is going up!?

[Mikey845]

Edinburgh has changed back to TBC

[kar]

Does anyone know what is happening in Watford?

On the even faster rollout plan it says Watford area is complete, but does that actually include Watford, or just Aylesbury and Amersham? Because I've reboot my modem a dozen times, very much still on 4MB

I'm a little

[banjo]

I have just been on the phone to CS and Tech support, the first two times I got through to the UK and spoke to two very nice people, when I talked to tech support they tried to put me on 10meg but the system refused to accept this.

I was then put on the 20meg tier and told to ring CS in five minutes and they would sort it out, that is where the Indian call centre came in to the equation, excuse me a moment, 3wkl;rvji2hhf %3rhfwuoiu quee u ueuuugfufu, thank you, now all hell has broken loose and I don't know what service I am on how much I am paying and am totaly confused, I have been told that Coventry has not been completed yet, I am now going to sit in the corner of a dark room.

Patience is a virtue - give me mine, now!

[Mikey845]

Originally Posted by foreverwar

Patience is a virtue - give me mine, now!

Well dont know about anywhere else but from what it says in their newsgroup that is big problems with the roll out in edinburgh, although my m8 just popped round and happily told me he has been upgraded...

[noreality]

Thought id join in! Folkestone here & it says completed on there webpage but im still on 4meg after modem reboot

anyone else from folkestone got theres yet?

[michael777]

Hi Ashford Kent which shows completed however still on 4 meg

Have you chaps/chappesses in Ashford re-booted your modems?

[michael777]

Yes sorry do i come over as a newbie or something doen that more times than i can remember.

[DaKnee]

rebooted mine and nothing. rang CS last night and the lady said that it would be applied to the account without having to reboot the modem.

[michael777]

Hi so where do we go from here do we reboot or not or will we ever get this holy grail upgrade VM on form yet again.