Virgin 4Mb to upgrade to 10Mb February - Summer

Originally Posted by Kymmy

Trust me it's after the end of February, now the screaming starts for all those in a location scheduled for February!!!

Kymmy

http://www.cableforum.co.uk/board/34498437-post188.html

[Sigma]

I am using a NTL:Home 120 modem. Is that likely to be the problem?

It shouldn't be. That's what I'm using and I get a pretty consistent download speed of 1,100-1,200 KB/s at any time of day (traffic shaping aside), which is very close to the maximum you could expect from a 10 Mb/s connection.

If I've been upgraded why is the download rate still so low?

It depends how you're measuring the download rate. Outside of the traffic shaping hours, try downloading one of the game demos hosted on Virgin Media's own servers, Half Life 2 for example: -

http://gamefiles.virginmedia.com/blu...alflife2/demo/

You don't have to download it all obviously, just let the download speed level out and see how fast it is. For me right now it's hovering around the 1,210 KB/s mark. Also, remember that it's an "up to" 10Mb/s service. Unfortunately, there's no guarantee that you will ever achieve anywhere near to the theoretical maximum speed.

You could also give TCP Optimizer a try, which is a free program for optimising a broadband Internet connection. It's available here: -

http://www.speedguide.net/downloads.php

Instructions here: -

http://www.speedguide.net/faq_in_q.p...ory=100&qid=33

It's really easy to use. It literally takes 30 seconds and one reboot, and that's it. It may not make any difference, but it's worth a try. It'll back up your current settings too, in the unlikely event that it actually makes things slower.

[Kymmy]

Originally Posted by homealone

http://www.cableforum.co.uk/board/34498437-post188.html

Yes, I know that and you know that

I wonder what the average time is to upgrade a standard UBR, How many routers are there in there?? Anyone know thier contention ratio and the average number of users???

Kymmy

[Nicosia]

10 megs here costs £200 a month u guys in uk are lucky to have such fast speeds at affordable prices

[sav112]

Affordable prices!

Not really try Sweden or china.

[Nicosia]

£20 a month for 20meg is nothing ! my cousins in uk pay that for VM £20 for 20 megs but they already had a ntl phone line before... and adsl isps doing 24megs for 15 for light packages i think uk is more then affordable even for the VM XL package, even the old VM customers paying £50? or is it £40? a month is do able.

[SilverLady]

Well, re earlier posts here, we've now worked out the source of the problem. It's the router. When the cable modem is connected directly to one computer, we get a speed of 9.7 as compared to a speed of 5.4 when modem is linked through router to either of our two computers.

The router (Netgear) handbook hasn't been much help, so we're waiting for friend who's an IT technician to call round.

Thanks to all who tried to help.

[Morden]

I got the upgrade today, but my pings to other servers are very poor most of today. Games servers that I previously go 20 to 40 are now at 150 to 200.

Though speedtest reports 10 meg, but it did have higher than normal ping. The connection is through a linksys router and both it and the modem were rebooted this morning when I got the speed upgrade.

URL=http://www.speedtest.net][/URL]

When I try to tracert bbc.co.uk or my default gateway it times out.

My modem data is below.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational
Channel ID
0
Downstream Frequency
331000000 Hz
Modulation
QAM256
Bit Rate
10240000 bps
Power Level
-1.67 dBmV
Signal to Noise Ratio
36 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
4
Upstream Frequency
29200000 Hz
Bit Rate
384000 bps
Power Level
54.00 dBmV

My latest log enties are here :-

2008-03-02 14:41:41 error BPI FLASH: The Mfg CA certificate not found!
2008-03-02 14:39:01 information Ignore SW upgrade via provisioning: same image!
2008-03-02 14:38:59 notice Interface index:4 LinkUp
2008-03-02 14:38:59 notice Interface index:3 LinkUp
2008-03-02 14:38:59 notice Interface index:2 LinkUp
2008-03-02 14:38:59 notice SNMP COLD_START(SNMP Nmaccess mode)
2008-03-02 14:38:59 notice Cable Modem Status set to Registration Complete
2008-03-02 14:38:59 information Received REG-RSP from CMTS
2008-03-02 14:38:58 information Sending Registration Request
2008-03-02 14:38:58 information Processing Configuration File
2008-03-02 12:59:20 information DHCP: IP complete


I may try another reboot and see if this fixes the problem, if not then I guess the network may have a problem.

[DaKnee]

In Coventry here, was away for the weekend and expecting the upgrade to have been completed and nothing here yet.

[chrisjones]

Whats the point of the useless 'Wheres my upgrade?' website? Its not been updated in over a month now...

Do Virgin round up all the Village Idiots then ask them for marketing advice?

[Sigma]

Originally Posted by chrisjones

Whats the point of the useless 'Wheres my upgrade?' website? Its not been updated in over a month now...

It was last updated a week ago.

[Graham M]

This thread makes me laugh. If they hadn't told you that you were getting a free upgrade you wouldn't have known anything and therefor would've thought nothing of it until the day your Modem clicked onto 10meg and then you might be inclined to phone them up and check you hadn't been upgraded accidentally.

It's a FREE upgrade, have some patience, it will come through in due course, this sort of thing has to be organised, they can't really just chuck 10meg configs at every modem in the country at once and expect there not to be problems!

[banjo]

I am glad that you are happy , but if they advertise for a month that 4meg will be upgraded to 10meg in February then they should do what they say.

If they cannot do the upgrades then as you say they should have said nothing, I wonder if someone were to contact the advertisement regulators if Virgin could be in for a nasty fine. If they can't walk the walk then don't talk the talk.

[Nicosia]

maybe they had a few unexpected problems along the way which has delayed them and instead of saying so on the web site chose not to and only tell people when they ring to ask about ther upgrade.

[Kymmy]

Updated web page today, all the February entries are now showing as completed. No more additional dates yet added.

Kymmy